Monitors complex Telecom and Cloud Services projects from initiation through post install satisfaction. Generates and owns project plans, tracks progress of orders from pre-order entry through completion using CRM systems. Schedule and monitor customer activations and reply to technical questions throughout engagement. Takes independent action to solve problems impacting service delivery, ensuring all jeopardy/risks to successful implementation are addressed and escalated appropriately. Acts as liaison between, sales, customer, vendor and all cross-functional groups. Subject matter expert for several industry products.