Only focus is driving the workers and not supporting them. Huge turn over. Always hiring because you're replaceable. Employees are chess pieces. If you miss work for family emergencies, court, car breaks down or for illness they keep a points system and if you get one point too many your fired no matter how long you have work there. And if you don't meet the required quota for your work day you receive points against you and then you're written up and fired if you reach 10 points. There is no exceptions every one except management is replaceable. They sincerely don't care. I have never worked for a company that didn't care about the staff or the well fair of their employees.
The management team will teach you a lot of things.
Data Entry (Former Employee) – Memphis, TN – August 8, 2017
It was a big business in what it dealt with, which was third party subbrogation, and I appreciated the experience that I got there at such a young age. The people were laid back but very professional and successful. Also the management took very good care of their employees not just as far as benefits go.
I felt as i was part of something important. Everyday I got to interact with a lot of patients all scared and nervous about potentially exiting the military due to medical conditions. It was my pleasure to counsel them and walk them through the process answering any and all questions they may have had.
The pay to work ratio was pretty accurate, when sought management was helpful and understanding.
From this job I learned the importance of case management. Facilitating cases and being the expert go to person for certain individuals was truly fullfilling and a huge honor.
My day I come to work every day and not miss any days. When I came in morning, I focus on morning work. I received work assignment daily basic. I do 40 to 60 accounts per day. The hardest part of job people attitude. Me I get long with everyone in staff. My enjoyable part of the job: Be happy and I enjoy working.
Recovery Support Specialist (Current Employee) – Houston, TX – October 25, 2016
The company as the job duties are exciting and interesting. We write appeals to insurance carrier for underpayment and make corrections on claim that were billed incorrectly or generate claims that are not on file with the insurance company.
You are not micro-managed, are free to conduct your work freely.
The company is big on production, this sometimes can stop one from looking into an account that needs more research.
Other Health Insurance Billing Clerk (OHI Clerk) (Former Employee) – Tyndall AFB, FL – August 11, 2016
Verifying other billable health insurance from military retirees and dependents that utilize the base hospital, clinic and pharmacy. Insurance verification either telephonically or on-line, monthly financial reports, maintains electronic other health insurance program. E-2569 program and address any technical issues users within the facility may have. I trained new employees on the program while maintaining monthly training requirements through continual hands on within all clinics. I performed monthly audits on performances to the Medical Group Commander to meet Air Force standards. Other Health Insurance (OHI) clean-up projects and research-trouble shoot non covered claims. Maintaining confidentiality of all information according to HIPAA guidelines, Federal DoD guidelines and state laws, as well as company policies and procedures
Third Party Verifier (Former Employee) – Fairfield, CA – February 27, 2015
This was a contracted position, but located at David Grant Medical Center on Travis, AFB. Everyone was great, work environment was good and co workers couldn't be more pleasant. Hours were flexible and over all a great experience. I had only wished it were permanent and not contracted.
Data Entry (Former Employee) – Houston, TX – September 23, 2014
This was an amazing company. I'm not a morning person, but I loved to get up in the mornings just to go to work. I was told in the interview that I would receive a 3 month eval. and raise. AT my 3 months i thought maybe my boss forgot. So i waited another month still nothing. At my 6 months i decided to ask her what was going on. And she said they do the eval after a year and i quote she said "they USUALLY give raises. That raised an eyebrow for me, so i started talking to my coworkers and was informed people haven't received raises in over five years, that in face they've gotten a dollar or so taken away. I was always being challenged to do more but never rewarded. If i would have received a pay raise and praise for the work, I would still be there. But... things didn't work out. Felt like a slave.
medical insurance, amazing coworkers, wonderful boss