Customer Support (Current Employee) – Indianapolis, IN – April 9, 2014
Amazed at how Blackbaud not only says they care for their employees but actually shows it!! I have worked for large and small companies and this one gets it. I felt like a valuable member of the team before day 1. The hiring process was difficult yes but everyone kept you updated and made me feel valued during the process. After day 1 all doubt was eliminated I left a company after 7 years and do not regret it one bit!! I am lucky to work here and realize that every day I wake up to go to work which I now enjoy again.
great atmosphere for employees, great team oriented culture
insurance benefits not quite as quality as former large company i worked for very minor to me.
As a Luminate Online project manager, I was dismayed that we sold customers services we could not actually provide. Management seemed to be ok with collecting for 140 hours a month, then only delivering 120. On the flipside, when demanding customers forced project teams to bring 160 for only 140 reserved, project managers who pushed back on customer, got zero support from upper level management
Blackbaud is an example of everything that is wrong in the tech industry, where "services" try to become a profit center and project managers are sacrificed by upper management, unwilling to stand behind them OR make decisions to change policies.
Technical Support Engineer I (Current Employee) – Charleston, SC – September 21, 2015
My team assists internal analysts with client issues. We build and maintain virtual testing machines that analysts will use to troubleshoot critical issues with company software. We will server as a tier 2 point of contact for case resolution. We primarily work everyday with Windows administrators to make sure our database software is working properly. We troubleshoot SQL related issues that clients may have on a daily basis.
Production Operator (Current Employee) – Austin, TX – May 27, 2016
I generally like working at Blackbaud. The people in other departments seem to like it a lot more than I do though.
I'm in Operations, and we're definitely expected to never stop working. Things like work-life balance, and quality of life improvements are mentioned, but don't seem to be priorities. The only thing we seem to accomplish is to stamp out a fire long enough to get it down to coals; then its off to the next, larger fire.
That said, I really like the people I work with. It will be a shame when I leave to not work with them anymore.
Product (Current Employee) – Austin, TX – July 16, 2015
Fun place too work and lots of great people but the products are old, unstable, and use very old technology. Company has spent a lot of money to acquire other companies but does very little to integrate them. Compensation is based on the job market in Charleston, which is typically lower than most other tech cities.
Good PTO benefits and flexible work schedule. Lots of great people
health insurance., Dental insurance, Management out of touch., VERY hierarchical management style
Blackbaud is such a great company for which to work. I've never felt so fulfilled by the work I was/am doing or so motivated to go to work. I look forward to connecting with both my co-workers and clients each day.
Customer Support Analyst (Current Employee) – Charleston, SC – June 25, 2012
Blackbaud on the whole seems like a wonderful place to work and the people are friendly and the atmosphere is pleasant but the actual work is a bit mind numbing depending on the position.
A typical day of work starts with me reviewing my cases and which takes about 15 minutes. I send the emails that need to be sent and record any messages that I've received. The next 7.5 hours are spent between waiting for a phone call (avg 1-2 per day) or "researching" issues (not waiting for a phone call). I'm a company first guy so looking at Facebook or surfing the web are usually things that I do during breaks but at Blackbaud I find myself searching for something to do.
I do know of other individuals who are working in challenging positions that keep them busy throughout the day and I hear that they love the opportunity with Blackbaud.
Education Sales Consultant (Former Employee) – South Carolina – April 2, 2015
If you are a Blackbaud customer: beware of what you are getting from their "training" department--especially since you have to pay for it. New trainers are given sub-par training themselves & are ill-equipped to teach classes, but they are sent on assignments anyway. Tons of travel; terrible work/life balance. I actually attended classes where the students had to train the trainer...so embarrassing. The managers are condescending & need a lot of training in leading & motivating staff members.
Nice location if you are in South Carolina
Terrible work/life balance. Very poor employee training; especially for the trainers.
They really care about the employee. They have a kitchen with free snacks and coffee all day. They are flexible when it comes to working from home depending on your job title. They are really trying to have all departments become more familiar with each other to better collaborate.
Always have free snacks, sometimes catered lunches
workload and client satisfaction can interfere with work/life balance
As a consultant, you spend a lot of time on the road and serving customers, but there is a group of consultants that are there for you to bounce ideas off of, ask for suggestions for restaurants/things to do in different cities, or even meet you out if you're in or close to their town. With many people working remote, it's not too uncommon to find someone living in a city you are in for work.
The clients are non profits, but this doesn't mean they're all amazing. Some clients are incredibly awesome. Some clients are incredibly difficult. It's just the nature of consulting.
The pay isn't the highest, but you aren't expected to make the job your life, either. Time outside of working hours is highly respected. Weekends (with the exception of travel time) aren't two extra work days. Personal achievements outside of work are celebrated at work. The culture feels like a family, even if most of your coworkers are remote.