Blackbaud is a wonderful company with a staff of very dedicated and passionate people. Everyone who works there understands that they serve their client base and working with non-profits is at the heart of everything they do.
Blackbaud is one of the best place to work in Charleston
Master Data Specialist (Current Employee), Charleston, SC – September 28, 2015
For six year in a row, the South Carolina Chamber of Commerce, SC Biz News, and Best Companies Group have named Blackbaud as one of the top 24 Best Places to Work in South Carolina in the large employer category!
Technical Support Engineer I (Current Employee), Charleston, SC – September 21, 2015
Pros: Teamwork, positive culture
Cons: Lack of compensation
My team assists internal analysts with client issues. We build and maintain virtual testing machines that analysts will use to troubleshoot critical issues with company software. We will server as a tier – more... 2 point of contact for case resolution. We primarily work everyday with Windows administrators to make sure our database software is working properly. We troubleshoot SQL related issues that clients may have on a daily basis. – less
Product (Current Employee), Austin, TX – July 16, 2015
Pros: Good PTO benefits and flexible work schedule. Lots of great people
Cons: health insurance., Dental insurance, Management out of touch., VERY hierarchical management style
Fun place too work and lots of great people but the products are old, unstable, and use very old technology. Company has spent a lot of money to acquire other companies but does very little to integrate them. Compensation is based on the job market in Charleston, which is typically lower than most other tech cities.
Implementation Consultant (Former Employee), Austin, TX – May 7, 2015
As a consultant, you spend a lot of time on the road and serving customers, but there is a group of consultants that are there for you to bounce ideas off of, ask for suggestions for restaurants/things – more... to do in different cities, or even meet you out if you're in or close to their town. With many people working remote, it's not too uncommon to find someone living in a city you are in for work.
The clients are non profits, but this doesn't mean they're all amazing. Some clients are incredibly awesome. Some clients are incredibly difficult. It's just the nature of consulting.
The pay isn't the highest, but you aren't expected to make the job your life, either. Time outside of working hours is highly respected. Weekends (with the exception of travel time) aren't two extra work days. Personal achievements outside of work are celebrated at work. The culture feels like a family, even if most of your coworkers are remote. – less
Pros: Always have free snacks, sometimes catered lunches
Cons: workload and client satisfaction can interfere with work/life balance
They really care about the employee. They have a kitchen with free snacks and coffee all day. They are flexible when it comes to working from home depending on your job title. They are really trying to have all departments become more familiar with each other to better collaborate.
Blackbaud has a really laid back culture. The work is challenging and the room to grow into management positions is very competitive. Management is always willing to work with you and is very supportive in helping to maintain and surpass your goals.
Education Sales Consultant (Former Employee), South Carolina – April 2, 2015
Pros: Nice location if you are in South Carolina
Cons: Terrible work/life balance. Very poor employee training; especially for the trainers.
If you are a Blackbaud customer: beware of what you are getting from their "training" department--especially since you have to pay for it. New trainers are given sub-par training themselves & are ill-equipped – more... to teach classes, but they are sent on assignments anyway. Tons of travel; terrible work/life balance. I actually attended classes where the students had to train the trainer...so embarrassing. The managers are condescending & need a lot of training in leading & motivating staff members. – less
Fun workplace, great facilities, lively environment
Enterprise Support Specialist-Internet Solutions (Former Employee), Charleston, SC – March 23, 2015
Pros: great facilities, great cafeteria/food court, fun activities
Cons: inflexible schedules, rotating schedules, slow career progression
This was a good company that valued its employees. Lots of fun activities and positive interactions. It is a great place to start your career out of college. If your are an experienced professional, there may be some difficulties adjusting to the culture.
Great place to work while supporting nonprofits in pursuit to manage donors more effectively.
Client Success Manager (Current Employee), Indianapolis, IN – September 19, 2014
Pros: relaxed environment, supportive co-workers and flexible schedule.
Cons: aggressive workload - every day is busy.
Manage and serve as the main contact for more than 1,300 existing nonprofit clients with an online eTapestry donor database with a focus on customer satisfaction and retention.
Identify and recommend – more... best use of client’s database through custom, strategic-based meetings and develop and deliver a webinar series providing customers with the platform to be successful with the database.
Identify and provide solutions for at-risk customers and address escalated customer issues with appropriate resources. – less
Software Developer (Former Employee), Charleston, SC – June 10, 2014
Pros: cool looking building
Cons: sweat-shop environment
Blackbaud was a sweat-shop when I worked there. Admittedly this was many years ago, so things may have changed since then. Programmers were expected to work long hours, given heavy quotas to fill, and sharply criticized for not meeting them.
Cons: upper management not understanding the actual work that is being done
A great place with a lot of great networking opportunities. Upper management is not up to speed on what we deal with on a day to day basis therefore they don't support the work effort we are trying to accomplish. More concerned about meeting KPI's than about meeting the needs of the customers.
Customer Support (Current Employee), Indianapolis, IN – April 9, 2014
Pros: great atmosphere for employees, great team oriented culture
Cons: insurance benefits not quite as quality as former large company i worked for very minor to me.
Amazed at how Blackbaud not only says they care for their employees but actually shows it!! I have worked for large and small companies and this one gets it. I felt like a valuable member of the team before – more... day 1. The hiring process was difficult yes but everyone kept you updated and made me feel valued during the process. After day 1 all doubt was eliminated I left a company after 7 years and do not regret it one bit!! I am lucky to work here and realize that every day I wake up to go to work which I now enjoy again. – less
Initially good experience, bought/sold/merged too many times
Production Analyst (Former Employee), Cambridge, MA – February 24, 2014
I think Blackbaud's an overall good company. Hardest part of my job was trying to get the knowledge I needed, while still getting my work done. Good people, poor as managers, poor traning. By the time – more... I left, I was totally overwhelmed with keeping my head above water, and I am not an unintelligent person. They were heading toward a 'KPI' (key performance indicator) based incentive system, and the last few months I was there were totally immersed in quantification of levels of talent, effort, going above & beyond to reach $ incentives. When I first asked my manager, he couldn't tell me what a KPI was.. it was weird. I know that's where a lot of companies are headed, but I think it got everyone way way offtrack regarding being human to each other. – less
Wonderful work environment, but difficult position
Customer Support Analyst (Former Employee), Greenfield, IN – November 18, 2013
Pros: insurance, sick days, vacation days, fun events, fabulous coworkers, great support system
Cons: high-stress, sometimes difficult clients, longer hours than realized
I was a Customer Support Analyst. Blackbaud was (and still is) a company I was/am proud to have been a part of. Blackbaud does wonderful things for the Nonprofit world. The coworkers I had were the best – more... I've ever had the pleasure to work with, and I highly doubt I will ever work somewhere with such an amazing group of people. It's a truly rare thing to find such an amazing team with a wonderful sense of camaraderie and support. They do a lot of fun, team-building things in the office to keep things fun, and I loved the laid-back, friendly attitude everyone had.
That said, I found the position was not a good fit for me. It's a pretty high-stress job, and the pay wasn't really enough to compensate for me. I found answering the phone to be really stressful, and while I already had a lot of customer service experience, I wasn't prepared for how much more difficult clients could be over the phone. I gave 3/5 stars for Job Security/Advancement because, while I felt pretty secure in my job, I realized the potential for advancement was VERY slim, especially if I was unwilling to move to SC. I gave 4/5 stars for Job Work/Life Balance because I found it to end up being more time-consuming than I thought... Frequently, your calls run far past your scheduled times, and so you end up not being able to leave on time at the end of the day. It made it very difficult for me to schedule any plans on weekday evenings, for fear that a call would run long and I wouldn't be able to make it.
Over all, they're the best group of people you could ever hope to work for, but the position was too much for me. – less