June 1, 2013
I wouldn't go as far as saying "A company that cares" but they did provide nice perks. They have no sense of work/life balance for their employees.
February 17, 2013
this is unfair and they use this power to cheat people who are paying for the game. They mess with paying customer's account and they are not helpful at all. Alot of good people stopped playing. This company and people behind the product leaves much to be desired. In real life they must be dishonest people .. and you think this is good?
March 5, 2013
This was definitely NOT written by a Blizzard employee. Everything this person said is not true. Game Masters (In-game customer service reps) do not have the ability to instantly level their characters to play the game - Game Master Accounts and play accounts are completely separate entities, and there are strict guidelines in place to make sure support reps do NOT abuse their power in the method that this individual suggests. This clearly has led to misinformed individuals, as the commentor prior to me indicates.
April 12, 2013
I just wanted to backup what the comment above mine mentioned, being part of "IGS" or In-Game Support aka Game Master is anything but raids and playing around on your character. You're provided with a very specific set abilities that are utilized in very specific situations to assist players, that's it. In fact during my time (3+ years) in this position I have seen on several occasions what happens when people forget that this is a job for adults and not a game. Regardless while IGS has or had many faults overall Blizzard itself is still an outstanding company.
April 28, 2013
I am quite interested in this job, is there any insight you can give? I've checked current jobs on the blizzard career site for Customer Representative positions but there are none at the current time, does this mean they aren't hiring for this position or is there a way to apply for it even though it is not needed? It seems like a too good of a job for a geek from what I've read but I'd like to know more to get there. Any information is appreciated.
June 1, 2013
@Trieu Basically it goes like this: 1)You need to be either in Austin, TX or Irvine, CA. This is not a work-from-home position as many people beleive. 2) Blizzard rarely hires Game Masters directly. Since the infamous "Blizzard 600" incident of 2012, Blizzard only utilizes temp agencies to fulfill their Game Master spots. Sometimes, you will get permanently hired after your contract is up. 3) You should have plenty of customer service experience (at least 3 years) and be very familiar with the games (WoW, D3, SC2). 4) Be ready to sacrifice work/life balance. Hours are typically terrible - shifts that have a weekend day off will often have the worst possible working hours. Shifts that have daytime hours will have the worst days off. In 4 years working there, I had friends at work that I never, ever saw outside of work since we never had schedules that would allow it. 5) Pay is awful. Competitively, it does not hold up to rival organizations Bioware/Electronic Arts and NCSoft, both of which are located in Austin in the same general area, offering the same jobs at typically $3 - $5 higher than Blizzard pays. There's a misconception amongst players that Game Masters make $50k - $100k/yr. On average, game masters make $22K - $25K/yr ($10/hr). This is offset by benefits (free games). It's not as glorious as it seems to be. Great geek culture but bad work/life balance and bad pay (others appear to have mentioned this as well).