Pros: great benefits, good pay, many opportunities for advancement
Cons: mandatory overtime
I started as a call center rep, and would answer as many as 160 calls in a day. Health care providers (doctor's offices, hospitals, medical supply companies, etc.) call to verify benefits, eligibility, and claim status. I documented each call in our corporate database. Dealing with that many individuals on the phone each day was stressful.
I was promoted – more... to work in the written inquiries department, reviewing pre-determinations. Medical providers would submit medical records to verify whether patients met the requirements for coverage. Once determinations were made, the appropriate correspondence was sent to the patient and the medical provider. I enjoyed the research and independence of this position. – less