Pros: free lunches, good benefits, great management, rewarding
Cons: short breaks, sometimes short lunches, work on some holidays
I worked in customer/technical support but there are other departments like Financial Aid and ESL, etc which I know little of.
This place truly is great, as far as my department. I hear the other departments are pretty great, too. A typical day at work is coming in about 10 min. early to load your computer, your systems, etc. If its busy, you may go – more... 'available' for your shift and get a call right away. If its slow, you might chill anywhere between 5-15 minutes in between calls. If its really slow you might only have a handful of calls a day (thats usually weekends though). Usually its fast, or steady at the beginning of the week, and slow near the end (Thursday, Friday). Sometimes, if it is too fast, your regular hour lunches will become thirty minute lunches. You will hear a bout rude customers, but for the most part rude customers don't happen, and when they do happen, they're usually not really frustrating, mostly just annoying. In tech support, you wont really get angry customers, because they're see you as more knowledgeable. In customer support, you'll get angry customers because... its customer support. People are annoyed with something already, or just want a quick answer (but you have to go through the motions of 'verifying' them first) or the person calling isnt even on the account (maybe a grandparent or uncle or younger child) but demands you answer their question. Go for tech support. They paid-train you, even if you think you cant do it, you can just go back to customer support, you've got nothing to lose. Besides, its far more helpful/useful for the company as a whole. You'll still get CS calls but they'll be less frequent because they'll be mixed in with tech calls. There is quite a lot of documentation, so excellent typing is not required, but is beneficial - for you, the customer, and the company. Most people type at about 40 wpm, so anything faster than that is pretty good.
Management doesn't bother you unless you're doing badly at your job (not sounding professional, being late, giving callers wrong information, etc), and even then, they don't really hassle you they're just trying to improve the way you are on calls. At first you may take a little too long on calls, but after that, calls should typically be 8 minutes if you're just customer support or 30 minutes if you're tech support. Although sometimes tech support calls could take up to an hour. They will train you for this, so even if you're not computer savy, you can be in tech. The job is really is. The hardest part of the job is the rules. They are strict about language because customers can hear it in the background even if you're not on a call. They're strict about times, since everything is done electronically. There isnt much room for cheating the system, because everything you do is tracked on the computer. However if you are a late person, their system will teach you to be on time more because you can keep a record of when you were late, you will know how and where to improve. Same with your calls, as they are graded and critiqued and you can review these grades. If youre even remotely smart, and even remotely responsible, you will succeed at this job. Depending on your department, this job can range from super easy to a little hard.
The job doesn't really care about non-violent crimes.... so no, they dont care about possession/drug related crimes. Just don't bring it to work, don't talk about it at work, and don't do it at work. The HR department is awesome. They really care about you - No, really. They ACTUALLY do their job. The benefits are pretty amazing, and even gay friendly - some (or all, I can't remember correctly) of the benefits can apply to same sex domestic partners. If you're seasonal you wont get anything but if you're selected for a regular worker, the benefits are pretty good, more so for people with children than people who are single - but still good! As far as work vs. reward, this job is very fair. If anything, its unfair but in YOUR favor!
This job is very rewarding because there's a lot of opportunity to move up, improve, take on more responsibility and get a raise. There's a certain amount of criteria, and if you do well in that criteria (in your grades for your calls, your times/attendance, etc) over a period of 3 months, you get a raise. So every 3 months if you do well, you could get a raise of 1.00. And the job starts off at $9! Blackboard/K12 knows how to do it. They reward their workers well, and therefore their workers do well and you'll almost never really see a lazy worker at blackboard... for long. That doesn't mean the job isn't easy, because it is. You have to be at jerk level lazy, jerk level rude, or Homer Simpson level dumb to not do well.
Their dress code is business casual, but they have been leaning more towards casual lately. They allow piercings and tattoos, but not so much on unnatural hair. They'll allow it on parts of your hair (streaks, tips, etc) just not on all of your hair. So that's still pretty good for the alt people out their. You may not have your whole head pastel pink, but you can at least do the tips, or some streaks, or just a section of your hair. Just use common sense. Don't have every strand of hair green except for ONE.... obviously. Its a small price to pay for this awesome job.
In conclusion, I high recommend this job to almost anyone (not just "techy" people, because like I said, they have other departments). This job is really for anyone. There's a lot of young people because its a good job for young people - high pay, for not that many hours, and leniency on dress code, etc. We do have older people in the department, but I"m assuming their spouse works as well. Its still pretty good money just for 1 person. I LOVE this job. The *only* reason I'm leaving is because I'm moving. Now that I know what a good job is, I know what to look for at my next job. – less