Technician (Former Employee) – United States – November 12, 2016
I worked here for many years, I did advance in the field but capped out there. Not going to advance unless you're family or have the right last name. Management was unprofessional towards field techs. Most techs weren't given the opportunity to advance period. EMPTY PROMISES from the beginning.
Lead Technician (Former Employee) – Cincinnati, OH – September 27, 2016
A typical day for me was installing telephone and computer cabling and equipment. I enjoyed working with all of the people that i worked with from co workers to management to customers. the hardest part of the job for me was being put in charge on my fist job due to this was the company that i had my start in this business. the most enjoyable part for me was working in various places meeting new people and getting the respect from my co workers or my work ethics.
Black Box stock down almost 10% today. This is a trend that will not stop until upper management gets slashed. It will be difficult for the new CEO to see thru the smoke but sales will continue to decline with this leadership in place. You are nothing but a pencil, desk, or nameless employee to this group. From a sales perspective new job seekers should run from this company because you will be lied to, will not get any useful training and be grilled every week on production but offer no help. Also get ready for sales force. It is a great tool but the executives at BB think it can sell. It can't. It is a tool for the BB managers to track their lack of sales. For the shareholders were you told "we have taken action on the mid-enterprise group"? What they mean to say is they fired some of the most talented sales people in the industry, highest producers in the company, but were able to report they took action. Their action is showing in the stock price. Run investors Run.
Cable tech (Former Employee) – Chandler, AZ – March 8, 2016
Did work for Black Box as a temp for 10 months at the 2 Intel facilities in Chandler Az. Management is just an unprofessional group of people. Temps rate way below any professional courtesy. PMs are all females with no field experience in the cable industry and run the day to day operations. Family members are hired and never get layed off or fired. I had requested meetings with management several times to discuss some field issues and never got a response back. This whole unprofessional group needs to be disbanded as they are a detriment to the company. If only Intel knew what was going on? That's my next step to notify Intel IT Dept and discuss with them exactly what goes on here. Glad I'm out!
Accounting (Former Employee) – Murfreesboro, TN – February 26, 2016
This company has no regard or respect for their employees, low pay, even lower raises, executives are compensated well.....but not the workers. Terrible HR dept, in my years there they had 2 harassment lawsuits, and another possible one coming down the pike. They did not care about people's hygiene, work ethic or anything.
Started out as inventory assistant and was loving that work. When the company I worked for was bought by Black Box, they trained and moved me to a new position that integrated what I had learned before and layered that with a whole new Customer Service position. Love Black Box.
Dispatch (Former Employee) – Idaho Falls – July 13, 2015
Loved my job for the first year. Begged for more training and always got denied. Slammed with work, couldn't get help that didn't complain they had to. Minus a few co-workers that got me through the day, there was continuous back biteing and set ups for failures. I was working up to 12 hour days sometimes no lunch because I was so behind rarely took a break ever in my time there but got in trouble for being 5 minutes late and everything else because I was physically and mentally exhausted. I got in trouble when I didn't tell them I had to break for the bathroom because they were put out to answer a phone call. On site co-workers got away with murder, the veterans did get several trainings, which will be good for the company because they'll be retiring in the next few years. I am a single mom and I did very well and excelled at my job, my customers loved me all to get let go! No room for advancement or opportunity or training, 2.5 years of my life and one .38 raise in addition to my underpay especially for what my family had to deal with by the time I got home!!! MOST AWFUL EXPERIENCE OF MY LIFE!!! I'm much happier away from Alcatraz and so is my family!!!
Technical Support (Former Employee) – Remote – June 28, 2015
Did daily Remote Tech Support on Avaya equipment throughout th US. Assisted on site techs. Monitored and cleared alarms and dispatched techs to site if needed. Was a temp 6 month job until Black Box could get their facility operational in Houston.
It is a good company but poor on employee retention
NOC - Support - Black Box Network Services (Former Employee) – Nashville, TN – June 20, 2015
Black Box is a good company that covers most all of the communication disciplines. Voice / Data / Video. If you are able to stay with the company for some time it is mostly a pleasant work environment (or at least the Nashville office was). When negotiating for a position with the company though it is important to get your money on the front end because raises are a rare occurrence. While management is fairly easy to get along with (again - at the Nashville office) there is little in the way of loyalty to the employee. In my time at "The Box" I saw employees that had been there for 30 + years laid off when a short slow down occurred only to be replaced when things picked back up with less knowledgeable and probably less paid individuals. They are a business though so businesses are in business to make money not friends. As long as your okay with less than steady job security then they are a good choice, The severance packages are pretty fair, but I would not pull up stakes and relocate. There just isn't enough job security. I survived to layoff sweeps in my seven years there and was finally swept out on the third round.
Flexiable working hours but lack of advancement opportunity
A/R (Current Employee) – Nashville, TN – April 15, 2015
I work in billing department. learned invoicing in Great Plains- accounting software. I get along great with co-workers. I have made many friends. We work together well as a team. The most enjoyable part of the job is that I know my job well and it is not stressful. The hardest part of the job is that not having enough challenge. I feel that I have more to offer to the company with my skill set.