Enrollment Specialist
Big Brothers Big Sisters of Eastern Missouri - St. Louis, MO

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POSITION PURPOSE
The primary purpose of this position is to ensure children are supported through trusting and enduring relationships. This goal will be accomplished through thoughtful interviews, thorough assessments and appropriate selection of volunteers and children. Requires a high degree of independent judgment, strong customer service, and efficient time management.

Outcomes/Goals

1) Contributes to Agency goal of 1,800 active mentoring relationships by building 690 new teams in Central Region by 12/31/2013.

2) Conduct skilled interviews & complete other necessary steps for determination of suitability for program involvement of:
Volunteer
Parent/Guardian
Client

3) Create average of 8 mentoring relationships per month Contribute to the 12-month endurance rate of 71%.

4) Provide comprehensive assessments
Review all enrollment information and make recommendation for selection

Assess and apply factors contributing to successful and enduring mentoring relationships.
Implement Program Policies according to National and Agency standards

Demonstrate a high level of proficiency and skill in applying child safety and risk management knowledge when assessing potential volunteers, parents, guardians and clients.

5) Maintain accurate and timely data in electronic and physical files. Manage communications and procedures while working through challenges to foster the timely movement of all files from point of interview to the resolution of either closure or match.

Job Competencies

Listening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Assessment– – Is a good judge of behaviors; can clearly articulate the strengths and limitations of people; acts on the information gathered in a timely manner.

Time Management - Uses his/her time and the time of others effectively and efficiently; sets priorities; breaks down work into the process steps; anticipates and adjusts for problems and roadblocks; executes tasks while balancing important vs. urgent needs.

Customer Focus– Is dedicated to meeting the expectations and requirements of internal and external customers; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Cultural Competencies

Adaptable –Always open to change so agency can respond quickly to a problem or seize an opportunity. Understands protecting the status quo or standing still is not a viable option in an ever-changing marketplace. Understands that with each change there are new opportunities to improve our services AND advance our careers.

Innovative –Always looks at problems as an opportunity to create, serve and/or support. Market-oriented. Makes recommendations and decisions to improve practices that better support clients and partners. Jumps in and makes things happen. Focuses on impact. Uses data, quantitative and qualitative, to make decisions as close to the issue as possible.

Resourceful/Manage Up – Communicates, formally and informally, successes and challenges, not only to team and supervisor but to others within the agency who may be of assistance. Call upon others as resources to help create solutions to problems and achieve goals. Knows EVERYONE is available to assist. “Communicates” to others in ways that can be “heard” and understands the value of closing the loop in conversations.

Goal Oriented – Determined to deliver the very best product/program/service AND reach our goals. Has strong work ethic and is willing to work hard. Understands the need to “study our craft” (i.e. read book and articles, attend learning opportunities provided by the agency, seek out mentors) to maintain the highest program standards and grow professionally within a high performing agency.

Professional Presentation – Consistently gives confidence to our internal and external constituents and partners by representing the BBBS brand, culture and reputation. Demonstrates professionalism and self-confidence through thoughtful work, professional appearance and clear and consistent communication.

Coachable – Capable of listening, willing to take constructive feedback and makes changes accordingly.

Accountable – A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving desired results - To See it, Own it, Solve it, Do it. Lives “above the line” Doesn’t make excuses

EDUCATION& RELATED WORK EXPERIENCE
Education Level: Minimum Bachelor’s degree. Social services, human resources or related field preferred.
Related Work Experience: Experience working with both child and adult populations; specific assessment, intake or interview experience preferred. Must have car, valid driver’s license, and meet state required automobile insurance minimums

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
Routine office environment. Flexible work hours to meet customer needs. When home visits are indicated, must travel to local communities and neighborhoods.

Equal Employment Opportunity
BBBSEMO provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

To Apply:
Submit Cover Letter, Resume and 3 references


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