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Blue Shield Of California
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115 reviews

Blue Shield Of California Employer Reviews

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  • Job Work/Life Balance
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Lots of opportunity for advancement
Trainer/Senior Trainer (Former Employee), El Dorado Hills, CADecember 31, 2013
In the 13 years I was at Blue Shield of CA, I had several opportunities to advance. We had fun team meetings each month and yearly team building workshops that were always informative.
Management changed several times in my years at Blue Shield but for the most part they were all reasonable to work with.
The hardest part of being a trainer was having – more... all of the material ready for a class and then having it delayed for an uncertain amount of time. It is understandable and I would work on course ware until informed of the start date.
The most enjoyable part was working with the new hires. I loved the challenge of teaching and watching the concepts come to life in my trainees. – less
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Very good and exciting company to work for
Customer Service Representative (Former Employee), Lodi, CaDecember 20, 2013
Pros: the company showed appreciation to the representatives and great benefits
Cons: lunches not long enough
A typical day at Blue Shield of CA is mainly handling a high volume of calls and production work as needed.

I learned new software, different lines of business and a call strategy to assist the customer and make them feel like their issues were resolved.

The management was great. There were very helpful, motivating and fun.

The hardest part of the – more... job was sometimes not being able to resolve the member's issue on the first call.

The most enjoyable part of the job was being able to provide quality customer service to the members. – less
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Currently experiencing positive culture shift and transformation
Vendor Management Specialist (Current Employee), San Francisco, CADecember 16, 2013
Over the past 3 years, Blue Shield of California has made significant strides to improve the overall culture of the company and transform it into a market leading organization. However, outdated systems negate productivity and create strains throughout the organization causing many inefficiencies.
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not worth it
Pharmacy Technician (Current Employee), San Francisco, CADecember 14, 2013
see above if you dont care about people and like commuting for hours a day and being told 8 hours a day how everything you do is wrong then go work there
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Member focus on quality and satisfaction
Lead Customer Service Representative (Former Employee), El Dorado Hills, CADecember 12, 2013
Pros: good benefits
Cons: finding a balance with member satisfation and company goals.
A typical day at work is member focus on retention, satisfaction, resolution for calls received. I learned that a lengthy call does not mean a good call. Offering exceptional soft skills with timely resolution. Management was undergoing change and the effect on the call center was dealt with minimal employee impact. For the most part the call center – more... was a family who provided an atmosphere for working together and working together to create fun, satisfaction and everyone working towards the greater goal of meeting expectations. The most enjoyable part of the job was in creating member satisfaction. – less
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A great comany
Customer (Current Employee), Lodi, CADecember 4, 2013
This company is great ot work for, they spend a lot of time and money training the employees
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good leadership
director (Former Employee), san franciscoNovember 20, 2013
Pros: salary
Cons: work/life balance
Hard working group of folks with excellent leadership. a typical day at work involved many things
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Appeals and Grievance Department
Senior Appeals and Grievances Coordinator (Current Employee), Woodland Hills, CANovember 14, 2013
Pros: flexable schedule
Cons: management
Poor Management, and supervisor who do not know the product.
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Great company with decent health benefits.
Senior Provider Dispute Resolution Coordinator (Former Employee), El Dorado Hills, CANovember 4, 2013
Pros: great benefits, excellent team support.
Cons: gossiping employees.
I worked at Blue Shield of California for five years. During that time I learned a lot about the world of health insurance. I worked directly with multiple departments within the company, as well as medical groups and physicians. For the most part my co-workers were great. As with any job, some employees put more energy into gossiping rather than working. – more... The most enjoyable part of the job was the daily challenge. There was always something different and complex about the cases or projects I worked on. – less
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I totally agree with the hostile work environment poster in EDH - were you in Provider Services?
Provider Services Operations Processor (Former Employee), El Dorado HillsOctober 30, 2013
Pros: weight watchers at work, gym on campus
Cons: management, little to no raises, no advancement
I couldn't agree more with this person. Zero room for advancement and the supervisors play favorites. They only advance the employees that brown nose. I worked so hard and had nothing to show for it as far as being promoted. There are a lot of bad office politics and the previous poster was right about creating teams to fix problems. Nobody knows what – more... they are doing. You can't go to leads for help because they don't know what they are doing either and the supervisors don't have the slightest clue. At Blue Shield, the only way you will survive is if you like to brown nose, no joke. It is disgusting. They have a very poor merit increase (raise) system where you have to fill out this packet and answer tons of questions of how you tried to make the company better. I always dreaded when that time came. I never received even a 25 cent raise. They pile and pile and pile work on you and expect you to do it with little to no direction or training. The computer system is always having problems. I really can't say too many positive things about the company at all. Some of my co-workers were ok but in the end, everyone was miserable. Some just hid it better than others. The training is awful and the auditing process is not fair. What will be incorrect one day will be correct the next, it just depends on who is auditing your work and what kind of a mood they are in on any given day. They have way too many meetings that don't accomplish anything but making you get further behind on your work. I could go on all day but I think you get the idea. No bueno. – less
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Hostile work environment
Employee (Current Employee), El Dorado Hills, CAOctober 23, 2013
I have been here for a decade, and it is a miserable place to work. Management tries to improve things with special "teams" to work on the issues, but these projects always fall apart. I was on one of the "teams" last year, and we stopped meeting. The problems we were trying to resolve are still there, but they are not being worked on anymore.

Supervisors – more... have favorites, and do not handle issues. There is a no retaliation policy if you report these issues, but I know of two people who reported problems. One person was terminated, and the other person was called into a one on one meeting with the supervisor that was reported and lectured on back stabbing. It is a miserable place to work.

Equipment does not function (printers, computers, the network, etc).

Also, despite the fact that it is an insurance company, you have to pay for your medical/dental/vision coverage. I understand paying to cover my spouse and children, but having to pay for my own coverage is crazy.

On a positive note, the pay is decent. – less
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Build great friends and family
Install Processor (Former Employee), Lodi, CAOctober 10, 2013
Pros: long term workers
Cons: position transferred over sea, so man employee were laid off, position came back to the state but repeated itself transferred and laid off every year.
People that I work with were great. its a family work environment..
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great people Great company
Facility Processor (Former Employee), californiaOctober 7, 2013
Pros: always room for advancement
Started Blue Shield of California as a Customer Service representative. 2 1/2 years with the Company I transferred to a Lead claims processor. I investigated & adjudicated pending claims on mainframe ClaimFacts and QicLink systems as well as Nasco systems.
• Provided timely customer service to members, providers, billing departments
• Research and take – more... action in response to telephone and written inquires
• Enter and check over claims into system
• Send system generated letters to providers
Processed claim forms, adjudicates for provision of deductibles, co-pays, co-insurance maximums
• Performed audit of randomly selected claims to ensure quality processing
• Researches claim overpayments and requests funds
• Followed adjudication policies and procedures to make sure proper payment of claims – less
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Good company in a tough industry.
Vice President-Customer Care (Former Employee), El Dorado, CASeptember 24, 2013
Pros: good people
Cons: lack of technological sophistication; way behind the times in every area
Very fast paced with the passage of the Affordable Care Act. Fighting for the future and very uncertain about what lies ahead. Good, talented management at the top. Co-workers easy to work with. Hardest part of the job was the changing rules of the industry. Most enjoyable part was the progress we were able to make in several areas
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A fast paced environment.
Case manager (Current Employee), El Dorado Hills, CASeptember 21, 2013
Pros: good compensation.
Cons: micro-management / stressful environment
This company supports the good health of the employees with a Wellness program that provides a generous discount on insurance premiums.

The continuing education offered to nurses at Blue Shield is excellent.

The medical management physicians are great to work with.

There are opportunities to work from home but that is controlled by the team manager – more... and not always fairly.
It is an atmosphere of constant change and can be overwhelming with frequent new programs, training sessions and meetings that take up your work time.
Productivity expectations are unrealistic and the pressure to meet them is ongoing and unrelenting. – less
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Blue Shield of CA
Contract Processor III (Former Employee), San Francisco, CASeptember 19, 2013
Pros: worked across the street from sf wharf
Cons: the commute took a long time to get to work
I loved working here. My manager was the same woman who worked with me at PacifiCare. I enjoyed the work and surpassed all my employees in producing contracts.
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Health Care Job
Benefits and Eligibility Representative (Former Employee), El Dorado Hills, CASeptember 16, 2013
Pros: nice area
Cons: none.
The job was okay. Learned about different health plans. I had a great trainer.
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Good Place to Work
Intermediate Contract Analyst (Former Employee), San Francisco, CASeptember 16, 2013
Pros: was able to have flex work hours..
Cons: bart problems
A typical day was a very busy- fast paced work environment but also was able to work independently .

Worked on projects with different departments to achieve my own goals.

Had a great team to work with and a great Supervisor- who unfortunately retired,

Enjoy working with fellow coworkers as well as outside departments also enjoyed being the activities – more... coordinator for the "fun" work activities. – less
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Wonderful place for development
Customer Service Representative (Former Employee), Folsom, CASeptember 5, 2013
I enjoyed my time there as a contract employee. I was already familiar with the type of work provided, mainly customer service. The hardest part was leaving once the contract ended.
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Excellent work environment, encourages advancement with education & seminars
Senior Accountant (Former Employee), San Francisco, CAAugust 21, 2013
Pros: excellent organization; encourages advancement with education & seminars
Enjoyed working & interacting with numerous division within Blue Shield. Management was very encouraging and willing to teach you different methods/procedures in their division. Co-workers in Accounting were set in their ways, but willing to adapt and work with new accountants. I was cross trained to cover all accountants desk when they were out on – more... vacation so I was very fortunate to learn numerous procedures which benefited me. My job was very enjoyable because of all the friendly staff and the office was located across from Pier 39 and the Cruise Terminal so we get to see all the cruise ships sail in & out. – less

About Blue Shield Of California

Blue Shield of California, an independent member of the Blue Shield Association, is a not-for-profit health plan dedicated to – Read more

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