The state of Blockbuster towards the end of the companies run taught me to how to handle the struggles of retail at their most extreme.
District Training Store Manager (Former Employee) – Phoenix, AZ – April 17, 2016
The thing a loved most about Blockbuster Video was the loyalty from customers and associates. I was hired in 2002 just after the Viacom split and things were great. I received excellent education and training to move into my store manager position. The company rewarded its employee with parties, bonuses, and trips out of state for meetings. 4 years later and on it changed, I enjoyed the independence of being a store manager. I was able to hire my own people to build support and develop, however upper management was inconsistent and overworked. There were rarely bonuses, contests, parties and prizes needed to be managed at the store level with no company support. The loyalty of customers meant your traffic did not decrease however, you worked alone in a store for 5+ hours. Challenged of closing store announcements and fear of job security were a constant in the last 3 years. All this gave me experience in managing and motivating people in a constantly changing and desperate environment.