insensitive unaware, but driven, senior management
Intensive Case Manager (Former Employee) – New York, NY – July 14, 2017
Typical day at work is to service, telephonically mostly, a caseload of 80-100 client members. There is a heavy, heavy emphasis on compliance with documentation standards and preparing for internal/external audits. Serving clients with the limited provider network that some of the insured members have is difficult and time-consuming. Supervisors are good and helpful. Middle and senior management are so distant (not physically, but in terms of familiarity with the work). This makes working there difficult. Turnover is pretty high.
The company tries to promote a friendly, pleasant workplace. There are a lot of internal events to promote a positive environment, but these are generally on the surface and are inane.
Salary is NOT competitive, but benefits are fairly decent.
nice work location. middle management promotes teamwork
caseload size and impossible provider networks. senior mgmt.