Biscuits & Bath Employee Reviews

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Great enviroment to work with dogs.
Night Shift Supervisor (Former Employee) –  Manhattan, NYJuly 1, 2016
It was great to work and get to see different types of dogs. They were friendly dogs, really adorable and lovable.....................................................
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If you love dogs and don't mind being paid very little then this job is for you!
Employee (Current Employee) –  New York, NYMarch 13, 2016
If you want to work with dogs and you don't have a lot of financial responsibilities then this is the job for you. Because it's hard to support a family on this pay. I've been bitten by dogs so many times I lost count. They don't really have protective gear to deal with aggressive dogs. Some of the locations are disgusting to work at. They transfer you without telling or asking you. Lazy workers get promoted while hardworking people get fed up and leave. If you do decide to work here my best advice is make it temporary or use it to gain experience with animals and move on to something better. And if you don't believe me work here and see for yourself. I've seen people walk out and never come back on their first day. The pay is not worth it I can't emphasize that enough.
Pros
You get to play with dogs that's the only pro
Cons
Most times no break and they still deduct from your hours, getting bit by dogs and no reports are made, poor management at certain locations, expect you to kill yourself for poor pay, have very aggressive dogs that shouldn't be in a daycare
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Great workplace with an amazing staff and even more amazing dogs!
Manager (Former Employee) –  New York, NYJuly 31, 2015
Fun and fast-paced environment working with a team that has the same passion- dogs! It can get hectic and stressful, but there's no better way of letting off some steam by hanging out with some amazing and incredible dogs!
Pros
Amazing management team
Cons
Small nips at the ankles
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a place where you can have a lot of fun
Manager (Former Employee) –  Bronx, NYMarch 26, 2015
biscuits and bath is a place where you can use skills and learn skill at the same time and grown with the company the job is a very tuff place must be ready to work
Pros
working witth dogs
Cons
pay
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Working with dogs a joy but people are disguisting
Dog Handler (Former Employee) –  New York, NYDecember 29, 2014
Its not a decent/fair environment. Management is sloopy. They don't train or prepare you. Its every man for themselves! I worked at a poor location (TriBeca). I can't talk bout the other locations but my experience was a nightmare
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Overall Fun atmosphere with real life doggy fun
Client Care Specialist (Former Employee) –  New York, NYMarch 17, 2013
At Biscuits and Bath a typical day at work was full of unexpected expected experiences. Working in a very high volume call center I dealt with a wide range of client care needs. I served as a human switch board at times simply transferring calls to our various locations to helping clients deal with very complex reservations that ensured the overall care of their dog over an extended period of time. In addition, we maintained complex client and pet records, complex and multi-leveled billing records, pet medical records (working directly with veterinarians), making a minimum of 75 outbound sales calls while taking in over 100 inbound calls addressing a wide range of client requests. As a client care specialist I was required to focus both on client happiness and closing out the day with a minimum of $1000 in daily sales. Our client base consisted of wealthy clients that demanded the best quality of service not only for themselves but for their dogs. The management team didn't communicate internal minute changes to employees in the realm of scheduling and location coverage effectively causing a drop in morale and employee happiness. There is also a breakdown in communication between clients and client services in which services are not clearly identified causing a wide range of problems in both accounting and client expectations. The staff were overall happy and tried to keep morale as upbeat as possible while trying to meet the company minimum sales goals in order to meet the company's goal of a higher Net Promoter Score in exchange for a year end bonus. The hardest part of the  more... job was finding the balance between client happiness and maintaining a high volume of sales. Time management is especially a challenge because as a client care specialist I had to provide support to both clients and location staff. Their was no separation between servicing the client with their needs and selling them a service. As a client care specialist I learned how important time management is and how to prioritize tasks throughout the day while always maintaining a professional and positive attitude. I enjoyed finding solutions to client issues and ending a call on a positive and constructive note. Seeing how my attention to detail resulted in not only a happy client but a happy and healthy dog made my day.  less
Pros
generous compensation, great coworkers, nice uniform.
Cons
expensive healthcare, unstable work hours, unclear pto policies.
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whats better than working with dogs?
Dog Handler (Former Employee) –  New York, NYNovember 3, 2012
you barely interact with people. work is basically playing with dogs all day, well you do have to pick up behind them. enjoyable job, time flies.
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Overall rating

2.9
Based on 8 reviews
5 stars
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1 star

Ratings by category

Work/Life Balance
3.1
Compensation/Benefits
2.6
Job Security/Advancement
2.7
Management
2.6
Culture
3.3

Biscuits & Bath Reviews by Location