Pros: friendly atmosphere, staying busy
Cons: going through my books and paperwork to answer a question that i did not already have knowledge of .
I learned the customer service software and all the Blue Cross terms, conditions, definitions, laws etc. I had to study and take classes for 2 weeks to pass my insurance licence exam (which was 2 parts), and I passed both the first time. Management was a little uptight, but their was so much work that had to be done and looked after. My co-workers were – more... great, always cheerful! The hardest part of the job was finding a specific answer for a customer in all the information I had that I did not already know or go over as much as the rest of it. The most enjoyable part of the job was knowing mainly exactly what I was doing, making new friends in the work place and talking to happy customers or making customers that were not happy when they called, happy when they hung up the phone with me. – less