Pros: video game industry, some nice perks still, geek culture
Cons: low pay, draining customers, poor managers, lack of opportunity, dying culture
If you love video games and Blizzard, you'll be bright eyed and bushy tailed when you start. That's the honeymoon phase and can last up to three years depending on circumstances (teammates, mangers, etc.).
Slowly; though, you'll realize you're on a dead end road. There are very few growth opportunities.People get into positions and never leave. The same people slowly become out of date themselves. The customers can be soul draining, issues become repetitive, and you have to say no more than yes.
The way you're reviewed is frustrating. The company has slowly become more and more corporate. Perks have been getting worse and worse over the years. Pay has not moved really at all. The world around you will get more expensive, but you will not see much of an increase in pay. At the most .50 cents a year (if that). Cost of living is never reviewed, and it seems the company would rather see vets leave to be replaced by cheaper newbies.
It's a sad state of affairs, but this isn't a place you really want to work if you're looking for an adult job.
Summary: The hours aren't great, the work isn't challenging, the measurement systems are weak, the customers (not all but many) can be draining, and managers aren't really there for you. The pay is too low, and opportunities are too few.