Dispatcher (Current Employee) – Stroudsburg, PA – January 23, 2016
This place is a joke. The pay is awful and they expect you to know everything in a short amount of time. They tell you it's okay if you don't fully understand something, then they punish you for it and get on you. They belittle you, make you feel uneducated, and overall they're terrible people. There is definitely favoritism in the office, so don't expect any advancement unless you're related to them somehow. They make you go through a month of training for things aren't relevant for what they hired you for, and if you don't do well there they punish you for it. You can't voice your opinion about anything or disagree with them about anything either. For the amount of work they expect you to learn, the pay should be higher. If you're okay with sitting in a tiny cubicle all day for little pay, go ahead. They don't accept anyone new, since everyone who is working there has already been there for years and years.
Good benefits, free TiVo after 3 months, free basic+ after a year, Job security.
Dispatcher (Current Employee) – Stroudsburg, PA – September 9, 2015
Slow and steady work flow on a typical day. Things like weather and holidays can affect your work as to be expected when dispatching cable techs. Little to no movement at all during your days. Constantly typing and viewing a computer monitor, in addition to talking on the phone. Many people have already retired during my 1 3/4 years here, so the security is there. Just expect a slow crawl if you are eyeing up promotions. Office politics and who you know are key components to moving up at a quicker pace. All that being said, the job does offer security which is very valuable by itself. If you can handle the generally low pay, it's a perfectly fine 8 hour a day job.
Desk job, steady 40 hours per week, schedule planned months in advance
Low pay for workload, Slow promotions process, No formal training process (learn something when the need arises)
CSR (Former Employee) – Call Center, Lehighton – January 4, 2015
There is a high turnover rate. Can't keep employees because they can't treat them right. Management treats employees like children. Hard to take vacation time. Not allowed to voice your thoughts/concerns. You're scolded if you do. They want employees who are uneducated and don't know what employee rights are. Upper management is very unprofessional and will point out the wrong instead of telling/helping you to fix it. You are not allowed to ask co workers for assistance at any given time. They do not follow through with rules & regulations. Your told/trained about something, literally the next hour it's totally different. You are screamed at and harassed all day everyday by customers. The pay is extremely low for the job you do and the stress is high!
free basic+ cable after 1 yr employment
micromanagement, no advancement if not family, low pay
CSR (Current Employee) – Lehighton – January 3, 2015
poor management very poor very much run on favoritism. there is never something set in stone its always a run around trying to find the right answer when you have a question. the place is a complete joke and waste of time.
Sales (Former Employee) – Call Center – August 11, 2014
I am a former employee. I worked for this company for over 6 years. I finally left after I was passed over for advancement- again. This is a family run company, and the extended family holds the higher positions. I was passed over for a management position- it was given to a family member with no management experience, no college degree, no company training for the position. I acknowledge there are several good branches to this company, and a team is only as good as its leader, and there are few good leaders. I wish HQ would clean house and realize family members are not always best for employee retention and customer satisfaction. The hourly pay is extremely low. My family qualified for assistance even after 6 years on the job and the highest performance reviews I could have received.
Customer care specialist (Current Employee) – Leighton – April 7, 2014
Overall a good company. There is not much room for advancement and a super serious amount of turnover. Training is 6 wks and not enough to cover all that the ccr have to know! Benefits are good that's why I stay