Blackboard Inc. Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Atsmophere
Customer Service Representative (Current Employee) –  Greenville, SCJanuary 14, 2018
No advancement, no pay increase, no vacation time, no holiday pay, no sick time. Management and Directors are the biggest problem at this call center.
Pros
Hour lunch
Cons
Pay checks are late often, management is terrible, pay is terrible
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Innovative and customer centric
Program Manager, Financial Services (Former Employee) –  RemoteJanuary 13, 2018
I loved working for Blackboard. I had to leave due to medical reasons. The company was always utilizing new technology, collaborating, and focusing on how to make their products better. The only complaint was that we needed more people. We grew so fast that we didn't have enough staff to keep up, so the workload became a little intense at the end.
Pros
Excellent work/life balance. Forward thinking company culture. Excellent pay.
Cons
Understaffed, long ramp-up period for new hires in my division.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and great work environment
Customer Service (Former Employee) –  Somerset, KYJanuary 10, 2018
When I was at Blackboard it didn’t feel as though I were working. The supervisors are fantastic at explaining how you can improve or making sure you know you’re doing a good job. The work environment itself is great, the work itself is quick-paced but easily done once there is a general understanding.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very bad
Student Advisor (Former Employee) –  Killeen, TXJanuary 7, 2018
Not permanent after the school that was on the campaign decided to go with another vendor so we list our jobs and Blackboard-Inc decided not to keep us on
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Only if you are desperate!!!
Customer Service Associate (Former Employee) –  KentuckyJanuary 6, 2018
Starting with the hiring process: It is manipulative and extremely misleading. You apply for one job on the website that says they are still hiring, however, when you get a call they tell you they have two positions you would be good for. You go for your interview and your told they already filled the other position that you are interested in, but they have a seasonal position that you'd be really good for. They tell you you'll be working for 6 months and then you have a really good chance of getting on full-time with benefits. THIS is a LIE!!!! Once you get through training for about a week and a half, you realize that there are far too many people for them to keep even half of them. Talking to your co-workers you realize that they were given the same song and dance as you.
Slowly they start getting rid of people for one reason or another. If you don't take a lot of overtime and agree to trade shifts with those who need off, forget about working the entire season.
If you need off and tell them well advance, you still will not get off. They will tell you it is fine and no problem, but again, it is a LIE!! They will make up some excuse about the call volume being up, and they don't have enough people working, which again, is a LIE!
However, if you become a favorite of a supervisor, then none of this applies to you.
If you are looking for some quick money, it pays decent for the 3 months to 4 months of your employment.
If you are looking for a long lasting employment opportunity,with benefits, and a great work environment, this is most certainly not the place for you.
Pros
One positive thing I can say is there is a diverse group of individuals that work for this company
Cons
Favoritism, Lousy to no benefits, misleading, poor management, not flexible, no advancement
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Blackboard
Customer Service Represenative (Current Employee) –  Somerset, KYDecember 17, 2017
Literally one of the most miserable jobs I have ever had. Unfair changes made with no consideration for the employees. Would not recommend for anyone.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great people to work with.
Senior Software Engineer (Current Employee) –  Washington, DCDecember 12, 2017
I worked some smart people and enjoyed my time at the company. The work was challenging and we were always looking to implement new technologies and ways to work smarter and not harder
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very Unprofessional Work Environment, Job Seekers Beware
Operations Center Advisor (Former Employee) –  Greenville, SCDecember 8, 2017
This is a very poor company to work for. You can save yourself the headache and look elsewhere for employment because this company is nothing more than a waste of time and effort. You will be paid no more than $11, which is beer money for college kids and not worth the time for actual working adults who have bills to pay. Management is a joke. You will quickly find out that work is just delegated to someone in a lower position.
If you can make it past their weak training program and once you make it out on the floor you will realize that the reason why the pay is so low and turn over rate is so high is due to the work culture (unprofessional and micromanaged). You will receive zero support from anyone other than your peers sitting next to you and the information they provide may not even be accurate. The reason for this is because no one really cares about your success within the company. You are no more than a seat that needs to be filled for the season.
Pros
Hour Lunch
Cons
Pay, Management, company as a whole
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
great place to gain experience
Customer Service Representative (Former Employee) –  Somerset, KYDecember 5, 2017
this is a great job to have, but it is contract. they make you full time as long as you are in the top percentage of the company. it can get busy sometimes.
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Easy Job
Assist customers (Former Employee) –  Killeen, TXDecember 5, 2017
The job was pretty easy and coworkers and management were okay only issue I had was the pay rate 9.00/hr and 2 weeks after I left 2 a hire paying job they raised it to 11.00/hr
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Company had issues
Customer Adviser (Former Employee) –  Greenville, SCNovember 27, 2017
Working here was like working in another country. Things you think are a given were NOT here. Example: things like respect, reasonable work conditions, and common courtesy. Things were stolen from my desk more than once, things borrowed without asking and not returned in a timely manner. Management was relaxed and showed no real authority to stop these things from continuing. Expressing any company issues with upper management was a complete waste of time. They don't try to keep employees happy and have said several times, "we just want to fill the seats". The contests they held were a joke. They didn't explain all the rules upfront. When teams tied at the same game, they would make up something to pick the winner.
Pros
Beautiful location downtown
Cons
No permission to go to restroom outside of breaks
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It's decent for the area
Level II Technician (Current Employee) –  Killeen, TXNovember 24, 2017
For the Killeen area, it is a decent job. However, you can find much better pay if you put in some effort. For someone looking for an entry level IT position, it's great. But it is just a stepping stone. The pay is much too low and there's not much room for advancement.
Pros
Stocked lunch room, fun environment
Cons
Low pay, bad benefits
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast Paced - Success Driven
Regional Sales Manager (Former Employee) –  Washington, DCNovember 16, 2017
Great work environment with highly driven professionals
Has changed substantially since I was there
Great technology and mission driven to impact education and society
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Relaxed and mature environment
Enrollment Coach (Former Employee) –  Greenville, SCNovember 15, 2017
Great place to work. management was fair. I enjoyed assisting the students, and the internal customers were a joy to work with also. I would recommend this employer
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
High Turn Over Rate
Seasonal Advisor (Former Employee) –  Killeen, TXNovember 3, 2017
Everyone quits here. It's an ok job for someone with low standards, but for those seeking to progress keep looking. Management also was bad. No one ever knew anything and schedules would fluctuate mid day.
Pros
Overtime Opportunities
Cons
Bad managment
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Hardest Part of the Job
Customer Service Associate (Former Employee) –  Killeen, TXOctober 30, 2017
Hardest part of the job is remembering to talk while on the phone with the clients, moments of silence heavily frowned upon and will definately lower your call quality.
Pros
Flexible Hours and Friendly Staff
Cons
None
Was this review helpful?Yes 3NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not stable
Assistant Quality Assurance Supervisor (Former Employee) –  Somerset, KYOctober 26, 2017
It's a call center job and not very stable. There is a high rate of turnover and drama. It is not a horrible place to work but it is definitely a different type of job.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice place to work
Sr. Service Now Developer/Admin (Current Employee) –  Washington, DCOctober 26, 2017
The people are great though, and the department I work in has hardworking, caring management and team members. You're given the freedom to learn as much as you want, however time to do that is in short supply given the amount of work to be done.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A good starting point.
Call Center Representative (Former Employee) –  Somerset, KYOctober 26, 2017
Blackboard is a good start for a lot of people. They offer a lot of training for each specific job types. They are also very patient with employees who need extra training and are very supportive.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Management is bias to people they befriend or have known that become employess.
Student Services Technical Specialist (Former Employee) –  Killeen, TXOctober 24, 2017
Management makes it a point to be more interested in socializing with employees they are close to, and also helping them get different jobs within company than actually helping employees who do the work needed for the clients. There is no actual balance as far as what's right and what's wrong when it comes to human resources or training. On more than one instance trainers have let the class socialize versus teaching curriculum, hence more the half the class failing out of training before hitting production floor. Upper management has to go to other employees for help in order to answer basic questions on campaigns and client needs.
Pros
Free lunches during rush.
Cons
Unreliable management.
Was this review helpful?YesNoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Blackboard Inc.. Our community is ready to answer.

Ask a Question

Overall rating

3.5
Based on 299 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.3
Job Security/Advancement
2.9
Management
3.1
Culture
3.4