A great place with a lot of great networking opportunities. Upper management is not up to speed on what we deal with on a day to day basis therefore they don't support the work effort we are trying to accomplish. More concerned about meeting KPI's than about meeting the needs of the customers.
Working from home
Upper management not understanding the actual work that is being done
Develops CRM Software to help non-profits achieve their mission
Sr. Software QA Analyst (Former Employee) – Cambridge, MA – October 31, 2016
Blackbaud is a company that is dedicated to helping non-profits achieve their mission by providing solutions that will keep track of how funds are raised and the relationship the non-profits have with their constituents.
The company is based out of Charleston, SC, and has grown from a small company, to a large one which has become the leading provider of CRM Software for the non-profit sector.
As a Luminate Online project manager, I was dismayed that we sold customers services we could not actually provide. Management seemed to be ok with collecting for 140 hours a month, then only delivering 120. On the flipside, when demanding customers forced project teams to bring 160 for only 140 reserved, project managers who pushed back on customer, got zero support from upper level management
Blackbaud is an example of everything that is wrong in the tech industry, where "services" try to become a profit center and project managers are sacrificed by upper management, unwilling to stand behind them OR make decisions to change policies.
Blackbaud is such a great company for which to work. I've never felt so fulfilled by the work I was/am doing or so motivated to go to work. I look forward to connecting with both my co-workers and clients each day.
Production Operator (Current Employee) – Austin, TX – May 27, 2016
I generally like working at Blackbaud. The people in other departments seem to like it a lot more than I do though.
I'm in Operations, and we're definitely expected to never stop working. Things like work-life balance, and quality of life improvements are mentioned, but don't seem to be priorities. The only thing we seem to accomplish is to stamp out a fire long enough to get it down to coals; then its off to the next, larger fire.
That said, I really like the people I work with. It will be a shame when I leave to not work with them anymore.
Blackbaud is one of the best place to work in Charleston
Master Data Specialist (Current Employee) – Charleston, SC – September 28, 2015
For six year in a row, the South Carolina Chamber of Commerce, SC Biz News, and Best Companies Group have named Blackbaud as one of the top 24 Best Places to Work in South Carolina in the large employer category!
Technical Support Engineer I (Current Employee) – Charleston, SC – September 21, 2015
My team assists internal analysts with client issues. We build and maintain virtual testing machines that analysts will use to troubleshoot critical issues with company software. We will server as a tier 2 point of contact for case resolution. We primarily work everyday with Windows administrators to make sure our database software is working properly. We troubleshoot SQL related issues that clients may have on a daily basis.
Product (Current Employee) – Austin, TX – July 16, 2015
Fun place too work and lots of great people but the products are old, unstable, and use very old technology. Company has spent a lot of money to acquire other companies but does very little to integrate them. Compensation is based on the job market in Charleston, which is typically lower than most other tech cities.
Good PTO benefits and flexible work schedule. Lots of great people
health insurance., Dental insurance, Management out of touch., VERY hierarchical management style