Organization is family owned with little experience and commitment to the enterprise
COO (Current Employee) – Buffalo, NY – October 1, 2015
Company was purchased 11 years ago and has not moved past the initial purchase point. No real direction nor given the ability to push the company in anyone direction. Organization is family owned and operated with additional outside support coming from consultants that have little or no practical or relative experience in the industry. The company continues to spend money in areas that will not result in positive advancement of the overall goals and tightens constraints in areas that are a direct affect on quality and safety.
Customer Service Representative (Former Employee) – Buffalo, NY – March 13, 2013
On a typical work day I answered phone calls of customer's that was constantly unsatisfied with the service and as much as I would have enjoyed helping them the tools I was given wouldn't allow me to do so. I've learned that this company doesn't have the best interest for their workers or their customers. Management was cluttered and unorganized. My co-workers and I wasn't as informed as we should have been and needed to be. The hardest part of the job was listening to the customer complain knowing that there was nothing I could do to fix the problem. The most enjoyable part of the job was when I logged out of my phone, shut down my programs and left to go home for the night.