Intermediate Customer Service Representative (Former Employee), Redding, CA – January 30, 2013
Pros: flexible work schedule, great benefits.
Cons: short breaks, atmosphere unhappy employees
Answered calls, helping members and physicians resolve claim issues or benefit questions. There was not a lot of support if the employees had questions that they were unable to resolve on their own on behalf of the members.
Provider Services Liaison Phone Representative (Former Employee), El Dorado Hills, CA – January 3, 2013
Poor management. Very stressful environment. I've worked in many high production work environments and this was the worst run business i've ever experienced.
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Blue Shield Of California
Compensation/Benefits
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Stress=BSC Underwriter
Underwriter (Former Employee), El Segundo – December 20, 2012
Pros: dress down, pay was okay
Cons: had a horrible culture, low scores on great place to work surveys for good reason, management did not know how to lead- so used intimidation instead
- Worked to the bone - No positive changes ever get made - Systems weren't up to par - More actuary work than underwriting. - They were Disorganized
Intermediate Call Center Representative (Former Employee), Lodi, CA – October 16, 2012
Pros: management was close knit. employees were the best. great pay and hours.
Cons: turnover
Employees and some management became second family to me .. Awesome place to work ,, High expectations and production type of atmosphere.. Made everyone learn to work together.
Customer Service Representative (Former Employee), San Francisco, CA – October 7, 2012
Pros: free snacks on tuesday meeting
Cons: unfair treated on individual work performance
Review your daily stat and work upon it. Work on fast pace Time management Built good relationship with co-workers Tuesday meeting with snacks for free
Lack of innovation and no upward mobility in El Dorado Hills location
Sr Manager (Former Employee), El Dorado Hills – October 3, 2012
Cons: see above
If you want to work for a below average employer, BSC is for you. Mediocre benefits considering they are a not for profit health plan, large turnover of HR staff during the last few years due to inability of senior leadership's ability to put employee's first and you likely have to be based in San Francisco if you are lucky to move up in the company. – more... BSC offers below average compensations plans and does not have the ability to compete with their larger competitors. Since EDH is primarily made up of low level customer service employees, the challenges for HR are doubly difficult since there are not enough "real" jobs for them to move up. Most employees in EDH are there since there are limited opportunities in the Sacramento area and BSC knows that. – less
Claims Processor (Former Employee), Lodi.,ca – September 13, 2012
Pros: good benefits
Cons: not located in modesto too much of a commute.
Very productive position. Multi tasking day to day basis. Good people very friendly environment. Educational training classes with alot of advancement in different types of departments.
Pharmacy Help Desk Representative (Former Employee), San Francisco – August 23, 2012
Pros: pay, somewhat up to par on their technology, location
Cons: micromanaging, lack of quality healthcare
Log in, if you are 5 mins late you get a warning, if it happens again it will count as a strike. They definitely track your given warnings and put you a Performance Improvement Plan for a probationary period. Cannot be on ACW for a long time eitherwise the supervisors will begin to get furious. A lot of micromanaging, so you have to be at your most – more... top game everyday. Too many miscellaneous rules (for ex. audit scores on calls)to count against one person then will result for the whole team. Occasionally, they will listen on the other end of the call you are on. Stats is their #1 priority versus the quality that is presented to the callers. You learn a lot of little fine print and behind the insurance scenes. They play favorites on who can advance. But once you advance, they overwork and take advantage of you which can affect your family life. They prefer the quantity of the work that will help the managers stats. Once review comes, no raise. Mostly worked with employees who were miserable and work for the paycheck. On the upside, you learn so much, gain multi-task skills, and meet great people. This should be more focused on quality care versus quantity and money. – less
Pharmacy Help Desk Representative (Former Employee), San Francisco – August 23, 2012
Pros: pay, somewhat up to par on their technology, location
Cons: micromanaging, lack of quality healthcare
Log in, if you are 5 mins late you get a warning, if it happens again it will count as a strike. They definitely track your given warnings and put you a Performance Improvement Plan for a probationary period. Cannot be on ACW for a long time eitherwise the supervisors will begin to get furious. A lot of micromanaging, so you have to be at your most – more... top game everyday. Too many miscellaneous rules (for ex. audit scores on calls)to count against one person then will result for the whole team. Occasionally, they will listen on the other end of the call you are on. Stats is their #1 priority versus the quality that is presented to the callers. You learn a lot of little fine print and behind the insurance scenes. They play favorites on who can advance. But once you advance, they overwork and take advantage of you which can affect your family life. They prefer the quantity of the work that will help the managers stats. Once review comes, no raise. Mostly worked with employees who were miserable and work for the paycheck. On the upside, you learn so much, gain multi-task skills, and meet great people. This should be more focused on quality care versus quantity and money. – less
IT Intern (Former Employee), San Francisco, CA – August 17, 2012
Pros: free coffee, some time free food
Cons: n/a
Blue Shield was a fun place to work, the people that i was working with always make me laugh.I learn a lot about technology, every day was something new to learn, so that was really fun.
Customer Service Representative (Former Employee), Lodi, CA – August 13, 2012
Pros: getting to wear jeans to work everyday
Cons: having to be on the phones non stop
Answer a what seemed like a ton of calls a day from Providers and Members, but time fly by. If you want to advance in the Medical Field working as a Customer Service Rep will help you. You learn about claims and how HMO and PPO Policies work.
Project Manager (Current Employee), San Francisco, CA – August 8, 2012
Pros: 5pm sharp exit-- good for work/life
Cons: 5pm sharp exit-- demonstrates weakness in passion among staff
blue shield is really trying to change. but there is a lot of internal resistance especially within the management. they are hiring a lot of smart young people, who are by-in-large on the same page as far as promoting healthcare change; however, there are many dinosaurs who believe in a strict hierarchy and protecting their turf. it makes it very painful – more... and unrewarding experience in the end. 5 years from now, it will be an excellent place to work. for now, awful. – less
Senior Administrative Support (Former Employee), San Francisco – August 2, 2012
Pros: get an incentive
Cons: not able to have flex hours
A typical day is when Sale department is busy, we will be busy What I learned is to be a team and a team player Management is try to always be available or volunteer My co-workers are all like a family to me Hardest part of my job is when system are down. The most enjoyable part of my job is getting all my work done before leaving for the day.
Claims Processor (Former Employee), Woodland, CA – July 31, 2012
Pros: flexable hours
Cons: short lunches
Blue Shield of California was a great company to work for with flexable hours to work around childrens schedule during school year. Employees were always wiiling to lend in to coworkers when need to get things done in crisis situations.
Fast paced environment... enjoyed talking with agents.
Telemarketing Supervisor (Former Employee), Folsom, California – July 30, 2012
Pros: creating solutions for agents and publishing monthly newsletter.
Cons: management not embracing the lead distribution program for external agents.
Responsible for Lead Distribution Program to 110 external agents selling individual and small group health insurance plans. This position made me deal with all different personalities and how to a problem solver.
When I accepted the position Blue Shield of California was in the midst of reorganizing the company. I relocated for corporate headquarters – more... to the service center level to stay with Blue Shield. – less
