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Birch Communications
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12 reviews

Birch Communications Employer Reviews

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Great place
Billing Representative (Former Employee), Macon, GAMay 23, 2014
Pros: descent pay
Cons: cube life
All positive things. The managers are very supportive and helpful to everyone in time of need.
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Cube life
Bilingual Customer Service Representative (Former Employee), Macon, GAMay 23, 2014
Pros: great people
Cons: pay is ok
You're in a cubicle most of the day. It's not for everyone. If you have a family it becomes easier to deal with because at least the hours are stable.
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Fast paced with demanding expectations
Migrations & Network Provisioning Manager (Current Employee), Macon, GAMay 10, 2014
Complexity of company continually evolving at a extremely quick pace
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Warning
Repair Representative (Former Employee), Macon, GAMarch 23, 2014
Pros: benefits and breaks
Cons: organization, lack of information/procedure, compensation, buddy buddy management style
Hard to to recommend if you are new to the industry without a few cautions. First, there is virtually no training outside of how to use their ticketing system. You'll pretty much learn off what you already know but it is decent way to reinforce things you may have learned other places or read on Wikipedia. I would not however recommend staying long – more... if you're new to the industry but have a passion for what you do. If you're not willing to play along eventually the buddy buddy management style could possibly kill your drive and affect you in other ways. You'll find co-workers/managers that have been there for years but still do not understand the technical aspect of issues you will find are routine within 4 months of working there. They will ask you questions which stem from a lack of knowledge, but then twist your response to sound like they knew the answer all along and you don't know anything. I was ok with this for a while, but find it unacceptable they are content with it until you call them out on it. Also, depending on your aptitude you'll probably get asked/forced to work on things outside of your original compensation agreement and the managerial response to any concerns or issues you have since there is no training to go along is usually pretty weak.

In summary, if you're new to the industry it's definitely a learning experience and a good way to test yourself. But, it may not be what you expected to learn or test and will drive the company to ruin if continues to be covered up and not paid heed to. Do a Google search for customer complaints against the company and you'll probably find a correlation. – less
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Team Work is what keeps me going!!
Elite Gold Specialist (Current Employee), Macon, GAMarch 16, 2014
Pros: teamwork here is awesome
Cons: birch communication does not pay fairly regardless of the accolades, reps can do the same job and be paid differently and it has nothing to do with tenure
Typical 8 hour shift includes replying to emails and telephone calls from representatives of major companies within Birch Communications. This process includes opening trouble tickets, placing MACD orders (Move existing orders, add new orders, change existing orders, and Disconnect TNs per the customer request), following up with the customers, making – more... sure that the order process goes smoothly Problem solving plays a very important role in my daily duties. No comment on the management. My co-workers are awesome. Majority of the time we come together to obtain a faster and more proficient outcome. There is no hard part of the job at all. A person who want to do this type of job has to love people and have plenty of patience. The most enjoyable part of the job is satisfying the customers. – less
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You are better off working at McDonald's
Unsatisfied Employee (Former Employee), Macon, GAMarch 2, 2014
Pros: good people work there, decent benefits
Cons: upper management has lower management strung so tight they are ineffective, one officer and his puppets, compensation not worth the hassle
My best advice is to just stay away from this company. They were decent and then took a nosedive in 2010. I suggest the owners and CEO take a closer look at how good their officers really are. Company virtues are a lie.
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Great
Repair Team Lead/Repair Team Technician I/II (Former Employee), Macon, GAJuly 25, 2013
This is an excellent company to work for in the middle GA area. Ceo is one the bestin the business.
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Good Company with great benefits
Provisioner (Former Employee), Emporia, KSJanuary 7, 2013
Pros: good healthcare and vacation and sick time.
Cons: unfortunately my dept at the time was transfered to macon, ga and i was laid off after 19 1/2 years of service.
Enjoyed my years working at Birch Communications. Learned several different program systems in the different areas worked there. Valu-Line became Birch Communications when they merged with Valu-Line in 1998. I had been with Valu-Line since 1990 and was doing Purchasing at the time and then went to Provisioner or Customer Svc working with different needs – more... to help the customer with their phone related issues. Very nice Company. – less
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Order Processing
Order Assurance Representative (Current Employee), Macon, GADecember 16, 2012
The benefits are good. There are always different activities and events for the employees to make working a lot more fun.
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Relaxed work enviroment
SENIOR VALUE ASSURANCE AGENT (Former Employee), Kansas City, MONovember 5, 2012
Pros: great people
Great atmosphere even though it was sales they gave you your quota and your leads & left you alone
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Good Mid-Sized Company
Operations Rep (Current Employee), Macon, GAApril 15, 2012
A great work environment with friendly co-workers. Plenty of opportunity to learn the CLEC side of the telecomm. industry. Benefits could be better but are good for the size of the business.

About Birch Communications

Birch provides managed communications and information technology services to a target market of small- and medium-sized businesses – Read more