I have been working as IT Service Manager Consultant for more than 8 years. As an ITSM consultant working with others as well as working independently in a lot of ITSM projects and delivered end-to-end service to different clients, e.g. RBC, BMO, CN Rail etc. from requirement, design, development, configuration, testing, and deployment until support for more than 8 years. Delivery documentation and presentation for designing, deploy and training are also included in most of projects.
I am ITIL, ServiceNow Administrator Certificated and HP Service Manager certificated.