Very Productive place to work. State of the Art Facility.
Pros: free coffee and donuts in the morning, and fitness center.
Cons: management expected you to know everything from the training period. overload!
Getting to my desk clocking in for the day, going to the Employee Hospitality Room to get coffee and maybe a Danish. Ready to start taking calls. I would handle 80 to 100 inbound calls Statewide a day. I learned a lot about Health Insurance, the cost, coverage, non coverage, HMO, PPO, what happens to your Policy if you loose your job, and how to get past Pre-Existing Conditions. Management at Blue Shield of California was not enough hands on in my opinion, it seemed that management expected you to know everything from the training period, and that made it difficult. It added pressure to perform certain task. Co-workers, were very friendly, and helped one another the best that they could. The hardest part of the job, was trying to be objective with a Policy Holder, that had to make a double payment to be Reinstated. They enjoyable part of this job was all the perks for working in this State of The Art Facility. The free coffee, and donuts in the morning, the beautiful cafeteria with great food, and a Fitness Center to work out.