Pros: the ability to assist others in a confidential and prompt manner with the health insurance needs.
Cons: a lack of ability to assist the population with other needs such as housing, job placement, and assisting the more challenged members of society.
I have near autonomy in my current position at the Retention/Benefits Specialist. I come into the office and sit at my desk where I immediately begin to create departmental spreadsheets. In each spreadsheet is data from the previous day's assignments from each member's production. Upon completion of the data input, I transfer my data collection to a – more... fellow colleague who processes it further. Then I begin my daily call list where I educate members about their health insurance policies and try to help them make educated decisions about the health of their family members and loved ones. My manager is accessible should an unforeseen issue arise that needs additional input and her feedback is always valued. She has extensive experience in health care industry and I've sought to glean from her knowledge source. The most challenging aspect of my job is being willing to ask for input when it could be conducive and beneficial. Other viewpoints can shed light onto current issues. My colleagues are quite knowledgeable and share their input when appropriate. I find the most enjoyment when I am able to process insurance applications that assist the less fortunate in having access to inexpensive health insurance and medications at a lesser cost than traditionally people would pay. – less