Pros: laid back and great environment, culture, benefits, good perks for gamers
Cons: poor management, lack of opportunities and career advancement, low compensation, lack of an overview by the higher management, unqualified management
The company and upper management have good intentions and sadly trust the wrong individuals that recruit lower management. It is great to have a gaming community and so many dedicated employees but they have to realize that this is an organization that makes money and need responsible, qualified people working for them. Even and especially in the customer service field.
They have great benefits, health programs, fun events for employees every year funded by the company.
Low and Middle management are not experienced or qualified managers but people who have been gamers and worked there for years and have been promoted by how popular they are instead of having qualifications. Promotions are based on how much your senior/tm likes you and not about work performance, skills. Basically your popularity and butt kissing takes gets you a promotions. If you don't have that, you are targeted and suffer retaliation. Low paid dishonest people who are in senior positions are not professional at all, have poor grammar and the call center employees "steal" things. God forbid you forget your phone in the bathroom or your wallet somewhere. People come to work poorly dressed and have no manners.
The worst is how the reviews are done quarterly. The way you are evaluated for promotion is ridiculous and they do not seem to find the right people to get the metrics right. Worse when you are being evaluated under their instability and 'test runs" for metrics and cannot do anything about it.
Their evaluation is by the book and managers seem like robots that simply read papers to you. They have no idea – more... of who you are or what qualifications you have. – less