Dog Handler (Former Employee) – New York, NY – November 25, 2015
A typical day at work would be cleaning, grooming, and dog walking. I supervised my coworkers, and made sure daily tasks were completed. I learned how to multi-task, communicate better, and work with different types of people.
If you love dogs and don't mind being paid very little then this job is for you!
Employee (Current Employee) – New York, NY – March 13, 2016
If you want to work with dogs and you don't have a lot of financial responsibilities then this is the job for you. Because it's hard to support a family on this pay. I've been bitten by dogs so many times I lost count. They don't really have protective gear to deal with aggressive dogs. Some of the locations are disgusting to work at. They transfer you without telling or asking you. Lazy workers get promoted while hardworking people get fed up and leave. If you do decide to work here my best advice is make it temporary or use it to gain experience with animals and move on to something better. And if you don't believe me work here and see for yourself. I've seen people walk out and never come back on their first day. The pay is not worth it I can't emphasize that enough.
You get to play with dogs that's the only pro
Most times no break and they still deduct from your hours, getting bit by dogs and no reports are made, poor management at certain locations, expect you to kill yourself for poor pay, have very aggressive dogs that shouldn't be in a daycare
Great workplace with an amazing staff and even more amazing dogs!
Manager (Former Employee) – New York, NY – July 31, 2015
Fun and fast-paced environment working with a team that has the same passion- dogs! It can get hectic and stressful, but there's no better way of letting off some steam by hanging out with some amazing and incredible dogs!
Working with dogs a joy but people are disguisting
Dog Handler (Former Employee) – New York, NY – December 29, 2014
Its not a decent/fair environment. Management is sloopy. They don't train or prepare you. Its every man for themselves! I worked at a poor location (TriBeca). I can't talk bout the other locations but my experience was a nightmare
Client Care Specialist (Former Employee) – New York, NY – March 17, 2013
At Biscuits and Bath a typical day at work was full of unexpected expected experiences. Working in a very high volume call center I dealt with a wide range of client care needs. I served as a human switch board at times simply transferring calls to our various locations to helping clients deal with very complex reservations that ensured the overall care of their dog over an extended period of time. In addition, we maintained complex client and pet records, complex and multi-leveled billing records, pet medical records (working directly with veterinarians), making a minimum of 75 outbound sales calls while taking in over 100 inbound calls addressing a wide range of client requests. As a client care specialist I was required to focus both on client happiness and closing out the day with a minimum of $1000 in daily sales. Our client base consisted of wealthy clients that demanded the best quality of service not only for themselves but for their dogs. The management team didn't communicate internal minute changes to employees in the realm of scheduling and location coverage effectively causing a drop in morale and employee happiness. There is also a breakdown in communication between clients and client services in which services are not clearly identified causing a wide range of problems in both accounting and client expectations. The staff were overall happy and tried to keep morale as upbeat as possible while trying to meet the company minimum sales goals in order to meet the company's goal of a higher Net Promoter Score in exchange for a year end bonus. The hardest part of themore... job was finding the balance between client happiness and maintaining a high volume of sales. Time management is especially a challenge because as a client care specialist I had to provide support to both clients and location staff. Their was no separation between servicing the client with their needs and selling them a service. As a client care specialist I learned how important time management is and how to prioritize tasks throughout the day while always maintaining a professional and positive attitude. I enjoyed finding solutions to client issues and ending a call on a positive and constructive note. Seeing how my attention to detail resulted in not only a happy client but a happy and healthy dog made my day.less
generous compensation, great coworkers, nice uniform.
expensive healthcare, unstable work hours, unclear pto policies.