I loved my job at BCBS, and was extremely disappointed when they decided to eliminate the Case Management Department.
Certified Nurse Case Manager (CCM) (Former Employee) – Providence, RI – April 7, 2015
I called an average of 10-15 patients per day, depending on their acuity. I provided patient education and emotional support. I was selected for this position because of my familiarity with Hospice/Palliative care. I believe I provided a valuable service, and was formally recognized several times by the CEO, due to the letters he received from my Clients, or their family members. The hardest part of the job was when BCBS started requiring Case Managers to assume more and more Clients. When I was hired, the average Client load was 20-22...by the time they began the lay-off, and eventual dismantling of the entire Dept., I had a Caseload of 70. This was very difficult, as most of my Clients were very high acuity, requiring more patient education, and emotional support (in the form of more telephone contact), than the average Client. Many of them were eventually deemed terminal, and I would facilitate their transfer to a Palliative or Hospice Program. I loved my job, and, frankly, felt quite devastated when HR called us in that day, without warning, and said our positions were eliminated. We went home that day. I never had a chance to call my Clients for Closure, many of whom I had worked with for over a year, as they went through their Chemotherapy and Radiation, surgery, etc. My co-workers all felt equally traumatized by the way it was handled.
Fully vested in Pension, after 5 years of service.
Was laid off just months before I became fully vested in the Pension. As a widow, this was very disturbing to me.