Student service helpdesk (Former Employee) – Greenville, SC – May 16, 2016
Blackboard provided me with a lot of experience in customer service. It helped me have a better understanding of how to solve a person's issues without the person actually being present. Also my co-workers were very friendly and easy going.
Adviser (Current Employee) – Somerset, KY – May 16, 2016
this is a good company, good principles and a decent mission. Noble to say the least. I feel that the environment is good for learning and that the company is doing a decent job or trying to assist learners.
Customer Service Representative (Former Employee) – Somerset, KY – May 4, 2016
No respect for their employees. They will fire most of their employees just before their full time goes active. Very strict attendence, doesnt matter if you have an emergency or a doctors appointment, or a note.
Customer Care and Technical Support Agent (Former Employee) – Killeen, TX – April 24, 2016
I really enjoyed my time at Blackboard and would gladly go back to them at anytime. While it can be stressful to answer calls during rush periods, your co-workers and supervisors usually made you feel like it was going to be okay.
It's a typical call center experience without the real stress of worrying about collections or money.
The department I worked for was interesting and the training was something that could be used outside of the job as well as part of the job.
fun co-workers, paid training, a welcoming environment, excellent floor supervisors, paid holidays
back-to-back calls can be stressful, changing departments can be disorientating
Customer Service Representative (Former Employee) – Killeen, TX – April 15, 2016
Typical work day was answering phones and chats for different clients, I assisted them as needed. I learned a lot about technical issues and different computer systems. Coworkers were a blast to work with, never a dull day with them.
Customer Success Advocate (Current Employee) – Washington, DC – April 8, 2016
I had a great manager at the company. A real advocate for our team. C Level management and product delivery is poor. They are playing catch up with a cloud based solution so it made it difficult to manage growing customer expectations in the market.
Remote, Travel and Benfits
Poor product delivery, C Level Management is misguided. Company for Sale
Bilingual Financial Aid Rep/Tevh Support (Former Employee) – Killeen, TX – April 3, 2016
Come in to work clock in then I get to my station begin to make money. I learned life is not fair sometimes your ability will get overlooked and you just have to keep pushing. I am a friendly employee I get along well with everyone. The hardest part of the job would be turning a irate customer into a sale.
Customer Service Representative (Former Employee) – Somerset, KY – March 3, 2016
I liked Blackboard most for 2 reasons.
First, my co-workers were very intellectual and computer savvy, in short we were all nerdy so everyone fit in.
Second, i enjoyed being able to help the callers. Having attended online classes before, i understood the caller's stress and anxiety and i was glad to be able to help them with issues that had caused me problems before.