Loss Prevention Associate (Former Employee), Tustin, CA – May 20, 2013
-Tasked with preventing merchandise theft and worked with authorities in the event of robbery. -Completed and cataloged all loss prevention paperwork, managed collection of over forty keys to store merchandise cabinets, serpentine tables, etc. -Trained fellow employees on various methods of theft deterrence.
Sales associate/greeter/cashier (Former Employee), duluth ga – May 20, 2013
Pros: learning at fast pace and working for a good company
Cons: not being able to give a customer a product if it ran out
what I like about best buy was that I learned so much everyday especially in computers. Also interacting with new people everyday was also what I loved about working there. Management was enlightening and familiar with their employees in that way it encouraged me to do better. Hardest thing about working there was Black Friday and so little time to – more... interact with the customers and so much to get done .But I also found out that it was the challenging part that I liked so much. – less
Admin Senior of Operations (Former Employee), San Jose, CA – May 17, 2013
A typical day at Best Buy would be to set up the store for the business day and keep store organized, stocked, and cleaned on a regular basis. What I learned from Best Buy was that numbers were more important than customer service. Management was inconsistent and typically unprofessional in their development of employees. Co-workers were fun, yet young – more... and inexperienced when it came to satisfying the client/customer. Highly unprofessional by talking down to customers or talking back in an aggressive type manner. This was not by all must by most. Hardest part about the job was the lack of professionalism and direction by management, as well as, the lack of professionalism by my co-workers. Best part about the job was the technology we were allowed to you everyday as well as the fun events they were planned as an attempt to team building. – less
Customer Solutions Manager (Former Employee), Arlington, VA – May 17, 2013
Pros: meet different people everyday, growth opportunity
Cons: little time for personal life.
As a Store Assistant Manager, everyday performance and results were directly effected by sales leadership, on the floor motivation and coaching to better drive results. I have learned many customer service and problem solving skills throughout the 9 years I have been at Best Buy. Team work between all staffed associates is mandatory in success of the – more... day. – less
Fun place to work, but unless you are full time you get 15 hours a week
Geek Squad Customer Service Representative (Current Employee), Triadelphia, WV – May 17, 2013
Best Buy has some of the best perks in retail and some great people work there. Training is top-notch and there is always something new to learn. The only problem is getting any hours. Much like most retail you will get anywhere from 12 to 20 hours most weeks unless you are full time.
Pros: given a company car to take home, good employee discount
Cons: pay system is unfair, peers are unwilling to help, peers and management are extremely corrupt, there was never any time for lunch breaks vehicle maintenance or stocking
When I first started with Geek Squad in 2007 it was AWESOME! My peers were enthusiastic about coming to work and willing to help. My supervisors and managers were always there when you needed guidance. Then Best Buy stopped hiring "techs" and instead promoted sales floor associates that could sell because "customers believe the guy in the tie if their – more... told it's broken" to sell services instead of actually helping the customer. There has been countless times I've seen on numerous occasions a peer sell a customer a $200 service that should have been a $30 quick-fix. Best Buy is more worried about meeting metrics than actually doing what is right for the customer. The skill-set of store techs has become weaker every year. To elaborate on "promoting" non-techs to a tech position, the last restructure Best Buy did moved all customer service associates to Geek Squad. These are people that have trouble selecting a printer, but are now given the image of a "Computer Tech". During one of the restructures, the former CEO limited the employee discount to 50% on all items to help make more money for Best Buy, which caused A LOT of backlash from employees. I feel this is when morale was at an all-time low. It was so bad the first action the new CEO took was reinstating the employee discount. Since then, Best Buy has never been the same.
After I was promoted to an In-home agent (~3 years ago) I thought things would get better. In-Home Agents are the few techs cherry-picked from the store for knowing their stuff and being awesome in everything they took on. It was the same thing in the store only worse. Not only did they expect you to meet the yearly expectations for services sold, they made it MANDATORY you up sell EVERY customer AT LEAST $200 before you leave their home. This $200 is in addition to what they were already quoted or paid in the store to get us out there. Most of my 50 man team hovered around $40 upsold per job (company average was $80) and would be harassed day after day for not being at expectations. After two years of focusing on selling EVERYTHING you could while in the home, Best Buy changed their focus...again. Now it went back to get in and out the client's house as fast as you can. You are also expected to have client's fill out customer surveys. There were several employees filling out the survey themselves, and would get praised week after week for it. If an employee received a bad review for being rude in the house or belittling a client, there was usually nothing said unless you were not liked by your boss. If you were not liked, Best Buy has a way of "paperworking" you out of the job or company. I've seen managers write up an employee for being less than 2 minutes late on three different occasion and have HR approve the termination.
Make no mistake about it, you are not a valued employee at Best Buy - you are simply an employee number that gets 3 strikes and your out....unless you kiss or kiss up to your manager (if you know what I mean). I would recommend using this job as a stepping stone into a better job and take advantage of the tuition assistance. I chose to leave Best Buy before another restructure and finding that my job no longer exists. – less
I was in charge of the entire team of agents which was in charge of repairs, new pc install, warranty repairs, customer orders, in home network installs, and additional warranty sales. I learned to deal with opportunity customers, handle difficult situations, multitasking every day, dealing with multiple managers, and completing all operations on time. – more... My coworkers were extremely close with me and we worked well together but authority was well established. The hardest part of the job was adjusting to continuous changes with departments and standard operating procedures. Best Buy was having a difficult time in the market due to internet electronic sales, training employees to maximize sales and opportunity was a constant challenge for the fast pace turn around. The best part is when we all worked together as one to have great weeks and numbers. – less
Inventory Specialist (Current Employee), Warwick, RI – May 16, 2013
Pros: great culture
Cons: horrible pay
The culture at Best Buy tends to be very well rounded, and they are flexible about work/school schedule conflicts. However the pay is horrible and typically you are working twice as hard due to lack of staffing.
Sales Associate (Former Employee), miami beach, FL – May 16, 2013
Pros: training programs
Cons: no breaks, the managers, the area floods if it rains
supervisors only cared about numbers, i fell off a ladder once and my supervisor just turned his head towards me while he was talking to a female co-worker and went back to his conversation. I pretty much checked out after that.
Sales Associate (Former Employee), Springfield, PA – May 16, 2013
I would help customers create a customized home theater experience every day, as well as solve any problems they had with their current set up. The management and co-workers were incredibly fun to work with. The hardest part of the job was lifting the massive 50-60 inch televisions, but working around all the new gadgets was a great experience
Customer Service Representative (Current Employee), Levittown, NY – May 15, 2013
Pros: good benfits and depending on what you want yo buy a all right discount
Cons: it makes you feel like you want to kill your self
When you work you just have to work, from starting shift to ending shift and you do get a break. The management team does not help the employes and their goals. And the management team has no communication and doe not know how to do their job
Fast paced, commission like environment without commision
Multi-Channel Sales Associate (Former Employee), Minnesota – May 15, 2013
Pros: fun place to work most of the time
Cons: poor management
The training you receive is great and most of the time management will take care of your needs. Job security right now isnt the greatest but should get better. You're expected to hit your sales goals without any real compensation if you do.