Pros: on-site cafeteria, working with animals
Cons: management's apathy and narcissism towards their employees and local community
As another review pointed out, Best Friends' name applies to animals only; don't expect any warm, friendly, meaningful human interaction.
The culture at Best Friends is one built and maintained with a generous supply of narcissism holding it up at the foundation. Best Friends is the be-all, end-all when it comes to the industry standard... and they'll – more... tell you where to go and how to get there if you disagree.
Many highly qualified, animal-loving people have passed through their doors, only to be cycled back out of them within a 2 year period after they've given all they can offer. People can and have donated days, weeks, moths, years of their life to the organization, even without pay, only to be chewed up and spit out once they made one too many suggestions or corrections.
A valuable lesson anyone can learn about an animal shelter when they look at Best Friends, is to ask the community in which they exists, what the locals' opinions of them are. If you ask around the small town of Kanab, you'll find an overwhelming number of people who use the term "Best Friender" with a sneer on their face. The shelter, despite its international reach and millions of dollars in its budget, provides almost no support for any animals or people in their local community; their doors are closed to any local strays or families facing a crisis.
They'll laugh off these criticisms as just saying "they're locals" with that same level of disgust the locals use to describe them. Not everyone locally, however, is the close-minded red neck Best Friends would like you to believe they are. Many people in the town have moved from far and wide to live in the area and aren't just the local cowboys people think of when they see the red rocks.
With the passive-aggressive stance they take in the community, the lack of any real job security, shady HR practices (creating and enforcing policies that have never been documented before people get "written up" for them), high turn-over and lack of solid, objective leadership, Best Friends is a highly volatile organization to bet on... err... I mean work for.
The employees that have managed to keep their jobs for several years are the ones that either A) Keep their mouths shut and offer no opinions about anything, B) Have been in/gotten into trouble that Best Friends can use as leverage if they do start to make waves, or C) "Know where the bodies are buried" and can create a huge headache for the company if they were ever to be fired.
Best Friends is an example of a group of people who came to the realization that rescuing animals was a more lucrative business than The Process Church (semi-popular cult from the late 60's-70's) they were founded as. If you're seeking employment here, consider yourselves warned! – less