A typical day at work would star out by coming in and setting up your computer. Opening the programs you will use throughout the day, then checking your work email. Then you just wait until guests come to you and you give them what they need and/or answer any questions they may have.
I learned how to use the programs specific to the casino.I feel that this job really strengthened my ability to calm guests down when they are angry as well as taught me how to deal with situations like like that.
The hardest part of my job was not having the ability to make sure that all my guests left my window happy and feeling like they got what they want and deserve. Most things where completely out of my hands and that made it difficult to satisfy a good amount of my guests.
The most enjoyable part of my job was the fact that i got to see new a multitude of people every day. I loved getting to know the regulars and becoming acquainted on a more personal level as well.