Sales (Current Employee) – Daytona – February 20, 2013
Right now this company is barely hanging on, and this is my opinion since working there. There are rumors every week that they can't make it and that our biggest client is soon to be gone due to awful management. Most of the old staff got fired or pushed out. The morale is gone. There are NO hours so I don't understand how they are hiring-they will find a reason to push out everyone. Their benefits are the worst in the industry starting in a couple of weeks. You will fight for hours and fight for work...there is nothing. I hate this place and the upper management are shady as they come. Save yourself, trust me, from working here and go find a decent place. They will promise you 40 hours but lately they are sending everyone home after 3 hours. American Support will probably not make it.
Customer service rep II (Former Employee) – jacksonville fl – February 3, 2015
Handled inbound/outbound calls on existing accounts. Re-sold benefits to those who were willing to cancel, saved customers and even upsold benefits. Obtained orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Resolves customer complaints on billing issues and process payments. Investigated problems, developing solutions, preparing reports, making recommendations to management. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications establishing personal networks; participating in professional societies.
Sales Representative (Former Employee) – Daytona Beach, FL – March 21, 2015
Management is out of touch and only focused on making money for shareholders. Company cut hourly wage, benefits, and 401k with little to no advance notice. Company also downsized 1/2 of the supervisors when there wasn't enough support for front-line CSRs as it was. Supervisors are overworked or terminated without notifying their teams of the change. I had 7 supervisors in 9 months. Management refuses to accommodate scheduling changes/needs of the employee and shift bids never happen. I had the same schedule for 2 years, despite being assured that a shift bid or dept wide schedule change was coming "in a few weeks." Company also terminated all of the trainers except the dept head, then offered them rehire at a much lower wage. Company also has horrible security procedures, and its clients would be appalled at he lack of concern for customer data and nonexistent enforcement of csr account security. (There's a google doc with everyone's login and passwords that is visible to anyone in the company.)
Supervisor (Former Employee) – Jacksonville, FL – August 24, 2016
Company more concerned about the numbers and stats rather than building long lasting relations with the clients we served and that is our customer service agents who are on the phones driving the business everyday.
Customer Service (Former Employee) – Daytona Beach, FL – June 19, 2012
When the client I was working on pulled their contract this company offered to move me from a daytime customer service position to a nighttime sales position which I was unable to take. After that it only got worse. Very hard to get a response from emails and when they did respond they claimed no knowledge of issue until proof was provided to them at which time they would then remember & say it was already done & sorry I was overlooked. At present I'm still trying to get resolution to my last pay period.
Customer Service Rep. (Current Employee) – Jacksonville, FL – April 7, 2016
My typical day at work would consist of me scheduling customer their water deliveries that have been missed or they want to reschedule an delivery for an sooner date . I have different work techniques on how to become an better employee. Management was okay but could use some improvements. The hardest part of the job was feeling never good enough . The most enjoyable part of my job was making sure my customer was satisfied with his/her services.
Customer Service Representative (Former Employee) – Daytona Beach, FL – April 11, 2016
Much overtime required every week. Learned about various computer programs. Management was very busy due to high call volume. Co-workers were very pleasant. Most difficult part was keeping up with multiple programs on computer, and remembering how to bring them up. Most enjoyable was conversing with customers.
Scedule was perfect timing.
Training was too fast. Too many programs to work at once.
Customer Service Representative (Current Employee) – Holly Hill, FL – June 22, 2016
This type of job is not for everyone. If you are willing to put in the work and time to be upbeat during the call process then this is the right job. Stay encouraged, informed with product knowledge, follow the sales process, your days are will worth the effort. Supervisor's try their best to keep you focused and informed.
Customer Service Representative (Former Employee) – Daytona Beach, FL – May 2, 2016
answering phones, assisting customers with their cable services. I learned patience Management was not so good. Co-workers lacked professionalism. The hardest part was adjusting to sitting down all day and the greatest part was meeting the new people.
Co workers and management was very helpful. Fun environment to work in. I loved going to work. Talking to some of the customers was a little difficult but always got through to them and did everything to make them satisfied