Pros: free breakfast on fridays, 30 min lunch and 30 mins of breaks total
Cons: rude callers, can be very boring when it is slow
If you can handle calls from people who may be under the influence of a substance or are mentally ill, irate providers, monotonous claims calls here and there, and don't mind being connected to your desk all day by a headset, give this a try. Most calls are pleasant and people are pleased with the help you can provide. Management is encouraging.