Data Entry Associate (Temporary Assignment) (Former Employee), Richardson, TX – May 21, 2013
•Managed multi-lined phones •Process client files •Opened and sorted daily mail so that it may be obtainable to the appropriate departments •Screen and prep all claims and non-claims to be processed and to be placed into the system •Create and send letters to providers to correct claims that are not legible •Enter claims and non-claims in the company's – more... system with correct group and claim numbers – less
A good place to work to connect with members on an ongoing basis and share their concerns re: management of their condition and their success
Case Manager (Former Employee), Detroit, MI and home – May 19, 2013
Pros: work from home, team collaboration, made a difference
Cons: no parttime opportunities
I was able to work from home so a typical day included 10 hours of direct telephone contact with members. Telephone assessment and ongoing problem identification and management of their chronic condition to demonstrate condition improvement was the goal. I was able to become a certified Chronic Care Professional during my employment. I learned and used – more... 4 different systems. I found management to be supportive, forward-thinking and responsive. My coworkers were all RN's with varying backgrounds. They offered different areas of experience and expertise which enabled us to support each other in a team environment. A member who threatened suicide was one of the more difficult challenges. The shared success experienced with my members was the best part of the job. – less
Claims Customer Service Coordinator (Current Employee), Columbia, SC – May 18, 2013
I have learned to analyize and resolve complex claims issue. I have also work with many other departments/areas thrughout to Organization to ensure accurate & timely resolution of these issues. The work environment is independent and team based.
Anthem was overall a good place to work. Good people and ability to advance within your department or in the company. Management however tends to let the slackers get away with not working while being over demanding of those who perform and produce. Outsourcing continues to be a priority in order to reduce administrative costs. Many good people have – more... been let go in the wake of good paying jobs being shipped overseas for cheap labor. – less
Customer Service Representative (Former Employee), San Angelo, TX – May 16, 2013
Pros: pay, benefits
Cons: people who were promoted were those that closer to management
everyday was a day of working with all kinds of customers, how to handle upset customers who are not infront of you, Management was only there to watch you work never to teach or coach development, Coworkers were great and still able to talk to them even years after leaving, Hardest part of the job finding someone who could answer question I had that – more... weren't something I already tried, the most enjoyable part of the job was knowing how to do my job and option for over time – less
customer service representative (Former Employee), Baton Rouge, LA – May 15, 2013
THE HARDEST PART OF THE JOB WICH IS ALWAYS THE EASIEST PART OF THE JOB IS PROVIDING GREAT CUSTOMER SERVICE,, I ENJOYED GIVING GREAT CUSTOMER SERVICE EVEN TO OUR HARSH CUSTOMERS ,IVE ALWAYS GAVE DEM EXCALLY WHAT THEY EXPECTED,,GREAT CUSTOMER SERVICE
Pleasant place to work with management and co-workers
Medical Biller/Administrative Assistant (Former Employee), St. Clair Shores, MIchigan – May 13, 2013
Pros: friendly atmosphere
Cons: difficulty scheduling cases at times.
Typical day at work was busy and fast paced. I learned a great deal of office procedures and interacting with field staff. Management was helpful and fairly easy to work for. The hardest part of the job was scheduling field staff. The most enjoyable was making friends with field staff so they would take cases.
Customer Care Professional (Current Employee), Durham, NC – May 13, 2013
Cons: an hour drive to and from work
A typical work day consist of speaking to numerous people, either members or providers, about insurance benefits. It is very rewarding knowing I made a difference. Working with people who have the same passion as you do is great. There is never a dull moment.
Worked over fifteen (15) yerrs at various jobs;Warehouse Man,Forklift Driver,Computer Operation.Possess a positive,can-do attitude.Very dependable.
Computer Operator- Printing (Former Employee), dallas,tx. – May 10, 2013
Pros: rotaeting shift every week
Computer Operator-Printing payroll,Medicaid and Medicare checks.I learn the importance of team work.We had a excellence management team.The hardest part of my job was working night and the most enjoyable part was meeting interesting people.
Data Prep Tech II (Current Employee), Surfside Beach, SC – May 9, 2013
Pros: m/f job
Production is set so high it's nearly possible to make. I learned how to process a claim. Management doesn't care. Co-workers are always out to rat on you and try to get you fired. The hardest part was staying awake. The most enjoyable part well nothing. You have health benefits but you can't afford to use them. If you are looking to get hired trust – more... me they will hire anyone and start you off at 9.00 an hour.... RUN RUN RUN as far as you can from this company!! After working there for 5 years I only make 9.58. When a job is posted, management already knows who it's going to and will come out and tell you directly to apply for it. – less
Business Technical Analyst (Former Employee), Chicago, IL – May 7, 2013
A typical day at work will start very busy with a lot of questions with information being sent and received. Of course, I have learned alot in my 13 years and even before when I was a temporary employee for 1 year. Management is great. Planning for the future, providing a chance for advancement with learning and development classes. I must admit, I – more... have had the priviledge of have many managers, and for the most part all have been good. Hardest part of the day is when to take a break. Most enjoyable part of the day is going home. – less
This company has a lot to offer a hardworking employee
Data Prep Tech II (Former Employee), Surfside Beach, SC – May 6, 2013
This company has been extremely good to many employees and continues to be one of my favorite places to work. The benefits are very good, though the pay is a little on the low end of the scale. The people are great and the atmosphere is laid back and easy to manage.
Insurance Clerk (Former Employee), Billings, MT – May 6, 2013
I answered phones. routed calls. Took payments from clients. I learned Insurance is expensive. I had never paid for my own insurance. When people would come in and pay. I was just amazed. But you have to have health ins. Management was great and so were co-workers. There was no hard part to my job.
Customer Service Representative (Former Employee), little rock, Arkansas – May 5, 2013
Navigated multiple systems and applications, while answering calls concerning customer and provider inquiries and claim information. Maintained good relations with all policyholders, providers and vendors. Extensive knowledge of the Arkansas Blue Cross and Blue Shield, Health Advantage and BlueAdvantage Administrators membership and enrollment guidelines – more... claims processing, and adjustment functions and medical policies. Handling confidential information with integrity and professionalism with in HIPPA guidelines. Used exceptional problem solving and analytical skills while being detail oriented. – less
Customer Service (Former Employee), Chattanooga, TN – May 4, 2013
I worked briefly in the claims department. I had a nervous breakdown after a death in my family and had to leave the company. They decided to put in my file that I could never come back to their company. Their benefits for employees are not fantastic considering you work for the company. Beyond that, I can't really say.