On a typical work day I answered phone calls of customer's that was constantly unsatisfied with the service and as much as I would have enjoyed helping them the tools I was given wouldn't allow me to do so. I've learned that this company doesn't have the best interest for their workers or their customers. Management was cluttered and unorganized. My co-workers and I wasn't as informed as we should have been and needed to be. The hardest part of the job was listening to the customer complain knowing that there was nothing I could do to fix the problem. The most enjoyable part of the job was when I logged out of my phone, shut down my programs and left to go home for the night.