The CEO is never seen in the halls, but he's actually a good guy who most would like to work for. The VP's create a sometimes nasty working environment, many worked their way up from other positions and have know it all attitudes or condescending behaviors, they play favorites and cause a culture of back stabbing. Many mid level people keep to themselves and try to stay out of the politics and they wind up falling out of favor and being killed off.
The company lacks a 360 degree culture that holds the VP's more accountable for their pieces. VP's protect their own vested interests and create a silo effect. They are very skilled at schmoozing the CEO team as well, but they treat their people poorly, except the ones they really get along with.
Benjamin Moore is a tough company to come into and succeed in. Priorities change frequently, none of the data systems talk to each other and the VP's run their areas poorly. There is no commitment to modeling the company's Foundational Beliefs. As a result, the atmosphere is downright dreary and negative at times. Core values should drive an organization. Benjamin Moore has them. They don't walk the talk. Bottom Line Here.
The company's outlook is kind of gloomy. They continue to sell to the Independent Channel but they don't truly listen to the Dealers. People that have been there many years always say things like, "We tried that 20 years ago" or, "There is no shortage of ideas, everyone has lots of ideas."
What this company needs is a team that visits Dealers and truly takes their feedback to the Leadership team and then,more... all the VP's are held accountable for following though and really getting things that matter done.
The Dealers are also closing shop or adding competitive lines and one by one, the points of distribution shrink. Recent commercials reflect an Ad campaign that talks about what's in the can and a tiny bit about the Dealers who sell the product.
Shoppers don't care about the technical attributes of the paint that much. Shoppers want color. That's it. Yet, the ads are driven by a Manufacturer who is too focused on what they make and how they make it.
Shoppers also don't really get why Independent Dealers are better. They perceive the Benjamin Moore Paint to be similar to other paint. All things being equal, price is the deciding factor and Benjamin Moore is expensive.
The only thing that would work would be to market and drive the Benjmain Moore colors & educate customers on how these colors can't be copied.
The ads should have a Pintrest, Design Oriented feel. They don't. They stink. Its shocking to see how bad the Marketing Leadership is. One by one the CMO's drive the future of Benjamin Moore further away from that Designer Feel they should gravitate towards.
Meanwhile, competitors focus on what in their ads? Color. And their colors do NOT compare to what Benjamin Moore has to offer.
Females and Couples see neat things on Pintrest and they want to make their homes look like this. But the retail experience at many Dealers is nothing like what they need to experience.
The real problem with Benjamin Moore's future is that Silo's fight each other instead of creating continuity and synergy. Instead of striving to achieve a customer experience driven by look, feel, positive experience, brand standards and above all - a strong color experience, Benjamin Moore's focus on Retail and Marketing is AWFUL and the customer experience is just not consistent.
Some of the stores get this and they create AWESOME. Benjamin Moore needs to shoot commercials in these stores and listen to what these types of Dealers have to say. But they don't get it. Seems like they never will.less
12 Paid Holidays a Year
Cut-Throat Culture Created by VP's Not Concerned with 360 Feedback, Poor High Level Marketing and Retail Strategy
Manager (Current Employee) – Montvale, NJ – February 1, 2016
There have been many changes over the years at this company. Change is good but change is also difficult. New systems, new people and new challenges. The team is now ready to move forward and seeks growth.
Analyst (Current Employee) – Montvale, NJ – January 7, 2016
Family run company that had a culture shock when a corporate CEO was hired. Many people lost their jobs and morale was terrible. There have been changes since and is getting better, but still seems like a company without an identity.
Scout for new dealer distribution, work with current dealers, driving new products into the stores and to end users. Set new stores, outside contractor sales calls, create product spec's for painters. Sold industrial coatings for Industrial application and Lacquer's to cabinet shops
filling (Former Employee) – johnstown – September 23, 2015
Very stressful place to work some of management were bullies to get there numbers out. If you were temporary it took forever to get full-time unless you were in their click. Very few women worked there and thats how they wanted it and it was obvious.And the free lunches were only on occasion not every day or week!!!
Director (Former Employee) – Montvale – May 27, 2015
Senior management is holed-up in their executive wing, making strategic decisions with little input from the rest of the company. Constant churn of employees as the whims of the strategy change. Sales continue to decline year over year, while competition grows at double-digit pace. Not a good long-term outlook here.
Marketing (Former Employee) – Montvale, NJ – June 16, 2014
This company is successful despite itself. The products are great, but the people working at the company seem to be trying to ruin it. Direction changes every few months. Everyone is embroiled in power struggles to save themselves from being in the next round of layoffs. People talk about the great hours and free lunch... That's nice, but is that a reason to work somewhere??
lower pay than other companies, nutty corporate politics at all levels, leadership changes direction every few months. layoffs every few weeks.
Territory Manager (Current Employee) – Midwest – January 29, 2014
This was once a family owned company known for its culture and brand. Now it is a corporate entity whose only function is to generate profits for the owner. Current top management has no regard for the human side of business. Lower management has to follow those principals or move on.
Warehouse Operations Assistant (Former Employee) – Carol Stream, IL – December 21, 2013
I really enjoyed working for this company. I had the opportunity to move around in many different positions which I felt help me acquire with many skills that I would not have if I stayed in one area. I loved the people I worked with, I found I acquired a lot of friends in my 16 yrs. of service there.