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Berkshire Bank
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13 reviews

Berkshire Bank Employer Reviews

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Growing opportunities and growing company
Teller Supervisor (Current Employee), East Syracuse, NYAugust 3, 2014
As a teller supervisor I am responsible for teller lines day to day activities, operationally, customer service and efficiency. There is no clear cut policies and roles, which makes it very difficult to perform the day to day activities. I love working with customers and making sure that we are doing everything we can to help them become financially – more... stable. – less
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teller
Teller (Former Employee), Rome, NYMay 19, 2014
• Executes an extensive variety of customer transactions in accordance with bank policy and procedures
• Maintain a working knowledge of all banking regulations
• Handle over $20,000 on a daily basis in an organized, timely, and accurate fashion
• Assist in daily office work to ensure proper balancing of the branch and timely delivery of work to appropriate – more... departments
• Assist with branch capture of teller work and cash letter reports as needed
• Provide back up and support to Teller Supervisor tasks as needed
• Handle routine customer issues while executing excellent customer service principles.
• Identify appropriate areas where more complex issues and/or problems exists and propose solutions
• Demonstrate excellent customer service skills to promote a positive image for the bank through face to face communication and telephone etiquette
• Cross-sell and refer non-traditional bank products to meet established goals (e.g. insurances & investments)
• Perform a wide variety of customer service operations and general clerical duties – less
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Teller
Teller II (Current Employee), Springfield, MAMarch 24, 2014
Performs a wide variety of customer service operations and general clerical duties, including transactions for checking, savings, loans, and other assigned services.
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Productive work place
Teller Supervisor (Current Employee), Haydenville, MAJanuary 24, 2014
Pros: flexibility
Cons: no room for professional growth
Very fast paced environment, the management for the most part is good.
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Horrible
teller (Former Employee), VTOctober 17, 2013
Pros: five oclock
Cons: on your feet 8 hrs
As a teller all they want you to do is sell sell sell constant pressure to meet quotas. Branch managers do nothing. Do not work here!
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A publicly traded leader in the banking industry.
Floor Plan Loan Administration & Customer Service (Former Employee), Pittsfield, MAJuly 23, 2013
Fast, fun, great people & plenty of challenges to learn and grow.
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Gained a vast variety of knowledge
Bank Officer, Mortgage Servicing (Current Employee), East Syracuse, NYMarch 31, 2013
Pros: good health benefits, employees are kind and easy to work with.
Oversee all operations pertaining to residential mortgage and home equity servicing to ensure that loans are serviced in accordance with compliance and regulation, bank and investor policy. Management of staff and daily servicing functions, including investor reporting, secondary market, escrow analysis, year-end processing, and project management. – more... Work on acquisitions and mergers in reference to mapping data to new software system. The best part of my job is the employees, everyone is hard working and easy to get along with. – less
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Great place to work
Data Entry (Former Employee), Pittsfield, MAMarch 12, 2013
Pros: good work environment
I entered numbers, took phone calls, balanced peoples accounts, and helped in anyway I could.
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No communication
Operations (Former Employee), Rome, NYDecember 18, 2012
Cons: no communication, lies and false promisea
I was part of their many bank acquisitions and they failed to ever communicate any time throughout the process.

Also, in orientation they advised no pay increases on annual basis. I feel that is bad for employee morale.

Employees were also told that the bank always hired from within. Yet the put temps in people's positions before ever, if they ever, – more... offer them to people within. – less
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Excellant and Professional
Data Entry - Call Center (Former Employee), Pittsfield, MASeptember 17, 2012
I enjoyed working at Berkshire Bank - employees were friendly and very professional.
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great work place, super co-workers and great customers
Bank Teller (Former Employee), Pittsfield, MASeptember 14, 2012
Pros: comfortable work place and great co-workers
Cons: having to work saturdays ocassionally
Typical day of a Bank Teller, customer service, customer service, customer service. This was a great bank to work for.Great employees and the customers were fantastic. Again another place where the management would go above and beyond to help you with anything you needed. Not too many things that were tough about this job, great hours, done by 5pm everyday – more... and mostly no weekends. I would have to say that was the only downside to this job was having to work an occasional Saturday. – less
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Challenging Sales Position
Mortgage Originator (Former Employee), Albany, NYAugust 6, 2012
Pros: good technology
Cons: compete with local branches for business.
*Interview new clients for applications.
*Learned how to network with outside venues.
*Management was supportive but did not give reports or expectations of progress consistently.
*Generating new business because you compete with local branches, not a fun environment.
*The technology was good.

About Berkshire Bank

Berkshire Hills Bancorp is the holding company for Berkshire Bank, which serves individuals and small businesses through some – Read more