Teller (Former Employee) – Sheffield, MA – January 9, 2017
A lot of information is given to you through classes before you start, then when u start you learn on the job. Very great company to work for. Other employees at the Sheffield branch are very nice and knowledgeable.
Accountant (Current Employee) – Pittsfield, MA – December 10, 2016
Management will take every opportunity to reduce benefits and take away things that were promised upon hiring. Incredibly low moral and a generally depressing work environment as a result. I would recommend that no one work here.
Teller I (Current Employee) – Windsor, CT – November 20, 2016
Berkshire Bank is America's Most Exciting Bank. They focus on their customers and go above and beyond in servicing their needs. They continue to separate themselves from other banks with their high rates and friendly staff.
Operations Assistant (Former Employee) – New York, NY – November 16, 2016
This company was not very well run. It was like a prison. You could not speak to anyone, cross-training was horrible, they changed your hours numerous times. There was no room for advancement. You also could not speak to management about any concerns.
Just having a job.
No room for advancement, Poor management. Not a friendly work environment.
Teller II (Former Employee) – Pittsfield, MA – September 29, 2016
I was super excited about a new place of employment. Unfortunately when I got to Berkshire bank, it was extremely hard for me to work there. I'm an extremely easy person to get along with, but the people that worked in the branch I was in made it IMPOSSIBLE. Everyone was drama and made everyone that was new, uncomfortable.
When I started, I just found out I was pregnant and I was very proactive about letting people know and figuring out what I needed to do. I contacted Human Resources to find out everything that I needed and what to expect. They were not clear on it at ALL. I was prepared to not get paid for 3 weeks, I completely understood that I would not be paid. But what they decided NOT to tell me was that they were going to backtrack my insurance payments for my daughter when I started after my maturity leave and took it out of my first paycheck back, leaving me with $6 to my name for 2 weeks. Not sure who can support themselves on $6 and I certainly don't know anyone who can support an 8 week old baby on $6. I knew at that point it was time to look for something new.
Within the first month I was there, the manager switched branches. Only ONE internal manager applied for the position because the office because of such a bad rep. I'd never recommend working for Berkshire bank to anyone. The environment just isn't what a bank environment should be. The other employees would talk about going out to the bar and how drunk they were all weekend while other employees had customers and they would even talk about it to their customers. Completely unprofessional. Somemore... customers would even question a relationship between two of the employees. They weren't dating but the way they acted, you'd think otherwise. If customers notice that, that's an issue.
The only two good things that I can say about the bank:
1. I loved that they worked with me with all of my appointments for my pregnancy.
2. They encouraged you to volunteer for community/local activities and it seemed to really help out. From local street fairs to the helping out the local schools to the minor league baseball games.less
Flexible with appointments & encouraged volunteering
Universal Customer Service Representative (Current Employee) – Whitesboro, NY – September 28, 2016
Berkshire Bank is a good place to work if you're single and or in college. It can be very tough to enjoy when you don't receive any raises. Also Berkshire Bank is not very professional on how they handle customers and it's employees.
Set Hours, Fun Coworkers, Federal Holidays Off, Sick Pay, Vacation Days.
NO Pay Raises, Hard To Advance, Lack Of Communication.
Teller (Former Employee) – Massachusetts – September 17, 2016
apparently americas most exciting bank.......big joke. dull people, middle of no where type bank. managers- some of them can't do basic teller duties. need to get in younger management that aren't stuck In the 60's way of life.
Terrible work conditions and ethics. Senior Management only wants to hear what they want to hear. They hide behind their phony slogan "America's Most Exciting Bank". I guess it's exciting if you like to be on the chopping block every other quarter if your struggling with your unrealistic sales goals. The bank is out of touch and gives no support to its Management Team. It likes to criticize, but doesn't give solutions or support. Terrible Team environment. Great people, but Senior Management (EVP's) are really out of touch. I wonder if the CEO knows how his employees really feel, considering we're coached to be phony and put a smile on.
Branch Officer (Former Employee) – Vermont – April 29, 2016
Berkshire Bank brands itself as "America's Most Exciting Bank," however they do not follow it through. Most employees are overworked and criminally underpaid. There is no room for advancement. CEO is great, but has lost touch with those below the executive level, making him unable to see how unhappy his employees are. Senior Management forces employees to look happy to the CEO, and opinions are unwelcome and unwanted unless they agree with senior management.
Retail dress code is casual, many great employees
Poor pay, no room for advancement, input by employees is regularly suppressed and even disciplined
Call Center Customer Service Representative (Former Employee) – Pittsfield, MA – October 16, 2015
Berkshire Bank is a truly great company that values its employees, it is not all talk! I worked in their call center and my managers and supervisors were always attentive to my needs and always took into account any input or ideas i had regarding bettering our service or myself. They encouraged growth and development.
Not a great place to work if you want to move up. Senior Management is all about themselves.
Sales (Former Employee) – Albany, NY – October 10, 2015
Liked my manager and Regional manager and people I worked with. My manager left and then my regional. Both I thought represented the company well. No direction after that just big staffing issues. Want you to do your job with no staffing. No direction for promotions. Same people get promoted time and time again. Lack of training and development.
Universal Financial Service Representative (Former Employee) – Latham, NY – May 30, 2015
Berkshire bank is a small community bank based out of Massachusetts that has locations through out the Capital Region area, Central New York, Vermont and Connecticut. Medium volume bank focused on the customer. From a personal experience, I have had good management and co-workers working as a team to achieve our goals. The hardest part of the job was trying to help customers with financial needs but sometimes restricted to do so. The most enjoyable part of the job was building relationships with regular customers and seeking new customers that could benefit from products and services.
Financial Service Representative (Former Employee) – NY – February 24, 2015
Berkshire is a great company in that they want you to have time with your family. Keep work and home life in balance. I like the many benefits such as 401k they have. My biggest issue is some of the management in house, isn't always great. There is too much lax for the managers and some take advantage of that. Not supportive and degrading or belittling toward associates. the company itself is decent but if you get a horrible manager or supervisor, forget about it.
Fun Rallies, Great Benefits
Poor management, outdated technology, Too Lax with managers