Best Buy Employee Reviews

Found 10,134 reviews matching the search
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Fine for Retail
Part-time Sales (Current Employee) –  Mount Laurel, NJSeptember 23, 2016
Pay's decent, schedule's generally flexible and the work is fairly easy. Issue is with constant management changes as well as policy changes hat throw things off balance.
Pros
Work with school schedule, decent pay
Cons
High management turnover, low accountability
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I enjoyed working here
Sales Representative/Customer Service (Former Employee) –  Greensburg, PASeptember 23, 2016
The job was fantastic and management was amazing. My only issue was being forced to resign due to not having a car to attend a sales training seminar after being there for 5 months.
Pros
Great place to work. Great people. Easy if you know what youre doing
Cons
forced sales seminar that if you dont have a car for. you have to quit.
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So far so good.
Mobile sales (Current Employee) –  New York, NYSeptember 23, 2016
Just started working there. So far it's pretty smooth. It's a face pace retail but laid back environment. Not a bad combo.
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Order picker/ forklift driver
Maryland, Forklift Driver (Former Employee) –  Elkridge, MDSeptember 23, 2016
It's a great place to get a good start in the field. The salary is decent the work atmosphere is great and people are pleasant. There is a lot of favoritism. Initially your offered 2nd shift.
Pros
Pay and health insurance
Cons
favortism
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great place too work
Customer Service Representative (Current Employee) –  Bel Air, MDSeptember 23, 2016
Between answering phone calls and taking care of customers, the employees are so close with each other. The management is amazing.
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workplace that becomes what you make it
Sales Lead Supervisor (Former Employee) –  New York, NYSeptember 22, 2016
decent place
better job security
location closed because of low sales
company organization is all over the place
good with hours and time off
good for students
Pros
discounts
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Fast-Paced, Results Driven Big Box Retailer
Home Sales Manager (Former Employee) –  Memphis, TNSeptember 22, 2016
Best Buy has faced many changed throughout the past 5 years; some for the better and some for the worse. Overall I was very pleased with my career within this organization as I thrive in a very fast-paced, performance-drive environment.
Pros
Great Benefits
Cons
Work/Life Balance for Salaried Employees
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corporate environment with lots of customers
Customer Service Specialist (Former Employee) –  Bee Cave, TXSeptember 22, 2016
There aren't many average shifts because there are so many employees at each location. In Customer Service you answer phones, deal with returns/exchanges, and online orders. You also deal with all of the unhappy customers. Company is pretty strict on small things but only because its a corporate policy thing. Employees are pretty fun, but you're only really allowed to interact with the people in your department.
Pros
decent employee discount
Cons
strict
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A standard retail environment
Geek Squad Consultation Agent (Current Employee) –  Dallas-Fort Worth, TXSeptember 22, 2016
Best Buy can be a fun place to work for a short period of time, however, it is not a place to work for any extended period. They constantly restructure, cutting positions and putting more responsibility on lower paid positions. The management is hit or miss depending on store location and feel of the district and territory staff. If managers and employees get along, higher ups decide they need to shift things around to keep them fresh instead of letting what is working continue to work. Hours are sporadic, in keeping with retail jobs, but also not guaranteed. In recent years they have also made a big shift towards a commission type of sales floor, without compensating the sales staff for meeting the new demands. They are quick to harp on under performance however and quickly take away hours for not meeting the goals. It is a place that one can learn a lot from, both in product knowledge and in how to be a team player and even leader, but the higher level management does not realize who actually brings in all the money for the company.
Pros
Fun products, great break room, employee discount, generally great people.
Cons
Pay, not much room for advancement, bad management, hours
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Best Buy
Multi-Channel Sales Associate (Current Employee) –  Boulder, COSeptember 21, 2016
Overall a great place to work. Not exactly what I wanted to do for the rest of my life but it has been great as a part-time job while I attend college.
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Great place to gain experience, or move up in the company
Mobile Consultant, Activations Specialist (Current Employee) –  Oakdale, MNSeptember 21, 2016
At first glance, I didn't see Best Buy as a corporation that you're able to succeed in. Yet, I see all of the management staff drive cars they enjoy and do a real good job of motivating the staff.

The staff is typically competent, which is a big plus because the company prides itself on the employees being knowledgeable.

Best Buy offers bonus pay, depending on the stores performance, and for my department special stackable bonuses for sales goals of my mobile department.

I really don't have too many negative things to say, however the pay is a bit low. For anyone else doing my job at a carrier store, the pay is base + commission, which the base pay is starting for a mobile associate. So Best Buy does not offer competitive wages in that regard.
Pros
Paid 15 minute breaks; management hires reliable, knowledgeable people, great discount
Cons
low wage
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the most enjoyable
Sales Associate (Former Employee) –  Pittsburg, CASeptember 21, 2016
Clients, co-workers and the environment was phenomenal. Coming to work was a great feeling. working with new electronics and devices. the atmosphere was amazing.
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Workplace
Inventory/Merchandising Supervisor (Current Employee) –  Quincy, ILSeptember 21, 2016
Benefits and Time off. Best Buy has values and corrective action plans. Lots of opportunity to advance. Spent a lot of time growing with this company. I have gained tons of customer experience.
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fun place to work
Asset Protection Associate (Current Employee) –  Lawrence, NYSeptember 21, 2016
Best buy is a fun place to work and a great place to learn how to work on a winning team. you get hands on training and everyday you learn something new
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Fast Paced
Mobile Manager (Former Employee) –  Toledo, OHSeptember 21, 2016
Each day was something new. Every customer that walked through the door was a different experience. The constant changing technology made it fun to learn the new products.
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Great work place
Delivery Driver (Former Employee) –  Salisbury, MDSeptember 21, 2016
I love working for Best Buy. The company is always growing and teaching their employees great values.
Great hours, benefits, a lot of history within best buy.
Great management along with a great over all team feel.
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Fast paced and unique retail experience
Customer Service Specialist (Current Employee) –  Surprise, AZSeptember 21, 2016
Best Buy, compared to other retail jobs, is certainly unique. There is a lot more expected of someone who works at Best Buy compared to your typical retail jobs. It is a fast paced, ever-changing world in which you have to continually stay on top of the latest and greatest electronics and solutions out there. It is certainly demanding, but at the same time, fun to continually strive to stay current and knowledgeable. I've learned a lot about what it means to provide exceptional customer service as well and really finding out a customers needs and turning it into a solution for them.
Like every job there are there downsides. It can become stressful because it does require so much knowledge, heavy demand for multitasking, as well as being extremely busy at times and dealing with difficult customers. The experience you can gain from it all is very good though. For someone new to a retail position or the desire for something different than an average retail position I would recommend it.
Pros
Good team environment, encourages having fun while being the best
Cons
prone to lack of communication from team and management
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Seasonal
Inventory Associate (Former Employee) –  Plantation, FL 33323September 21, 2016
unloading a 30 foot trailer and replenishing the store with items. I have learned that team work make the dream work. Management always encourage us to keep getting better. Co workers made my work day fun by cracking jokes everyday. Hardest part of the job was getting my hrs cut every week, Most enjoyable part of my job was getting discounts of items.
Pros
dicounts
Cons
not enough hrs
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Good experience
Sales Associate (Current Employee) –  Mount Vernon, NYSeptember 21, 2016
Productive work environment constantly busy. learned alot about inventory and merchandising. great people i worked with. hands on work place always something new to learn.
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Learned alot about technology
Technology Specialist (Former Employee) –  Union, NJSeptember 21, 2016
Best Buy is a great place to learn about team leadership, and all other home and personal technology needs. Great staff and management. Fun and learning environment.
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Overall rating

3.9
Based on 10,662 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.5
Job Security/Advancement
3.3
Management
3.4
Culture
3.8