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12 reviews

BECU Employer Reviews

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BECU workplace
Member Lending Specialist (Current Employee), Seattle, WAMay 22, 2014
Pros: non-scripted, fun work enviornment, great benefits.
Cons: micro-managed.
I enjoy BECU and have experienced a wonderful team while working here. But promises tend to get made, and never fullfilled. I have learned a whole different way of thinking. I am challenged on a daily basis to think outside the box.
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Productive workplace with growth potential
UNDERWRITER- MORTGAGE LOAN SPECIALIST (Former Employee), Tukwila. WaFebruary 27, 2014
Pros: benefits
Cons: location
It is great working at a credit union. Great management team and co workers
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Philosophy Change
Member Service Representative (Former Employee), Everett Financial ServicesFebruary 16, 2014
No longer "Member Minded", whole culture of the company is profit driven BUT their advertising states "More than just Money". This is a falsehood, they are completely profit driven now whereas it was for the "Membership" Too bad.... was a great organization......
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Great place with nice area break rooms and friendly employees
Member Lending Solutions Specialist (Current Employee), Tukwila, WAJanuary 27, 2014
Pros: great medical benifits
Normal 8 hour work days. 2 15 min breaks and 45-60 min lunches
assisting members with loan inquires from visas to mortgage.
Learned many computer skills, and also has enhanced my communication skills
The co workers at BECU are wonderful
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Suffering from Growing Pains
IT Business Analyst (Former Employee), TukwilaAugust 2, 2013
Pros: awesome co-workers, free parking, good benefits, 4 weeks pto
Cons: office park location with no amenities nearby, dark, dingy cubes.
BECU as an organization is good. The individual departments making up the larger organization vary in style and management ability.

Upper management for IT seems to be retired on the job. There doesn't appear to be much oversight of management staff as one manager can be quite good while the one next door is a micromanager. IT is small and overwhelmed – more... by the number of vendors and 3rd party software they need to support. Every production problem is treated a major outage even if it has low impact resulting in more stress and overtime than necessary.

BECU has a very generous bonus program, but again there does not seem to be any oversight as one manager can require something as simple as "read 3 books on X topic" for a full bonus while the next manager makes their team bleed for even a fraction of a bonus. – less
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Growing pains
Member Solutions (Former Employee), WashingtonJuly 16, 2013
Pros: benefits, corporate culture, community appeal, profitable business model
Cons: lack of efficiency, understaffed, upper management/front line divide, lackluster compensation, high turnover, growth management
BECU is, no doubt, a very decent company to work for. Many people who don't work there would love to. Many people who do work there rave about it. Realizing that no company will ever be perfect, I still stand concerned for its future--one which carries with it an unfathomable potential. While its culture may be inviting, the benefits some of the best – more... in the industry, and its reputation a beacon of hope in the often greed-ridden financial services industry, it is a company that has grown too big, too quickly without showing the agility to adapt to its ever increasing girth. Behind-the-scenes it is a company run with some of the thinnest staffing levels I have ever seen. The idea is of course to save money for its membership and run more efficiently. While this does indeed save [heaps of] money, it clearly takes a heavy toll on its habitually overburdened workforce. Of course, this leads to high turnover, missed opportunities and reduced production. Several departments are backlogged with huge workloads that they cannot physically handle with available resources, business is turned away or literally walks out the door, communication is poor between departments as people are preoccupied with just getting through the day, systems and procedures are prehistoric, and many people are stressed and resigned to realize that this is just the new reality at BECU. This is a company which has seen its membership and loan volumes grow at record levels over the last several years, yet has almost always failed to adequately fortify its inefficient infrastructure and support systems to compensate. Often, these growing pains are shifted to the membership who must endure long waits, grumpy employees stressed over ever increasing demands and sales goals, or innocent but unhelpful rookies who are constantly racing to plug the ever growing holes that naturally sprout in a high turnover environment. There is hope for BECU which has the following, community appeal, and brand recognition most companies would kill for. That hope starts at the top, where many of the executives are inoculated from the challenging realities of those working to just make it through one day. BECU needs to realize and solve for its challenges, recognize its place in an ever shifting financial landscape, seize on its popularity and strength in a sustainable way, and channel its strategic resources to affect the change it needs to survive and thrive. – less
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Go to STCU
Contact Center (Former Employee), SpokaneMarch 5, 2013
Pros: pay and benefits
Cons: micro managers, production work, no longer member focused, sales driven
Too many negatives now. No longer "more than just money" the membership is too large now and BECU is no longer concerned about the members opinions and needs. They are limiting member service reps on how long they should be helping each member and way more mistakes and outsourcing doesnt help things.
Hiring people without any financial background experience – more... isnt making members happy either. – less

Bayley – June 1, 2013

BECU IS no longer membership minded. They are in it for profitablity focus only. Employees are now required to meet an excessive loan goal which entails hitting up each and every member they crosses their path to have loans, personal lines of credit, Visa moved to BECU! If the employee doesn't meet these goals monthly their are consequently fired! Believe me, I have friends that this has personally happened to..... would NOT rate them favorably anymore. Once a great institution, now in it for the MONEY, not the betterment of membership...Members BEWARE!

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A Great Place to Start a Career
Member Consultant (Current Employee), Seattle, WADecember 13, 2012
Pros: benefits
Cons: lack of advancement
BECU is a great place to work for! I've learned the importance of core values, and have met some really great people. Benefits are amazing, and a huge reason I've been with this company for such a long time.
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Review Loan Docs
Credit Analyst (Former Employee), TukwilaNovember 28, 2012
Here as a temp, all on site training for temps, no guarantee position will be offered. Culture and core values are great. The uncertainty of a temp position is risky.
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Great work enviroment
Contact Center Rep (Former Employee), Spokane, WANovember 15, 2012
Pros: good people and right next to a park
Cons: local restaurants are far.
Very friendly and welcoming place to work. A beautiful Park next door, just walking distant away.
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Loved it, hated to leave.
Internal Support Specialist (Former Employee), Tukwila, WAJuly 18, 2012
I enjoyed working at BECU for the most part. In recent years there has been a transition in the executive staff and the work environment has changed from a credit union to a banking environment. In my opinion, this is due to the hiring of all the former banking staff from the failed banks! Too bad since BECU was the best place to work!

About BECU

Boeing Employees' Credit Union (BECU) initially was founded to serve the employees of Boeing (naturally), which called Seattle – Read more