Benchmark Brands Employee Reviews

Showing all 34 reviews
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Company closed
Demand Planner (Former Employee) –  Atlanta, GAAugust 24, 2016
Company got bought out and everyone was let go with no warning, no severance, no unused vacation pay, and not even a whole final check.
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Out Of Business
Senior Director, Call Center (Former Employee) –  Atlanta, GAAugust 19, 2016
A collection of the best talent that I have ever had the pleasure of working with. Unfortunately, due to circumstances out of their control, the business floundered and could not right itself in spite of the tremendous efforts of the team.
A key lesson from this experience is to listen to the experts that are on your team.
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After being loyal to this company for 10 years, the company closed and I was not even given a severance or paid for my vacation
Accounts Payable Specialist (Former Employee) –  Atlanta, GAAugust 17, 2016
The company was a good company to work for until about 4 yrs ago. Times got tough and the company started to cut back on a lot of things as well and they moved from Norcross to Midtown so my drive was horrible.
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Productive fun place to work
Manager - Demand Planning (Current Employee) –  Atlanta, GAAugust 12, 2016
Due to the Sr. Director every day was a up beat fun place to work. The work was moderate, but having clear directives and support made getting things done easy. The fun came from his personality and engagement with the team. There wasn't a dull day in the office.
Pros
Free lunch Wednesdays and work life balance
Cons
Not having a sales plan or Sales target to be measured by metrics
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Welcome to a World of Smart Comfort
Senior Manager, Merchandising Operations (Current Employee) –  Atlanta, GAAugust 10, 2016
Benchmark Brands is an integrated direct-to-consumer retailer and product development company dedicated to serving the lifestyle and healthcare needs of baby boomers and seniors. Since 1989, the Company has been focused on providing smarter, better products that keep our customers moving in comfort.
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management is poor
Data Entry Clerk (Current Employee) –  Memphis, TNSeptember 23, 2015
Ive worked for BMB for 11 years now. at first it was an ideal jobs management was on point salary was decent and hours were steady.

within the last 5 years ive seen this company go down due to lack of management, layoffs and unsteady work hours.
Pros
bonuses
Cons
short breaks, unsteady hours, managemetn and job description
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Productive, fun, friendly workplace!
Customer Service Representative (Former Employee) –  Norcross, GAJuly 23, 2015
Happy employees results in the eagerness to perform well. This is exactly what this company strived in. The company created a fun, friendly environment that had incentives for its employees. In hand, this provided motivation for employees to be productive and want to deliver their best.
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Company lacking growth & high turnovers
Senior Operations Manager (Current Employee) –  Memphis, TNDecember 3, 2014
This company is not for a manager on a growth path; lots of turnover with salaried and hourly associates.Turnover is very high. Privately held company unfair management practices. Employees are often treated unfair. Senior management chosen to run this company has very little experience in running an organization.
Cons
high turnovers
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Serious hardworking company with teamwork work ethics
Human Resource Coordinator (Former Employee) –  Memphis, TNNovember 13, 2014
I enjoyed working at Benchmark Brands. I took on many projects and learned a lot of new aspects of the Human Resource field. It is a fun teamwork environment that works very hard to get the job done.
Pros
n/a
Cons
n/a
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professional
Administrative Assistant (Former Employee) –  Norcross, GAOctober 27, 2014
very wonderful company that cares about the welfare of its employees and their customers. Very professional environment
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Fun and relaxed work environment.
Customer Service/Sales Representative (Former Employee) –  Norcross, GAOctober 3, 2014
High volume call center. Assisted customers with lower health product information. Suggested products to customers suitable to their needs. My co-workers were easy to get along with and very friendly. Hardest part of the job was getting used to ever changing sales a promotions every week. I enjoyed the culture there. The company always awarded us with lunch every other Thursday to show appreciation for our hard work.
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A great place to earn a decent income
Customer Service Representative (Former Employee) –  Norcross, GASeptember 22, 2014
I liked working here because you would have the motivation to sell because the commission structure was fantastic. I also liked the fact that you could work as much as twenty hours of overtime if needed.
Pros
long breaks, cheap vending machine prices
Cons
management was not always as supportive to their teams as they could have been.
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I wouldn't recommend Benchmark Brands to anyone!
coordinator (Current Employee) –  Norcross, GASeptember 5, 2014
You will make some great friends and network connections at Benchmark which is good becuase no one lasts very long.

Sr. Managment is constantly changing due to the CEO's inability to allow the people he put in place to run his company do so.

The worker bees who actually do ALL the work get dumped and thrown under the bus by managment just to save their own jobs. And when things are good, managment takes all the credit leaving out those who got them to where they are.
Pros
good friends and networking
Cons
inexperienced managment and overbearing ceo
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Would not recommend to anyone
Merchant/Buyer (Former Employee) –  Norcross, GAAugust 5, 2014
Management is mental. But you get that when there are no checks and balances with a Private Company. Unfortunately, very hostile environment, with lots of turnover in management and high profile positions. Don't be fooled by the high pay, it's just a carrot to get you in. You're not going to like it. Personally witness Management berate employees to the point of crying several times.
Cons
poor management creates a hostile work environment
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Great Company
CUSTOMER SERVICE REP (Former Employee) –  Peachtree CornersAugust 5, 2014
Fast paced, busy call center. Friendly staff. this company sold shoes and items to seniors for foot issues
Pros
fun
Cons
crowded, not family friendly
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Pay is Great - Because They Have To
VP (Former Employee) –  ATLAugust 2, 2014
Company is a complete trainwreck. Every single senior leader has left except one - all because of the CEO. Great business that is successful despite the conditions. A real head scratcher.
Pros
top end of pay scale
Cons
bad management, horrible hours, wandering strategy
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Great place to work
Customer Service/Order Taker (Former Employee) –  Norcross, GAMay 1, 2014
Great place to work and have room for advancement. nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
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Health Shoe and Product magazine
Customer Service/Call Center/Administration (Former Employee) –  Norcross GAApril 1, 2014
Typical call center environment. The management environment was unorganized.
Pros
up beat and demanding work
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great job
Replenishing Manager (Former Employee) –  Memphis, TNFebruary 12, 2014
learned a lot, has some excellent teachers, loved working days, enjoyed my time there
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Forever changing environment
Director of Fulfilment (Current Employee) –  Memphis, TNFebruary 5, 2014
Company appears to be unstable. Turnover is very high. Privately held company that attempts to be competitive. Employees are often treated unfair. Senior management runs the company from the corporate office in Atlanta.
Pros
not a good experience
Cons
too much turnover
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Overall rating

3.3
Based on 34 reviews
5 stars
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.6
Job Security/Advancement
2.9
Management
3.0
Culture
3.2

Benchmark Brands Reviews by Location