Pros: managment, friendly co-workers, laid-back enviornment, flexible schedules, a lot less pressure than other retail jobs i have had, employee discounts, good college job with managment opppurtunities at 21.
Cons: inconsistent hours depending on the time of year, pay (no comission), repetitive, training manuals are really outdated
The management at store 182 was excellent! There was a good mix of giving you clear instruction on what to do during your shift without feeling micro managed; the managers and my coworkers were all friendly and laid back, we had fun at work while still getting the job done.
The job wasn't very difficult once you learned the ropes, all of the sales associates had their areas of expertise and areas – more... of weakness. There is a lot to learn about the products throughout the store but it comes with time, the managers are willing and encourage you to ask about departments of uncertainty and they will teach you more about it; I was often able to get somebody else to cover the gun department because I wasn't knowledgeable in that area.
A typical day consists of engaging customers around the store and asking if they need help with anything, the shoe department is the highest traffic area where I spent the most time. We would normally have a couple tasks on our work board for the day such as sizing shoes, sweeping the backroom, making shoe displays etc. On truck days (once a week) we would come in at 4 a.m. and unload the truck and then stock merchandise alongside helping customers for most of the day. Between ad set, truck, sizing shoes etc. it gets repetitive but you learn where the product is pretty quick.
The hardest part of the job is the same as any other retail job, dealing with the angry customers; you are going to get the customers who think you should be an expert in every single department but as long as you are honest and don't BS them by making up stuff to seem knowledgeable and offer to get a manager to help them when they are free there normally isn't any problems. Other than that the job isn't very difficult.
This is a good job for someone in college, I was going to college part-time as well as coaching basketball and refereeing and they were able to accommodate all of those commitments in my work schedule. Hours are inconsistent throughout the year however for part-timers because the sporting goods industry isn't stable (busy at the start of sports seasons and the holidays, extremely slow in January and February). – less