Universal Financial Services Representative (Former Employee), Branch, NY – September 3, 2014
Pros: focus on customer
Cons: antiquated technology
Berkshire Bank is a great organization to work for. They believe that a happy employee leads to a happy customer. Berkshire Bank is a smaller bank that focuses on the customer. The banks technology is a work in progress and behind the larger banks cutting edge technology.
Teller Supervisor (Current Employee), East Syracuse, NY – August 3, 2014
As a teller supervisor I am responsible for teller lines day to day activities, operationally, customer service and efficiency. There is no clear cut policies and roles, which makes it very difficult to perform the day to day activities. I love working with customers and making sure that we are doing everything we can to help them become financially – more... stable. – less
• Executes an extensive variety of customer transactions in accordance with bank policy and procedures • Maintain a working knowledge of all banking regulations • Handle over $20,000 on a daily basis in an organized, timely, and accurate fashion • Assist in daily office work to ensure proper balancing of the branch and timely delivery of work to appropriate – more... departments • Assist with branch capture of teller work and cash letter reports as needed • Provide back up and support to Teller Supervisor tasks as needed • Handle routine customer issues while executing excellent customer service principles. • Identify appropriate areas where more complex issues and/or problems exists and propose solutions • Demonstrate excellent customer service skills to promote a positive image for the bank through face to face communication and telephone etiquette • Cross-sell and refer non-traditional bank products to meet established goals (e.g. insurances & investments) • Perform a wide variety of customer service operations and general clerical duties – less
Bank Officer, Mortgage Servicing (Current Employee), East Syracuse, NY – March 31, 2013
Pros: good health benefits, employees are kind and easy to work with.
Oversee all operations pertaining to residential mortgage and home equity servicing to ensure that loans are serviced in accordance with compliance and regulation, bank and investor policy. Management of staff and daily servicing functions, including investor reporting, secondary market, escrow analysis, year-end processing, and project management. – more... Work on acquisitions and mergers in reference to mapping data to new software system. The best part of my job is the employees, everyone is hard working and easy to get along with. – less
great work place, super co-workers and great customers
Bank Teller (Former Employee), Pittsfield, MA – September 14, 2012
Pros: comfortable work place and great co-workers
Cons: having to work saturdays ocassionally
Typical day of a Bank Teller, customer service, customer service, customer service. This was a great bank to work for.Great employees and the customers were fantastic. Again another place where the management would go above and beyond to help you with anything you needed. Not too many things that were tough about this job, great hours, done by 5pm everyday – more... and mostly no weekends. I would have to say that was the only downside to this job was having to work an occasional Saturday. – less
Mortgage Originator (Former Employee), Albany, NY – August 6, 2012
Pros: good technology
Cons: compete with local branches for business.
*Interview new clients for applications. *Learned how to network with outside venues. *Management was supportive but did not give reports or expectations of progress consistently. *Generating new business because you compete with local branches, not a fun environment. *The technology was good.