Billing Specialist (Former Employee) – Provo, UT – February 25, 2012
My supervisor seemed to find the smallest errors and ended up getting me let go because they did not care enough to help me instead of writing me up. I feel that the supervisor personally didn't care for me and was looking for excuses to get rid of me.
snacks and games
training is not sufficient, breaks are short and billing supervisor is unfair
Monitors employee statistics heavily, low pay for knowledge required.
Senior Web Advisor (Current Employee) – Orem, UT – April 28, 2016
Job advancement stales out quickly. Mangement does nothing productive for their pay, they would rather play nerf gun battles in the office then help their employees. Senior web advisor has an incredible amount of duties, including old management issues that they delegated to us because they are too lazy. We have to handle 4-6 live chats at one time answering very complex dns, hosting bugs, website errors, etc.
Retention, Customer Service, and Sales Rep (Former Employee) – Provo, UT – April 28, 2016
Bluehost is a great employer. That is why I stayed with them for SO long! They had flexible hours, good pay, pto, commission, and other perks that made me and my family very happy.
Every day I got to talk to customers. Some were upset, but Bluehost gave us the tools to help them out and make sure they were happy. By the end of almost every call, I was able to turn most frowns upside down.
I learned a lot from Bluehost. Mostly about technology and how far we've really become. I learned about products, about SEO, website builders, and really how to gage and interact with people.
The managers seemed to care about me.
The most enjoyable part of my job was the great pay. It really helped me and my family out.
Customer Service Mentor (Current Employee) – Orem, UT – March 13, 2016
I started at bluehost in 2013 with little knowledge of tech. I began in the billing department while going to school for IT. I advanced to technical 9 months later and grew in my knowledge of Linux and web hosting. 9 months later I was promoted to the Terms of Service Department which further helped me advance in my skills for the future.
learning, friendly, foodtrucks
Sales expectations sometimes made learning stressful.
Retention Agent (Current Employee) – Orem, UT – March 22, 2016
Gave me a lot of good jobs. The pay kind of sucked, but I was 18 living at home so it was that bad. The best part of the job was looking back at the project that I helped build and saying I really accomplished something.
Web Advisor (Former Employee) – Orem, UT – July 25, 2014
Working at Bluehost was one of the coolest experiences that I've ever had, intellectually and professionally. If you are about to start here though, I recommend NOT taking the Graveyard position. The head supervisor on that shift is extremely cold and unforgiving. He has no interpersonal skills, and his entire team hated him right up until the time that I decided to leave.
Terms of Service / Compliance (Former Employee) – Orem, UT – July 24, 2014
A typical day at work would include reviewing spam reports from security companies such as Spamcop and SpamHaus. I would take those reports, view the email headers and deactivate an account due to sending spam emails, deactivate the mail services on a hosting account for spam or spamvertising, or take another action
My day also included providing Terms of Service support to Technical Support agents on the call floor and directly to customers. I would review customers accounts with them and use SSH / Bash to detect malware and viruses on their account.
I learned a lot about the Linux environment as well as SSH / Bash as i was needing to use them on a daily basis. This was also the hardest part of the job. The learning curve to learn SSH is quite steep.
Technical support level 1 (Former Employee) – 1600s. Lindon Ut – January 18, 2014
Working at bluehost was great, they really take the time to help you if you don't know the cause of any issue you are seeing. I learned a lot about the workings of a website, and every day I got to speak with at least 30 people over the phone with unique issues. The employees are very friendly, honestly the hardest part was how many different things you had to know for each individual issue.
great compensation and twenty dollars a month for the snack bar.
Chargeback Specialist (Current Employee) – Orem, UT – January 13, 2014
When I first began working for this company, I enjoyed the employee benefits as well as the management. However, over time I saw the company turn from a family-friendly local business into a corporate environment where taking care of its employees is on the lowest tier of importance.
Great place to work, and had a very awesome break room.
Billing Specialist (Former Employee) – Orem, UT – September 10, 2013
I would just help customers with their billing accounts. I learned a lot about the interface they used, Everyone there was really friendly. The hardest part of the job were my hours, but the most enjoyable part was being able to help people.
Technical Support (Former Employee) – Orem, UT – April 4, 2012
After taking 90 calls a day, you were dead tired. Barely enough energy left to make it home at night. Quota was 45-50/day, and doubling that earned me no advancement, no reward, no anything but a headache.