Amazingly fun workplace where you always feel welcomed
Game Master (Current Employee) – Austin, TX – December 9, 2015
At Blizzard you always feel like you are apart of the family. Everyone from the works at the front desk to the executive managers feel like family and friends right from the start. The people working at this company have the same interests you do and you can find a best friend on every team. I love playing Blizzard games with all of my other coworkers and nerding out over changes/additions to the games.
Free games and game time, health benefits, working hours, ability to move up in the company, almost everything
Senior Customer Support Representative (Former Employee) – Austin, TX – August 11, 2014
Blizzard was a decent place to work for the 5 years I was there, but after being on a shift anywhere from 7:00am to 1:30am, I wanted to find something more stable. The methods they use for advancement and what schedule you end up on is completely archaic. Employees are stretched way too thin for their resources and they love doing "Temporary Assignments" in order to get things done without promoting people. Best part is, you're surrounded by wonderful people who really do support you.
great culture/environment, great perks
poor work/life balance, horrible hours, little advancement
Temp Player support through Randstad Staffing (Former Employee) – Austin TX – May 12, 2014
Trouble shooting player technical issues and hardware, Verifying player system compatibility and driver issues, Unlocking accounts with proper I.D., Player authenticator and password resets.
I learned what it is like supporting Online Gamers. Management was friendly, and co-workers were fun. The most difficult part was the low wage, and the most enjoyable part was working in a fun and creative atmosphere.
Very fun work culture; constant opportunity for gaming, play, etc.
Account and Technical Services Representative (Former Employee) – Irvine, CA – March 18, 2014
The phones were NON STOP and so were the emails. I learned patience as well as basic and advanced IT. My co workers were generally detail/tech oriented creative people; relentlessly passionate about the product, as well the company itself. The job was hard, period. The most enjoyable part, for me was the celebrity, the reputation that went along with being an employee.
Game Master (Former Employee) – Austin, TX – February 17, 2014
I have always been a big fan of World of Warcraft and when I finally became one of their Game Master I was excited beyond words. Their program and system was quick to learn, and once I learn how to work with a program from what they taught me I skyrocketed in my skills. My co-workers were wonderful to have around me and east to talk to. The most enjoyable part of my job is actually helping customers recover their character when they were recently hacked.
lunch van was sometimes there, along with a great break room and talking to your fellow employees
In-Game Service Representative, Tier III (Current Employee) – Austin, TX – January 1, 2014
If you love video games and Blizzard, you'll be bright eyed and bushy tailed when you start. That's the honeymoon phase and can last up to three years depending on circumstances (teammates, mangers, etc.).
Slowly; though, you'll realize you're on a dead end road. There are very few growth opportunities.People get into positions and never leave. The same people slowly become out of date themselves. The customers can be soul draining, issues become repetitive, and you have to say no more than yes.
The way you're reviewed is frustrating. The company has slowly become more and more corporate. Perks have been getting worse and worse over the years. Pay has not moved really at all. The world around you will get more expensive, but you will not see much of an increase in pay. At the most .50 cents a year (if that). Cost of living is never reviewed, and it seems the company would rather see vets leave to be replaced by cheaper newbies.
It's a sad state of affairs, but this isn't a place you really want to work if you're looking for an adult job.
Summary: The hours aren't great, the work isn't challenging, the measurement systems are weak, the customers (not all but many) can be draining, and managers aren't really there for you. The pay is too low, and opportunities are too few.
video game industry, some nice perks still, geek culture
Tier 3 Customer Service Representative (Former Employee) – Austin, TX – November 4, 2013
Typical day in a customer service rep's job at Blizzard is fielding phone calls, webchats, and in-game tickets. You'll be trained for all three but since customers can contact about a large variety of topics, you'll need to rely on coworkers and internet tools to find the answers. Job performance is gauged on productivity, quality, and first contact resolution and you'll need to meet metrics in all three to maintain your job.
Coworkers are generally pretty awesome. The workforce is largely very young though and for many this is a first time job so older employees may find the atmosphere immature. Company culture in the building is very relaxed, with no real dress code and employees will be expected to have a thick skin because you'll be talking to customers who range in age of 10-80 years and you'll get a variety of personality types to deal with.
Some room for advancement although not much and internal hiring into other departments is rigorous and extremely competitive so a customer service position is not a great way to transition to another department.
Medical/Dental/Vision benefits available and have good coverage although there is a small fee to be paid for coverage. Pay is ok, not the best but not the worst. Pay for highest tier rep caps out at $17/hr. Management pretty laid back although that'll vary depending on the person. You will be forced to change shifts once every year so you cannot be guaranteed to have a shift you want for more than a year. Hours for the building are 6AM to 2AM/7 days a week so be prepared for shift work. Shifts based on stack ranking so themore... better you perform, the better your shift.
Hardest part of the job is dealing with irate customers and the amount of talking you need to do if you're on phones for the day. Can be extremely stressful with very little appreciation from customers.
Best part of the job are the people you meet at work and some of the customers who can be awesome. Relaxed culture means a fair amount of fun which is good. Also, company gives out a good amount of free swag related to their games which is nice.less
awesome coworkers, decent medical benefits, company swag
little advancement, mediocre pay, constant policy changes
Great for gamers and night owls, game room included!
Customer Support Specialist (Current Employee) – Austin, TX – October 2, 2013
Meeting before and after shift Discuss concerns with customers all day Monthly Team Meeting Separate monthly meeting with Senior and Team Manager Ever changing policies that must be kept up with daily Open interaction with co-workers, so long as you can work for your pay
QA Supervisor (Former Employee) – Irvine, CA – September 5, 2013
Worked my way up into lower management. Amazing place to work with amazing people. I recommend anyone that is qualified to go to work for Blizzard. I left unfortunately due to distance from a new house I purchased and the commute was costly.
solid core values, great people and facilities
company still relatively new, going through some growing pains