Account Executive (Former Employee) – Reston, VA – October 27, 2014
I will start off with saying this is not an easy job. If you want a job to quietly sit at your desk and go through the motions every day you will last 3-4 months at most. If you are willing to put in the work and cold call, then you will definitely see the benefits. The acquisition by Birch has caused some issues, but hopefully they will come out stronger in the end. I recently left the company, but I am extremely grateful for the opportunity. I have learned an incredible amount through the experience and it was the perfect launching point for my career in sales.
Great management, merit based advancement, generous commission
some issues with service installation, I wished that service development was more forward thinking
Great place to work, however when the company undergoes changes in VP's and CEO's job security can get be unstable. Direct management is great and willing to assist with any situation that may occur business and personal.
Sales Operations Analyst (Former Employee) – Kansas City, MO – November 18, 2017
The first year I was there was good. After that, the market for Telecos in general began to dissolve. Birch fell subject to this and reduced their footprint in the Midwest and focused on their Business Services and Sale while they dissolved their Residential side.
National Partner Development Manager (Former Employee) – Atlanta, GA – November 16, 2017
I would still be working for Birch if it wasnt for corporate cutbacks after they were bought out by Fusion. I enjoyed all those i worked with. The management team and NCMs where good people. I really enjoyed my job with training partners on our product.
Tier 1 Customer Care Representative (Former Employee) – Atlanta, GA – October 30, 2017
The company moral and environment declined after they became Birch. The culture was very happy and encouraged each others success thereafter the change it became more cut-throat lacking empathy and direction for their employees.
different shifts available
new company rules were not made for happy company moral
DIRECTOR, NETWORK OPERATIONS (Former Employee) – Atlanta, GA – October 10, 2017
Greedy and inept are the two words to best describe Birch. Constant layoffs to keep the failing business model of selling rotting copper infrastructure at premium prices afloat. Sales making wild promises to customer without any technical infrastructure commitments to back them up.
Good technical teams and some good leadership
Complete inablity to understand that time marches on, focus on growth by accretion with terrible integration
Customer Care (Current Employee) – Emporia, KS 66801 – October 4, 2017
The people you work with are great and the job is easy enough. But recent financial troubles of the company have led into a steady decline in management and our day to day and changes we have to go through. No job security & almost no room for advancement.
weekly events like free food or tickets
management and hard to manage life needs over your job
Advance Service Account Manager (Former Employee) – Atlanta, GA – October 3, 2017
A typical day at work was very fast paced and busy. There is no micro-management therefore you have to be a self-starter and willing to self-train in order to progress in the typical functionality of the role in which you are assigned. The culture is family oriented for those who remained from Cbeyond days. * Integration was a bit challenging at first due to different portfolios in which the company possessed-learning curve for everyone involved. Overall good place to work. Very convenient to major highways though traffic may get rough due to position of the new Braves Stadium. I would recommend employment as well return to employment. * Layoff 09/2017
Enterprise Service Manager (Current Employee) – Atlanta, GA – September 26, 2017
Birch's acquisition of Cbeyond lead to a lot of chaos and confusion within the company with regards to integration of systems and processes. Birch Executive Management was rude and uncooperative after saying they had an open door policy regarding the acquisition. But I have found out from friends still there that there has been a EMT change and things are looking better,