Pros: well educated employees, benefits, salary, product offerings
Cons: senior leadership complete detached and clueless
I worked at BCBSMA from 2007-2013 and I saw a slow decline in the level of cooperation and teamwork across most of the divisions I interacted with on a daily basis. The biggest culprit to why this negative transition occured was our slow decline in membership. To shake things up and try to improve the overall company, senior leadership was changed. The leaders all seemed to come from the same 2-3 organizations and their people skills and human touch were completely lacking in all areas of management. Ironically they did not come from a sales background or seem to even care about membership growth or interacting with people to build bridges. I specifically was astounded to see so many come from a disease management firm and then hire their friends to work for them. In the end half of my department was re-structured and without regard to skill set and potential for contributing in other areas of the division, people were let go. This is not an indictment on the company for laying me off; I have worked for 25 years for various small and large companies and seen many changes in the corporate culture of the insurance industry and the financial sector. The problem is the "trickle-down effect". If the senior executives are disinterested in getting to know the middle-managers (or those in the trenches), and do nothing to improve sales, I see no way the company as a whole will improve. In the time since I found a new job, I have heard this story told over and over at BCBSMA. It is a shame because I loved working there for the most part and were surrounded by very intelligent, hard working people.