Pros: Met some great people- staff and residents
Cons: Too many to list
The screening process for a successful manager should include that one fail an integrity test and commit to 24/7 availability. The turnover is very high because most people value honesty and a life outside of work. Most communities do not pay nurses for on-call coverage, including time spent responding to calls.
Corporate level HR lacks corporate level knowledge of the federal regulations.
The only thing Benchmark does well (in an effort to keep census up) is to creatively care for complex and acutely ill residents, in a world where staff nurses are bound by regulations that prevent them from assessing or providing hands on care. This is a safety concern for residents and caregivers and a hospital and Medicare utilization nightmare. Until Massachusetts regulations change, allowing for staff nurses to practice at full scope in assisted living, residents will continue to be shipped to and from the hospital, which can be more disruptive than just placing them appropriately to begin with.
Regional team members stroll in grinning like Cheshire cats, providing little support, and yet criticize the efforts of dedicated managers who are just barely able to keep it together due to limited staff/resources, ungodly # hours worked and unrealistic work load expectations. They travel from building to building spreading gossip.
The culture is fear-based, crooked and punitive, starting at the very top which then trickles down the ladder. The corporate team lacks any real concept of community and most are incompetent, unable to answer simple questions with very few policies – more... to be found for guidance.
With the development of the industry, there are now a number of competitors, yet they expect census to remain high in an oversaturated market. Unrealistic when you are the high cost provider with nothing better to offer, often less, than the next AL on the block. They continue to expand the company yet don't reinvest in the buildings that are suffering structurally and cosmetically, unless putting lipstick on a pig counts.
The front line caregivers provide nursing home level care but are compensated at AL rates. It is difficult to staff the buildings due to the measly hourly pay rates which ultimately doesn't allow managers to be very selective in the hiring process.
The only hope for this company is that they hire an outside consulting agency to review and revise their current practice and business model. The current situation is a recipe for failure which is becoming increasingly evident to those inside and out of the organization. – less