Backward and Stagnant Culture Along with Very Poor Management
Project Manager (Former Employee) – Detroit and Southfield, MI – February 21, 2018
Antiquated methodologies, unwillingness to change, horrible management, backstabbing, lack of integrity. Toxic environment that does not support a healthy, transparent, and collaborative place to work in.
Senior Technical Writer (Former Employee) – Detroit, MI – February 8, 2018
Management can accuse you of anything and HR will not back you up or listen to your side of the story. If your manager doesn't like you, you may get fired. HR doesn't support the employees, only the management.
There is little to no formal training. You are usually left to figure things out for yourself. They provide online training but good luck finding the time to take the training.
Work loads tend to be heavy.
Management does not consult with employees before making decisions that directly affect the employees or their work load.
Rules and corporate culture changed from department to department. The only consistency in BCBSM is the lack of consistency in numerous areas.
Good benefits, usually work only 40/week
Poor management, depressing work culture, no comp time or recognition when you have to work on the weekends or evenings.
Customer Service Representative II (Former Employee) – Southfield, MI – February 7, 2018
I was a temporary CSR during Open Enrolllment at Blue Care Network. This was an extremely busy time for BCN therefore the all volume was very high. The atmosphere was stressful most of the time. There was a LOT of info available to answer customer inquiries and resolve customer issues, but you had to know where to find it. The training was approximately 8 weeks long. I learned a LOT about the health and dental insurance industry, the Affordable Care Act, medical procedures, and prescription drugs. I truly enjoyed helping BCN subscribers. the least enjoyable part about the job was being tied to the phones all day and the somewhat "clique-y" culture (all the supervisors had their favorites and some of them were very unprofessional). The environment was very competitive. There was NO work life balance.
Great training ground for the Health Care Industry
Unprofessional atmosphere, stressful, No work-life balance
Contractor Coordinator/Project Manager (Former Employee) – Detroit, MI – February 1, 2018
Worked with Legal Attorney and Corporate Compliance office who gave me 100% support!!! Procedure area my last year where I worked I was considered a outsider due to issues between departments who were paying my salary!
Flexible work schedule, Great Legal and CC group support.
Grievance and Appeals Coordinator/Complaints (Former Employee) – Detroit, MI – January 18, 2018
A typical day a BCBSM consisted of investing appeals and grievances, and dealing with customer's complaints. I learned to be very detailed while working this assignment. There is little room for mistakes. The work place culture was very diverse, and everyone seemed to keep to themselves, I am a people person so this took some time to get use to. The hardest part of the job was having to deny appeals, and grievances for reason's the customer just couldn't seem to understand. I enjoyed the perks of working in executive services, Tiger games, concerts, etc.
IT AUDITOR (Former Employee) – Detroit, MI – January 17, 2018
The company culture is very rigid and extremely dated. There is little collaboration and a tremendous focus on the corporate structure. Everyone must be careful to use the hierarchy, bcc assistants, and even address letters to the highest ranking individuals before others can be listed.
There is also a strong corporate culture of diversity, but it seems to be extremely one-sided. There were diversity events nearly every month, most basically mandatory, but they only seemed to ever focus on the African-American culture. I did learn a lot, which was a benefit, but I also believe that there was a lot of missed opportunity there.
Sr. Financial Analyst (Current Employee) – Detroit, MI – January 10, 2018
typical work day=putting out fires what did I learn=how to dummy down to engage with senior leaders management=AIM workplace culture=cut-throat the hardest part of the job=understanding what management wants the most enjoyable part of the job=my boss
Customer Service Representative II (Former Employee) – Detroit, MI – January 8, 2018
The Detroit location was the WORST work culture ever. The women are disrespectful and condescending. I was harassed and bullied on more than one occasion by leadership, and people in leadership are not held accountable for their actions. They also turn their heads when someone who they favor does something wrong. I have yet to meet someone trustworthy. Very cut and dry and the Union Reps don't care much in certain departments.
Rude management, Rude team leaders, Hostile Environment
Project Coordinator (Former Employee) – Detroit, MI – January 4, 2018
Worked as contractor. No job security. Contractors added and letgo on a regular basis within this department. Communication on a "need to know" basis. Contractors not included in corporate or departmental activities. However, there were contractors within other departments that had worked there for many years as contractors. Very poor communication within department. While it was difficult working as a contractor, employees were wonderful to work with and seemed satisfied in their work. I would recommend working at BCBSM as a direct hire.
Business Analyst (Current Employee) – Detroit, MI – January 3, 2018
Potential for advancement in a fast-paced culture. Typical workday consisted of analyzing client data for cross-selling opportunities; recommending best product that met client need. I enjoyed most customer interaction and problem-solving.