Helpdesk Technician III (Former Employee) – Springfield – April 3, 2013
• Perform Password Resets and Account Unlocks using Active Directory • Validates incoming service and change requests and establishes call/problem tickets within the tracking tool for resolution and resource allocation. • Resolves, updates, and provides guidelines and status on tickets relating to production, products, hardware and software, Windows OS, office automation applications, network management and server systems management. Incumbent is accountable for the timely and accurate input, resolution and status of services request to customers of the Enterprise Service Desk (ESD) and must ensure complete customer satisfaction. • Utilize Remote Resolution Methods (i.e. SMS) to resolved customer issues – updating user settings, reinstalling software, etc. • Performs Network and Server troubleshooting • Troubleshoots profile Issues • Configurations in MS Outlook and MS Office Suite • Grants folder access, maps printers and provide shared drive access • Performs first call resolution and miscellaneous tasks as defined.
Associate (Former Employee) – Reston, VA – May 8, 2012
A typical day at work involves at least one faux crisis. The hardest part of the job is the realization that you were dumb enough to accept their offer. The 1%ers who run the company are all ex-Bearing Point. If you ain't from BP, forget about being supported, promoted or being recognized in any way.