This particular company, rate appearances very high, however, they do not place enough value on their residents or employees. They are currently on the 6th Executive Director (in the past 2 years), have went through 4 Activity Directors, 3 Executive Chefs, 16 Dining Room Managers and about 200 Kitchen Staff.....and the list goes on. They are "always" understaffed" (management typically doesn't pick up the slack, that is up to the already overworked employees)
The one truly positive aspect to this company are its' residents. You will fall in love with all their unique characters, their little quirks and that you have just gained 100 grandparents. What a shame that they live in such a high cost environment, but cannot return the favor, by giving them a well-staffed, harmonious environment in their golden years.