Unprofessional, Incompetent corporate staff bleeds into very poor working environment
Pros: fellow employees
Cons: everything else - from pay to work/life balance to poor leadership, you name it
Corporate leadership is a group of old friends who run this business like a backyard flag football team. They make all the money and leave employees working 10-12 hours per day, 6 (or more) days a week for less than minimum wage, and depending on falsified time sheets to cover them from lawsuits. "Commission" structure is very weak, and the commitment to helping employees succeed (or be satisfied with their job) is nonexistent.
I was fortunate to work with some great people, which is what kept me going for the months I was there - otherwise it would have been even worse.
Corporate sales structure depends on pressuring people into very misleading contracts that are purposely confusing and near impossible to get out of. The vast majority of "members" (probably over 80%) haven't been to the gym in over 6months, yet continue to get charged due to the contract that they were not properly explained. Additional fees are tacked on like candy and I was forced to send countless accounts to collections due to mistakes on our part. I truly felt bad for our members... I personally would never join a gym that is run like Best Fitness.
You ask why I took this position? The Vice President of Sales lied to me in my interview (much like they taught us to lie to prospects to sell memberships), and pumped up the position with falsified facts.
After being told there was an open door policy, I went to this same VP of Sales with some possible suggestions and ideas on how we might improve. I was put on the chopping block and told to quit since I "didn't agree with anything we are doing here." This – more... is a perfect example of the corporate mentality and treatment of employees at Best Fitness.
We were trained to reciprocate this behavior and to be purposefully rude and unconcerned towards members when dealing with their problems. I stayed away from these encounters as much as possible and when forced to confront an issue, many times went against company protocol for my better judgment and helped the customer in ways we were trained not to - only to have to carefully cover my tracks so as not to get disciplined by the power-hungry corporate leadership team. My co-workers would get weekly calls from corporate managers using obscene and degrading language, cursing and the like. This forced a few employees to quit. I was lucky enough to avoid those calls somehow.
Best Fitness also posts ONLY positive reviews on their website and on Facebook... the negative ones are deleted, much like complaints and Better Business Bureau suits.
I will also say that this is a painfully honest review - I am not reviewing out of anger or malice or spite. I just think it is important that potential employees and potential gym members alike know the truth.
I know this was a long review, so thank you for taking the time to read it. Hopefully it helps someone. – less