A typical day at work for me involves checking in patients for various appointments. I must verify all demographic and insurance information, collecting any co-payments required before the patient can be seen. This all needs to be done in a timely and accurate manner.
I have improved my patience while working here. In registration, you're at the front line of the battlefield, so if anyone is upset for any reason, you're the first to hear it. The vast majority of the time is because a doctor is running behind, which we have no control over. But in this difficult situation, I have learned how and what to say to help calm the patient.
My managers are fairly far-stretched, but they do the best they can with the resources they have. It would be nice to have at least one more, but I understand there is a budget and we all have to work within it. That said, they are all amazing and make me feel like a valued member of the team.
My co-workers are by-far the best aspect of my job. I have worked with them for over 2 years now and they have become my second family. Although it is very important for me to advance my career, it will be hard to leave my work-family.
The hardest part of my job is also the most enjoyable: the patients. Just like any job in customer service, you have mostly good experiences, but there are those few bad bananas. Over the course of a decade in customer service I've gotten very good at making "banana bread."