As with most call center jobs, they'll lure you in and promise you so many advancement opportunities and that its such a great place that you might as well be at Disneyland. . . and, sure, its all daisies and sunshine during the training program. But once you become a CSR, you'll see the REAL side of Bed Bath and Beyond.
You will never get a firm yes/no response to your inquiries. What may have been accepted for one customer, is not okay for the next. You'll get inconsistent responses from all sources of leadership, and half of the supervisors and manager staff has never spent time as a CSR and are absolutely clueless about how half of the systems work. Bed Bath will say that there's plenty of advancement available, but you gotta be your supervisor's or managers best buddy to get anywhere in the company. Your merit and hard work means nothing. You'll be scrutenized for everything that you do, and receive little to no praise for your accomplishments. Most employees will not make it past their 90 days. Why? Because Bed Bath and Beyond pays at least $2 less per hour than call centers a few blocks away, and because there's a constant rotation of new employees coming and leaving, there's no chance for anyone to move up to a better position because they spend so much money on their training process and have blown their budget on it so much that they can't afford to promote the best employees they have into leadership positions to help grow the company.
My suggestion . . RUN! Run as fast as you can away from this call center.
Free soda in the breakroom
You will never get promoted