I can only speak for the customer service department for members.
Customer Service Advocate II (Former Employee) – Springfield, IL – August 24, 2016
This can be a very rewarding job if you enjoy helping people. You can also make a great paycheck. You will however, have to put up with a lot, I MEAN ALOT of bs. A lot of the ways that make sense to help people will be restricted. The most common sense answers, you cannot give. There are also certain things you have to give called transfer campaigns, if you do not transfer the people to these departments whether they want them or not, you are penalized because the big shots have sold this feature to the companies they insure and could ultimately cost you your job. The quality department that is responsible for reviewing your work, does not even know what is correct anymore due to the constant changes in the company. Like any company some of the supervisors are great and some not so much. The computer systems that have been implemented to make it a better place are terrible. This year started paid time off was reduced but you can buy a week if you would like, what a deal!!! You can only still use the time when they allow it. You will get to take calls from not only BCBSIL, but Texas, New Mexico, Oklahoma and Montana. Some times you will be given access to the information you need and other times not so much, it is really a great feeling to need to know something as simple as a dental carriers phone number yet have no idea where it is due to this. Good luck if you go this route. It can be rewarding just like any other job has good and bad, more stress than what I believe it is worth though.
helping people comprehend things when they really need it most. paycheck