Responsibilities include: review and process conventional, FHA and VA mortgage loan applications taken online. Interview members to assess preparedness and eligibility for home buying or refinancing, calculate income and debt to income ratios, review tax returns and complete SAM worksheets, assess rental income schedules, gather supporting documentation, and communicate frequently and effectively with my team of loan processors, underwriters, and escrow officers. Adherence to federal, NCUA, CFPB, FNMA and BECU lending guidelines and regulations. Provide timely, transparent and concise communication to members in regard to the status of their application, need for more information, or underwriting decisions regarding their loan. Process sensitive information pertaining to credit history and personal information with strict adherence to company and federal privacy standards. Fostering relationships with members and the community through positive interactions as the face of a member owned not-for-profit credit union.