It has been a Great Challenge, I really have liked the people i work with, I have learned alot about the retail industry, I learn something new every day, I will keep learning and keep trying to be the best i can at what i do.
As Bed Bath and Beyond is actually a very nice company to work for and the benefits that are give are top notch the Managerial aspect is not the best. I was Department Manager (newly employed) with extensive managerial background and that did nothing to prepare me for what I was in store for. The staff were very young which meant DRAMA and unless you – more... have been working for a good period of time no matter your title or background you had no weight.
My particular assistant manager was awesome but anything higher than that did nothing for you (within store). I would recommend working for this company but be very mindful of the store you will be looking for. I was also expecting to work at the store closer to me but it ended up being the opposite. – less
ASM, Merchandising, Operations Manager (Former Employee), Birmingham, Al - Montgomery, Al - Greenville, SC – August 19, 2014
I learned so much while with this company. They provide extensive training on product and practice what they preach on Customer Service. Also, empowering employees to handle issues in store is a bonus! You must be a worker to survive though - a lot is expected from all levels.
Productive workplace that worked well with my school schedule.
Customer Service (Current Employee), Paramus, NJ – August 15, 2014
Pros: friendly co-workers
Cons: short breaks
I work at customer service so I mainy handle returns. The management there isnt the best but I have had worse in the past. My co-workers are amazing. We are all relatively around the same age so we kind of go to each other for advice on things. The hardest part of my job is not having enough coverage when the lines become insanely long. The most enjoyable – more... part of my job is that I get to make sure that the customer leaves happy. – less
Sales Associate/Cashier (Current Employee), Brooklyn, NY – August 13, 2014
Pros: insurance, room for advancement, flexibility
Cons: pay, contradictory promises
A typical day of work consisted of lots of running around. Whether it be merchandising, customer service, ringing or a project, there was usually a way to keep busy. The managers were supportive and helpful. The hardest part of the job was maintaining consistency. It can be a nuisance completing the same tasks again and again every day. Another issue – more... is the fact that corporate dictates things like payroll and promotion, which would take some convincing from your managers. The best part about the job was the family vibe to it. You gain familiarity with most of the people their and build plenty of relationships. All in all, if you can get past the politics, it is a decent job. – less
My typical day starts at 5 am. I print our previous days sales report and pull merchandise to replenish the store accoring to the report. I clean and maintain the order of the stock rooms. I also back stock all over stock merchandise from our frieght from that day. I maintain 4 different stockrooms. I also update our database with the most current inventory – more... that we have in our stock rooms, At about 9:30-10 A.M., I switch gears, I then look up our files on all of our employees and see what classes I am able to give. I give new hire classes, which pertain to cashier training, training in our bridal dept. (How to pull a registry as well as how to create a registry), Customer service classes, also merchandise classes for the whole store. At the end of my shift I typically am the relief for our Front end/customer service lunch coverages.
I have learned many things during my employment at BBB, I can honestly say that the most important thing that I have aquired while working there is the customer service skills. I have learned how to make light in any situation, how to calm an irrate customer down, how to keep my composure during stressful situations.
The hardest part of my day is, not always having all of my fellow co-workers take part in keeping the stock rooms organized.
The most enjoyable part is being able to help a customer find a solution to their problems. – less
Sales Associate/Customer Service (Current Employee), Hamden, CT – August 11, 2014
Cons: too many managers/not enough worthwhile employees
I have worked for this employer since Mid-2007, and have been a part-time associate since then. Hours for myself can range anywhere from twelve to thirty-nine per week, depending on when I am needed or how many new associates have been hired. Employee turn-around seems to be rather high.
I have been fully trained in every possible "sales-floor position". – more... These include: Bridal Consultant, Cashier, Housewares, Lifestyles, Bedding, Bath, and Customer Service desk. I am also trained in receiving which enables me to create and maintain Plan-O-Grams, as well as fulfilling stock replenishment reports.
Although I personally enjoy the company and work ethic of most of my managers, they all have different agendas. I can be told one thing by "John Doe" and when I complete it, "Jane Doe" says it's wrong and should not have been done in the first place.
The few co-workers that I truly enjoy being around are the ones that actually seem to care about their jobs. Most of the newer employees are just there for the money, and get in the way of the "veteran" employees. They ask for more hours, and are rewarded them because they are new and have some sort of sob story to go along with it. The fellow "veterans" and I are trying our best to earn a living and get the necessary thirty hours per week to pay the bills.
I have been promised (and denied) a full-time position on several occasions. I recently spoke with one of my (many) managers about when I could possibly even be considered for full-time. They said unless I am in the right place at the right time, there is close to no chance for me to ever get it. This particular manager was hired over 15 years ago, and has district and regional managers above him that have been there less time than himself. A company that preaches about culture and service seems to have no problem hiring outside management to come and mess it all up. – less