Pros: i was a patient at the hixson clinic for several months and they were great!
Cons: clinic director was belittling, condescending, micro-manager, controlling, frequently mocked me during discussions. terrible, negative work environment. upper management refuses to address.
I was employed at BenchMark for 2 months. During that time, I trained in various offices throughout TN and GA and attended new employee orientation at the Ooltewah business office. The overall job responsibilities of the Office Coordinator are the same in each clinic. However, the number of patients, demographics, insurances requiring prior authorization, – more... etc. vary DRASTICALLY. I was in the second largest clinic in Chattanooga. I was only there 2 full weeks after all the switching around and training. The Downtown clinic was run much different that the other clinics I had been in. The other clinics had great camaraderie between the PT's and the Office Coordinator. They were a team and the entire staff was included and respected in their work efforts. The Downtown clinic director was a nightmare to work for. There was no teamwork or camaraderie at all. She constantly belittled me, was condescending, a micro-manager, cruel, hateful and at one point I was having to report my daily activities in 10-minute increments to appease her need for total control. Nothing I did was ever good enough. She mocked me anytime I answered her questions with what she perceived as the incorrect answer. She would keep repeating the question louder and louder multiple times until I answered with the "correct" answer she apparently wanted to hear. She deliberately made my work life extremely unpleasant. Unfortunately, the negative behavior she displayed was not in private, but in front of patients on a regular basis. Several were reprimanded for even talking to me and they apologized from hurt feelings and "getting me in trouble". They were told I "had work to do" and to "leave me alone". I heard from many other employees in other clinics that she had acted in this manner to them when they had filled in at her clinic. I was constantly told by other Office Coordinators good luck with her and that I was in the worst clinic in Chattanooga. Her bad reputation proceeds her and is quite well-known. I firmly believe that personal issues were the cause of her behavior, and counseling for additional instruction in effective, positive managerial leadership would be most beneficial. – less