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67 reviews

Blizzard Entertainment Employee Reviews

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Productive and Customer-Centered Work Environment
Game Master (Customer Support) (Former Employee), Austin, TXJuly 23, 2015
I am very proud to have been part of the Customer Service department at Blizzard Entertainment. The company as a whole is committed to providing epic support to the customers, and also cares very deeply for it's employees.
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Great Place, Creative work atmosphere
My Blizzard Supervisor was Christopher Whittington (Former Employee), Austin, TXJuly 17, 2015
Pros: Fun atmosphere
Cons: temporary
This was a temp job, and it was great while it lasted. I wish I could go back to work here, but unfortunately they aren't hiring any permanent workers at this time, and I can't keep temp working for little to no pay.
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Fun place, always playing games
Customer Service/GM (Former Employee), Brooklyn, NYJuly 15, 2015
Typical day was basically coming in and maintaining servers. As long as the servers were working fine, each day was mainly just satisfying customers needs.
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Great Place to work
Customer Service, Technical support Game Master (Current Employee), Austin, TXMay 28, 2015
Pros: Very passionate people
Cons: Working late into the night/morning
I've worked for Blizzard now for almost 4 yrs. I have enjoyed my time with Blizzard, great people, great benefits and all around a great place to work
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Great Culture
QA Manager (Former Employee), Irvine, CaMay 6, 2015
Culture was great and they really take care of their employees. Compensation is a little on the low side. Fun atmosphere and great people to work with. Café is on site which is nice when busy and cant leave campus.
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Decent most of the time
Customer Service Supervisor (Former Employee), Austin, TXApril 30, 2015
Pros: Casual, Gaming, Nice Facilities
Cons: Constant 360's to policies/job duties, pay
Blizzard is a good place to work depending on your position. The work environment was very hip and exciting, its more corporate now as the company grew. The company also has issues with management and policies. The turn over on "policies" and job titles is about 6 months, meaning your job fundamentally changes every 6 months with little to no upper level change management. Supervisors and Managers regularly have to "calm the masses" from the huge upheavals.

Compensation is laughable, however the benefits were good.
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It's exactly what you'd expect
Data Center Management Intern (Former Employee), Irvine, CAApril 1, 2015
It's like living in a video game. Everyone you work with is extremely talented and one of the best in their field. You will always learn a lot. Play hard and work harder.
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Excellent Company
Account Administration Supervisor (Former Employee), Austin, TXMarch 31, 2015
Pros: Free sodas, gaming enviornment
Cons: none
The company provided team building and learning opportunities, working well with others, career advancement opportunities and promoted an work enviornment which promoted hapiness.
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Great for entry level
Customer Service (Former Employee), Austin, TXMarch 10, 2015
If you love games, this is the way to go. The benefits are awesome and if you like to talk to other games, this will be the best opportunity.
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Great company to work for, just poor management
Social Media Specialist (Former Employee), Los Angeles, CAJanuary 14, 2015
Pros: free video games, free breakfast monday's
Cons: poor management & job training, healthcare
Poor job training. Poor management. All the co-workers dislike the team lead. Job is fairly easy, just have to get to know products & services. The most enjoyable part of the job is working for a videogame company. Great culture.
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Fun, Friendly, Growing, and Adjusting
Account & Technical Services Senior (Supervisor) (Current Employee), Irvine, CADecember 17, 2014
Blizzard Entertainment has been a wild ride. Starting here in 2004 before World of Warcraft hit the market and seeing how the company reacted to how popular the game became has taught me a lot. Watching and helping to adjust to the demand and the issues that came about during the last 10 years has been highly educational.

I have nothing truly bad to say about Blizzard. Its just time for me to look for a new adventure.
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Fun with work
Tier 2 Advisor (Former Employee), Austin TxDecember 1, 2014
You always know that you're gonna have a good day at work just walking in. If you love video games and anything Blizzard, working here is amazing. They are so focused on customer satisfaction that you really learn how to do anything you can to help someone out. Co-workers are always looking for ways to help you out if need be.
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Great place to work if career is not important
Customer Service Representative (Current Employee), Austin, TXSeptember 28, 2014
Pros: laid back and great environment, culture, benefits, good perks for gamers
Cons: poor management, lack of opportunities and career advancement, low compensation, lack of an overview by the higher management, unqualified management
The company and upper management have good intentions and sadly trust the wrong individuals that recruit lower management. It is great to have a gaming community and so many dedicated employees but they have to realize that this is an organization that makes money and need responsible, qualified people working for them. Even and especially in the customer service field.
They have great benefits, health programs, fun events for employees every year funded by the company.

Low and Middle management are not experienced or qualified managers but people who have been gamers and worked there for years and have been promoted by how popular they are instead of having qualifications. Promotions are based on how much your senior/tm likes you and not about work performance, skills. Basically your popularity and butt kissing takes gets you a promotions. If you don't have that, you are targeted and suffer retaliation. Low paid dishonest people who are in senior positions are not professional at all, have poor grammar and the call center employees "steal" things. God forbid you forget your phone in the bathroom or your wallet somewhere. People come to work poorly dressed and have no manners.
The worst is how the reviews are done quarterly. The way you are evaluated for promotion is ridiculous and they do not seem to find the right people to get the metrics right. Worse when you are being evaluated under their instability and 'test runs" for metrics and cannot do anything about it.
Their evaluation is by the book and managers seem like robots that simply read papers to you. They have no idea of who you are or what qualifications you have.
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Epic company, Epic community
Associate Business Analyst (Current Employee), Austin, TXAugust 24, 2014
Pros: culture, great benefits, strong leadership
Cons: advancement, compensation
Blizzard Entertainment is a fantastic place to work, with a great company culture and atmosphere and some really wonderful people. Like every company it has its ups and downs, but the leadership has proven time and again that it is committed to making improvements and continuing to keep Blizzard on top both in terms of overall success and the satisfaction of its employees. Particularly in the Customer Service organization, however, compensation tends towards the lower end of comparable positions, and advancement opportunities are few and far between. If you are a professional looking to join an awesome gaming company, Blizzard is for you - if you are a customer service-oriented person that just wants a fun and entry level job, Blizzard is for you. If you are an aspiring professional looking to get into an entry level position, however, you may wish to seek credentials elsewhere prior to applying for a position with this gaming monolith.
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Thought it was going to be great, under up a bummer
Senior 3D Artist (Former Employee), Irvine, CAAugust 22, 2014
Pros: they do have an annual bonus, but this has been extreamly reduced in recent years
Cons: middle management has too much unsupervised power.
Big fan of Blizzard games. Thought i was going to work for my hero. Ended up being very different than what I thought it was. Middle management has too much unsupervised control over large groups of developers. Ends up just being about how much your lead likes you and not about work performance. Has a high school like culture based on popularity and butt kissing. Too bad.
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Fun workplace, smart people not rewarded
Senior Customer Support Representative (Former Employee), Austin, TXAugust 11, 2014
Pros: great culture/environment, great perks
Cons: poor work/life balance, horrible hours, little advancement
Blizzard was a decent place to work for the 5 years I was there, but after being on a shift anywhere from 7:00am to 1:30am, I wanted to find something more stable. The methods they use for advancement and what schedule you end up on is completely archaic. Employees are stretched way too thin for their resources and they love doing "Temporary Assignments" in order to get things done without promoting people. Best part is, you're surrounded by wonderful people who really do support you.
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Best company ever!
Account and Technical Services (Former Employee), Irvine, CAAugust 5, 2014
Amazing benefits, management is great and care for you! You will never want to leave, ever!
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Best experience job
Supervisor Falk Schwiefert (Former Employee), Austin, TXJune 16, 2014
Great work environment. Professional yet laid back. managers really cared about the productivity and success of the employees.
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Fun place to work.
Temp Player support through Randstad Staffing (Former Employee), Austin TXMay 12, 2014
Pros: fun relaxed work environment.
Cons: short contract position with low pay.
Trouble shooting player technical issues and hardware, Verifying player system compatibility and driver issues, Unlocking accounts with proper I.D., Player authenticator and password resets.

I learned what it is like supporting Online Gamers.
Management was friendly, and co-workers were fun. The most difficult part was the low wage, and the most enjoyable part was working in a fun and creative atmosphere.
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productive and game room for breaks with a ping pong table
Customer service rep (Former Employee), Austin, TXMarch 19, 2014
A typical day starts with a team huddle to go over what happened in the previous day

they had a game room with a foose ball table and ping pong table. Had some old arcade games also had some next gen gaming systems

were allowed to play games like world of warcraft or starcraft

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Blizzard Entertainment Salaries

Customer Service Associate
$33,000 per year
$15.50 per hour
Customer Support Representative
$12.75 per hour
$28,000 per year
Technical Support
$45,000 per year