Support Coordinator
BenseronIT - Naples, FL

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CUSTOMER SERVICE COORDINATOR

POS Company is looking for customer-oriented, motivated, ambitious individuals.

This position will serve as customer service supervisor for the organization.

  • Answering and distributing all support calls;
  • Assigning calls to techs using Zen Desk;
  • Monitoring progress and efficiency of ticket’s resolving and reporting this data to a supervisor;
  • Serving all customer complains;
  • Monitor the customer service system for all incoming cases and ensure all cases are taken care of, ticketed and followed up accordingly;
  • Monitor all customer inquiries delivered to the organization's general email inboxes
  • Being a “bridge” between sales and support departments
  • Being proactive and bringing new solutions for improving customer service performance
  • Notifying a support manager about any concerns or unhappy customers
  • Scheduling customers with training
  • Monitoring performance of support employees and reporting results to superiors
  • Following with technician training and performance on regular and organized base
  • Managing customer’s warranty renewal on timely manner,
  • Be presentable to welcome company’s guests and partners.

Requirements
The ideal candidate will have: excellent customer etiquette and verbal communication skills along with strong organizational skills. Leadership and teamwork skills are a must. Punctuality, emotional maturity and customer service focus is a must. Ability to follow directions, work independently and with minimal supervision, multi-task and display initiative is critical. The candidate needs to be proactive and open for new solutions and environmental changes. Non-smoker. Ability to work under high pressure environment and effectively deal with customer complains.

AA degree is required; Bachelor's degree is preferred, along with strong working knowledge of the Microsoft Office suite.


Indeed - 17 months ago - save job - block
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