Blue Shield Of California Employee Reviews in United States

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Mid-size company with big company benefits and small company atmosphere
IT Manager (Former Employee) –  El Dorado Hills, CAMarch 26, 2016
For the most part BSC is a great place to work. It is a bit risky to be a game changer, people who keep their heads down and do a good job can stay here for decades and the company becomes part of your family. Those who disrupt and take risks can move up the chain rather quickly, just as long as you have senior leadership support. Lose that, and you're on the next layoff list. This is typical however, and a risk we all must take when we want to make a difference. Benefits are great, and though it's hard to get in, it's harder to leave.
Pros
Family environment, ethical, competitive compensation, company values
Cons
Upper management favortism
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No security at all.
Data Entry (Current Employee) –  CaliforniaJanuary 28, 2016
Even though you can dedicate YEARS and all of your effort into this company, get promoted several times, become part of a salary based income. Even after all this time and you pretty much figure that this is your career FOR LIFE. Do not feel too comfortable! Blue Shield does not care If you've been their best employee for 26 years straight, they will just 'delete' your position in the blink of an eye. And what you thought was your career is just gone like it was nothing, without any warning or reason. Ive seen this happen several times now just within the building in my town. Its just sickening. If you are seeking employment from this company please have a plan B and plan C in place for yourself.
Pros
Great pay.
Cons
No job security. Could have your position deleted at any time.
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Helping out providers/members .
Provider Line (Former Employee) –  Woodland Hills, CAMarch 15, 2016
Prepares and investigates research cases in regards to benefits and claims inquires. Collaborates with internal departments: Claims and Membership disputes. Coordinates with Providers on inquiries involving claims, eligibility and benefits for Medicare advantage members. Follows up with supervisors in order to have claim processed in a timely manner. Members appeals calls. Call center. More then 50 calls a day.
Pros
TRAINING CLASS TO UPDATE CALL CENTER
Cons
NON STOP INBOUND CALLS
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Great place to work ...
Software Quality Analyst (Current Employee) –  El Dorado Hills, CAFebruary 12, 2016
It was a great place to work. Co-workers were very good to work with. Team work was fostered. Training was offered and available to stay current with technology. Management were always concerned about their employees. Facilities we worked in were very good. Had it's own cafeteria
Pros
Healthcare benefits are great. Great people to work with.
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It was great when the whole team would get together and have a potluck
Direct Sales Enrollment Coordinator (Former Employee) –  Woodland Hills, CASeptember 14, 2015
My main objective was to provider assistance to the Sales Agents in the Sales Department. I took application over the phone for member's that wanted to roll their Medicare benefits over to be handled by Blue Shield/Blue Cross. I also scheduled appointment for potential members to sit in on presentations being given by representatives on how benefits will work.
I had a great Management team to work with. Great dependable co-workers.
The most enjoyable part of the job was when we as a team enrolled many new member's to now become part of vast growing team of reliable medical health coverage.
Pros
I liked the fact that Administration would walk and give snack
Cons
really there were no cons
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its ok
Sr. HR Benefits Rep (Former Employee) –  San Francisco, CAOctober 22, 2015
eviewed benefits policies and analyzed benefit claims for employees and problem solve incorrect adjudications. Enter benefit selections into HRIS for qualifying events and create and file benefit paperwork. Audit benefit invoices and process payment requests and help support, coordinate, assist in implementation of procedure and guidelines for the benefit team. Assisted with onboarding new employees and managed new hire orientations and trainings.
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Productive and structured call center
Customer Service Rep- Member Services (Former Employee) –  El Dorado Hills, CAOctober 14, 2015
A typical day at work were talking back to back inbound calls helping members with ordering id cards, establishing eligibility and benefits, processing and reprocessing claims. The most enjoyable part of the job were the onsite Cafeteria that catered everyone needs and an onsite workout facility that was free to all that were employed with the company. Never a boring moment.
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Great place for people interested in working in an industry and company experiencing transformational change at every level.
Sr. Project Manager (Current Employee) –  San Francisco, CAAugust 13, 2016
*Team is collaborative, creative, and productive
*Feeling of accomplishment and making a change in a positive direction
*Lots of change due to industry and company changes which have been handled well within my respective department
*There is some autonomy in the work you do however there is also micro-management across the enterprise and too much time spent on reviews and preparing information for leadership review
*Employees are motivated and believe in the mission however there is a culture of fear and competition which doesn't foster collaboration and innovation
Pros
charitable activities, work-life balance, training, flexible schedule, working remotely
Cons
healthcare (costs and ease of use/access), executive leadership prioritization challenges
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Dissapointing
Enrollment Coordinator (Former Employee) –  Woodland Hills, CAAugust 13, 2016
This company has more upper management turn over than any other company I have ever worked for.

Blue Shield of California calls itself "one of the 10 most ethical companies to work for". Not true. Co-worker relationships are similar to elementary school. Rumors are spread about workers that management believes to be true, creating ill feelings and lack of trust all the way around.

Health insurance benefits begin on your start date, however the plans offered are not as strong as other companies I have worked for. Strange that you are working for a health insurance carrier and the health plans are weak! You also have to pay for your plans.
PTO is average and 401 K is offered.

I would recommend this company to people who are robot like.Come in, do your job exactly as you are instructed then leave at the end of the day and question nothing.
Pros
Close to home
Cons
Health Insurance options, lack of leadership, huge turnover in upper and middle management
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Disappointing - A good company going downhill
Senior Program Manager (Former Employee) –  Los Angeles, CAJune 13, 2016
This company was strong for many years but has gone into confusion due to multiple leadership changes in the midst of a massive IT systems conversion.

individually the leaders are smart and seem to be well-meaning, however there is a disturbing lack of coordination. Many silos have resisted being integrated into a truly unified company. As a result, the company is handicapped for responding quickly to new situations and basic information can be hard to obtain from other teams.

People are overworked and many are burned out or close to exhaustion. This is not an environment where people are set up for success.

Over the years, some great bosses from Blue Shield mentored me and I appreciate all they taught me.
Pros
Many nice people, pleasant business travel within California
Cons
Volatile environment, very political with ongoing layoffs
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Good job
General Clerical Services (Current Employee) –  Rancho Cordova, CANovember 17, 2015
Great company to work for, health benefits are a plus as well as pleasant co workers, not a lot of room for advancement within the company.
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High expectations but fun place to work.
Concierge Customer Service Representative (Current Employee) –  El Dorado Hills, CAJuly 8, 2015
I love working for Blue Shield. From my understanding, other call centers in my area compensate their employees much better. I recently bought a home, got married and had our first child. My current wages will not allow my family and I to expand. I want to stay in the same field, the same career path but believe higher compensation is deserved and needed. I truly wish Blue Shield could compensate a little higher because then this would be my home away from home forever...guarenteed. It still may because the company is that great to work for.
Pros
Great environment, prizes for hard work/results
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Running in circles, yet not going anywhere!
Medical Coder (Former Employee) –  Southern CaliforniaApril 13, 2016
Where does one begin... Management changing directions constantly. If you know anything about Medicare or Commercial Risk Adjustment you are guaranteed to become distracted by the constant lack of direction. Management = poor at all levels!
The utter mismanagement meant long hours by teams of people with little actually accomplished. As far as tools, excel was the norm for everything at a bizarre level, reports and even coding charts! No databases here !
Anyway, if you like to work like a dog come to BSC they need workers that work 10-12 hours daily with little to show.
I do not recommend to regardless of the salary.
Pros
Meeting after meeting
Cons
Meeting after meeting, lay offs
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Good place to work
MANAGER, MARKETING (Current Employee) –  Woodland Hills, CANovember 13, 2015
Blue Shield is a great pace to work. They care about their employees and provide employees with lots of health benefits. Salary is very good.
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Ever Evolving
Clinical Appeals and Grievance Coordinator (Current Employee) –  El Dorado Hills, CAJuly 28, 2016
Blue Shield is a dynamic place to work for. I appreciate the transparent approach to learning and growing and becoming better. Management genuinely cares; however there are moments where I feel the workload is insurmountable and unrealistic.
Pros
Flexible Schedule, Caring Management, Transparent Disposition, Great Place to Work
Cons
Lower than Average Pay for this industry across the board, Understaffed, Overworked
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Sweatshop with horrible unprofessional and inexperienced management
Large Group Renewal Processor (Former Employee) –  El Dorado Hills, CAJune 15, 2016
Blue Shield of California is a terrible place to work. All levels of management there are unprofessional and completely unqualified. The future there is bleak with all of the recent changes in healthcare. This company uses temps the majority of the time or contracts the work out to overseas vendors. Temps are led to believe they may eventually be hired but are then let go after eighteen months which is Blue Shield's policy. Layoffs are a weekly occurrence and it is impossible to ever feel secure there. If you do your research you will see that all of the long-term and well-liked upper management has left and they all left voluntarily to "pursue other avenues".
Employees are constantly rated by their monthly production scores and warned they will be placed on a performance improvement plan if they drop below a certain goal. People are constantly in fear of loosing their jobs. If considering a job there, do your research and read the hundreds of negative reviews out there.
Pros
PTO offered is generous "if" you manage to get hired on as a permanent employee. (Rare)
Cons
Pay is below market. Management is very weak and unqualified.
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training
member processor (Former Employee) –  el dorado hillsJune 20, 2016
T fitz trainer is a horrible person. In training your obviously going to have questions. She was very condescending and she stated I ask to many of them which umm aren't u supposed to. Also even though every assessment we had I scored 90-100% she stated that I wasn't progressing in the work. She's and BSC are a horrible company to work for.
Pros
pay is decent but some of us made 15 an hour an others 17
Cons
all stated above
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Company is ambitious and in the middle of transformation
Manager (Current Employee) –  San Francisco, CAOctober 17, 2015
Leaders cannot easily know when people are merely great in managing up; rather, they reward them with opportunities and question the people who raises this observation to leaders. Leadership time is focused not in honing in on the positive aspect of one's work but rather, on the negative/constructive aspect.Demoralizing words are easily released as reprimand for outcomes not meeting standards, with lack of sensitivity on employee challenges and on the supposedly learning environment that are building. Executives tasked in interpreting and executing strategies are not agreeing with each other, so people in the organization will feel this tug-of-war especially as the matrix organization grows. If you can find another place to work for that has a better culture, please do so. However, if you are aiming for a Director, VP, SVP position, this company pays high, relocates people, and benefits are great for this level. Lots of expectation on you and you will have to deal with difficult people and with high pressure, and demoralizing words at times, but you will be very well compensated and this becomes worth it financially. For managers and below, pay is still good compared to competitors but eventually you will feel that the work, pressure, expectations on your shoulder is not worth it. Directors and above can tolerate it because they are paid very well, and provided with significant pay and benefits and professional/personal investment not offered to the rest of the organization.
Pros
Career opportunities in the midst of transformation, high pay and great benefits for directors and above that allows tolerance for high expectations
Cons
Inequality of treatment, Blind to people who manages up well, and low tolerance for people who are just learning
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Good People, trying to improve culture, looking for ways to reduce cost of Healthcare for ALL Californians
Manager (Former Employee) –  El Dorado Hills, CAJune 23, 2016
Great people to work with. Management has been trying different things over the years to change the culture in order to attract the most talented people. Still part of Corporate America and it is who you know that helps you advance within the company. Benefits are in line with industry standards. They have a tendency to build conflicting policies and procedures which can make it overly challenging to get critical work done. Due to highly matrixed organizational structure, it is hard to find anyone ultimately accountable for delivery of work unless you go to VP level. They are looking to diversify their leadership throughout the company in order to improve how they are able to support their membership. They deeply care about providing the highest quality access to care for their entire membership population.
Pros
Good clean locations, good benefits, opportunities to shine if you hook up with the correct leader, they are trying to change the culture for the better by listening to employees recommendations.
Cons
Highly matrixed, difficult to find managers who take ownership, decisions take too long, budget decisions are made without understanding impacts upon service
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Very Productive Atmosphere
Claims Expert (Current Employee) –  Lodi, CAJune 21, 2015
Good place to work, High volume multitask, production work environment, learned a lot about health insurance policies, products, PHI's, lead, guide, mentor, analysis etc, Management it good, great co-workers, However its very hard to promote within with many areas of opportunity. Enjoyable great benefits
Pros
Great Benefits
Cons
Very hard to get promotions
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Overall rating

3.6
Based on 241 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.7
Job Security/Advancement
3.2
Management
3.2
Culture
3.4