Sales Representative (Current Employee) – Lowell, MA – May 29, 2017
Okay job to get your feet wet with sales. Teaches you basics of sales in the fitness industry. Not much room for growth but a select few make it to the top with the right attitude and right connections..
Daycare Front Desk (Former Employee) – Albany, NY – July 24, 2017
Worked there while going to school, great job with flexible hours, low stress, and great coworkers. Management has high turn over which causes procedures and rules to change often, but overall would recommend the job if you enjoy being around children of all ages.
Front Desk Receptionist (Current Employee) – Lowell, MA – May 20, 2017
If you enjoy personal fitness and what to learn what its like working in the world of personal fitness then any position at best fitness will gewt you that. Fun first Job and mangment treats you like family.
I would clean the bathroom then move on to the some of the work out equipment and wrap the day up cleaning a workout room. I learned how to clean efficiently and how to spot grim from a mile away. The management seemed to be very thankful of my time at there. The workplace became a very personal place, as much as I tried to keep to myself it seemed like people really wanted to become closer to me. The hardest part of the job was definitely the bathrooms. The most enjoyable part was getting to clean the Group-X room while listening to music.
Break room with refridgerator, Free Gym Membership
Started off as front desk and got a promotion to fitness counselor. The job was very fun and life changing then management changed and it all went down hill. It was a good way to learn how to help people build confidence and a game plan to change their lives. Hardest part about the job was xalling at least 150 a day from 8 am to 9 pm regardless if they had interest or not.
Membership Sales Representative (Former Employee) – Albany, NY – April 5, 2016
Got to the point where I was doing the same thing every day calling the same people over and over again trying to get them to join. Company also did not allow me to share certain crucial information which I believe hurt business because it made us seem sneaky.
Sales Rep (Former Employee) – Albany, NY – July 28, 2015
This job was fast paced and pretty much stress free. I love people so I was able to interact with members quite easily and had no problem making my sales goals. I also learned a ton about fitness training which went right along with my background in Aquatics. The management however was very lacking of proper ethics or consistency.
Personal Trainer (Former Employee) – Albany, NY – February 9, 2015
Working for Best Fitness was a great experience. The company puts a lot of emphasis on building and supporting the personal training department which is a breath of fresh air in an industry where there is such a heavy focus on the membership sales side. This company gets it right.
Great co workers, you can move up and grow with this company
health insurance very hard to achieve as a trainer
Unprofessional, Incompetent corporate staff bleeds into very poor working environment
Fitness Counselor (Former Employee) – Tonawanda, NY – February 23, 2014
Corporate leadership is a group of old friends who run this business like a backyard flag football team. They make all the money and leave employees working 10-12 hours per day, 6 (or more) days a week for less than minimum wage, and depending on falsified time sheets to cover them from lawsuits. "Commission" structure is very weak, and the commitment to helping employees succeed (or be satisfied with their job) is nonexistent. I was fortunate to work with some great people, which is what kept me going for the months I was there - otherwise it would have been even worse. Corporate sales structure depends on pressuring people into very misleading contracts that are purposely confusing and near impossible to get out of. The vast majority of "members" (probably over 80%) haven't been to the gym in over 6months, yet continue to get charged due to the contract that they were not properly explained. Additional fees are tacked on like candy and I was forced to send countless accounts to collections due to mistakes on our part. I truly felt bad for our members... I personally would never join a gym that is run like Best Fitness. You ask why I took this position? The Vice President of Sales lied to me in my interview (much like they taught us to lie to prospects to sell memberships), and pumped up the position with falsified facts. After being told there was an open door policy, I went to this same VP of Sales with some possible suggestions and ideas on how we might improve. I was put on the chopping block and told to quit since I "didn't agree with anything we are doing here."more... This is a perfect example of the corporate mentality and treatment of employees at Best Fitness. We were trained to reciprocate this behavior and to be purposefully rude and unconcerned towards members when dealing with their problems. I stayed away from these encounters as much as possible and when forced to confront an issue, many times went against company protocol for my better judgment and helped the customer in ways we were trained not to - only to have to carefully cover my tracks so as not to get disciplined by the power-hungry corporate leadership team. My co-workers would get weekly calls from corporate managers using obscene and degrading language, cursing and the like. This forced a few employees to quit. I was lucky enough to avoid those calls somehow. Best Fitness also posts ONLY positive reviews on their website and on Facebook... the negative ones are deleted, much like complaints and Better Business Bureau suits.
I will also say that this is a painfully honest review - I am not reviewing out of anger or malice or spite. I just think it is important that potential employees and potential gym members alike know the truth.
I know this was a long review, so thank you for taking the time to read it. Hopefully it helps someone.less
Everything else - from pay to work/life balance to poor leadership, you name it