The supervisors in my location sit around and do nothing and are the most unprofessional people I have ever come in contact with. I have had vendors come in and say they hate to come there just because they have to hear the drama from the supervisors lives.
Worker’s Compensation Examiner (Former Employee) – Schaumburg, IL – January 2, 2017
The management was extremely supportive, profession, but yet very approachable as were my fellow colleagues. Although the commute was long, the pay was great and the management was always their for support.
claims (Former Employee) – Minneapolis, MN – February 25, 2016
This company is undergoing serious management issues and turnover. There is not much organization, upper management is out of touch with what the offices need to accomplish the company goals. They do not promote common sense, efficient adjusting. I would consider taking this job, the biggest career mistake of my life and look forward to finding a new position. Soon.
This TPA underprices its claims. Employees are required to close files ASAP without regard to ethics.
Claims Specialist (Former Employee) – Council Bluffs, IA – December 27, 2013
I have never given a former employer a bad review. I discount them when I see them from other employees. Ethics is a must for all people and companies. When ethics is disregarded to make a profit I have a serious problem. The co-workers were all great. There were excellent challenges. My immediate supervisor was a good person and well qualified. He struggled with the ethical constraints of his position.
Upon arriving, I start my day by checking my email and voicemail and responding to any Agents or insureds who have left me messages. After wich I continue to my work inbox to process those things that have come in such as accounting checks, renewal checks, audits, disputes, endorsements and general questions among other things. I also have to work on my Audit selection. This entails going through audits that are nearing their 60 day limit to see if they have sent the necessary documents. If so I process the audit and if not, I must Process a NIL or incomplete audit and issue noncompliance. I continue this process with any cancellations and compliance issues as well. All of this is done while logged on to our call center and answering calls that come through from various agents and insureds with questions and concerns about their policy. The hardest part of the job is dealing with the constant change in position. This would be fine if it was moving up, however, the company was reorganized and my position was altered without the choice of change. The best part of the job is the lasting relationships not just with my co-workers, but with customers and agents that call in regularly.
friendly co-workers, good benefits, keep busy and front line ocntact with customers via the phone.
communication problems between departments, nepotism and favoritism. not many advancements opportunities.
Commercial Lines Rater (Former Employee) – Novato CA – July 27, 2012
I was the youngest person in that small office and wasn't treated very fairly. The manager was not a nice person at all and people were afraid to go to her for anything. Everyone else was nice but I'm glad I quit