The state of Blockbuster towards the end of the companies run taught me to how to handle the struggles of retail at their most extreme.
District Training Store Manager (Former Employee) – Phoenix, AZ – April 17, 2016
The thing a loved most about Blockbuster Video was the loyalty from customers and associates. I was hired in 2002 just after the Viacom split and things were great. I received excellent education and training to move into my store manager position. The company rewarded its employee with parties, bonuses, and trips out of state for meetings. 4 years later and on it changed, I enjoyed the independence of being a store manager. I was able to hire my own people to build support and develop, however upper management was inconsistent and overworked. There were rarely bonuses, contests, parties and prizes needed to be managed at the store level with no company support. The loyalty of customers meant your traffic did not decrease however, you worked alone in a store for 5+ hours. Challenged of closing store announcements and fear of job security were a constant in the last 3 years. All this gave me experience in managing and motivating people in a constantly changing and desperate environment.
Lead Sales Associate (Former Employee) – Tacoma, WA – April 12, 2016
Day sometimes start with opening and placement of promotional materials. From there, did everything from sweeping to customer account retention. Amazing and entertaining environent, and co-workers that would have considered friends, at the time. Was very sad to see it close down.
Co-workers, free rentals, early access to new media
Was not located in the best of neighborhoods, unruley customers, layout resets, shoplifters
Assistant Store Manager (Former Employee) – Irving, OK – April 12, 2016
Fun, fun, fun! Required a great deal of commitment and hard work but I loved every minute of working for the company. Opportunity for advancement was always an option for anyone wanting more! Best job ever, but it took a toll on me once I started my own family. Managing any retail store is hard really, it requires your undivided attention much like a child and needs you to be there at the drop of a dime if needed too... Priceless experience!
Customer Service Rep (Former Employee) – Reno, NV – April 9, 2016
Blockbuster was a fun filled area.. Lots of people to come in and talk to.. I would start my day by talking to the last lead about the days details.. I would get to be around people and help them with there every need..
Customer Service Representative (Former Employee) – Clovis, CA – April 5, 2016
Scan movies and try to sell and hit pre-sale and bundle goals Ask every customer if they want to add candy or pre-buy a game/moive I had one kind manager the rest were relentless with pushing sales and made work miserable Great co-workers happy and helpful Selling and hitting pre-sale and bundle goals Interacting with customers
Free movie rentals and game rentals, easy work aside from selling