Pros: decent pay & benefits, very hands-off management style
Cons: extreme workload, unrealistic expectations from management, job security
As a National Accounts PM, I was in charge of national rollout contracts for Black Box customers.
During the contract, I was responsible for every facet of company performance, including sourcing and providing labor, providing day-of-installation technical support, attending all job related conference calls, processing subcontractor invoices and work – more... orders, ordering materials and getting them sent out to locations, monitoring labor and job costs, the list goes on. My typical day would start as early as 8:00am, and could last well into the following morning, sometimes as late as 2:00am.
I learned how to manage time very quickly, as I had no help to speak of and was responsible for everything down to the smallest detail.
Management was mostly hands-off, so long as there were no issues with contract performance. During the few issues I did have, management was mostly helpful in executing fixes. There was at times, however, a very threatening aura from management regarding issues that I would sometimes consider beyond my control.
My co-workers were just as overworked as I was. Everyone there was juggling far too much, so acquiring help was usually at the expense of someone else's time.
The hardest part of my job was the workload itself. Some weeks I put in 60+ hours, and that was just barely keeping up. Also difficult was the phasing out of company technicians, and conversion to 100% subcontractors. It made it very difficult to assure quality to the customer, and maintain control over the labor portion of the project.
The most enjoyable aspect was the freedom I had over my time and work schedule. Being that I put in at least 50, usually 60 hours a week, I pretty much came and went as I pleased, provided my project responsibilities were safely handled for the time being. – less