Pros: benefits, discounts, cell phone use, lax environment
Cons: sales expectations, terrible management, bad ethics, poor customer service
The store does a fairly good job of training you - almost to an annoying extent, because you have to take monthly "e-learning" programs. Both stores were good about cell phones - as long as you don't abuse it or use it in front of the customers. The benefits are great - especially the pay and, oh gosh, the employee discount! You can now use – more... it online, which is pretty amazing. Overall, the environment is pretty lax and you feel more independence than with other companies. Also, Best Buy employees are NOT commissioned, so that's pretty awesome.
There are a couple annoying things about the environment of Best Buy: such as the "clique" feeling and amount of drama floating behind the scenes. After all, a lot of young people are attracted to working there, so that sort of comes with the territory. If you end up in Customer Service, be aware of the terrible return policy (15 days) that Best Buy has picked up - it will make your life difficult. The company is generally in favor of not making return exceptions, though some Managers will out of kindness.
Probably the worst thing about Best Buy is their sales ethics. It seems like the company will do almost anything to have you sell to someone. The second worse thing would be the Management behind said sales. I've had supervisors off-handedly threaten to lower your hours (or change your department) if you don't sell as well. That's something I was warned about before I started working there, and it turned out to be true. Probably about half of my Managers were total jerkwads.
We had a particular supervisor that threatened to write someone up for refusing to clean the bathrooms, destroyed displays in order to make the employees "do it better this time", and was even pretty rude to customers, too. I know that's just one supervisor, but there were a few other selections that didn't treat their employees too kindly, either.
It can be a very thankless job if you aren't good at sales. If you don't have issues with your selling skills, Best Buy may just be the place for you. The company overall took good care of me, but their ethics and selection of management is something that I question. – less