Technical Support (Former Employee) – Orem, UT – April 4, 2012
After taking 90 calls a day, you were dead tired. Barely enough energy left to make it home at night. Quota was 45-50/day, and doubling that earned me no advancement, no reward, no anything but a headache.
Prior to IPO, it was once a great company with a great culture
Manager (Former Employee) – Orem, UT – June 20, 2017
At one point, Bluehost was one of the most revered tech companies in Utah. I had the opportunity to work there and advance in my career in a high performance culture. Things started to dwindle (quickly) after the IPO. Bluehost's mission was changed from a service-oriented company, who put their employees and customers first, to having a greater responsibility to their investors. As a result, the culture decayed and upper/middle management with great leaders ceased to exist because EIG decided to change its direction.
Great people, hard workers, good benefits, ability to advance career before I left
Since Q4 2016, a major shift in EIG created 100's of layoffs in Utah, no trust in uppoer management, they create an environment of fear
Competitive and fun workplace with great activities
Inbound Sales Representative (Former Employee) – Orem, UT – June 17, 2017
phone calls were competitive, coworkers were cool and competitive, management was outstanding but annoying (micromanagers). commission pay was good. the sales tactics they tried to enforce were too harsh for the target market of most customers. good activities for holidays, and hard working end of the month rewards for everyone
good schedules, activities, great commission structure
rude coworkers, vulgar language, horrible/unhealthy food intake from employees
Training Manager (Former Employee) – Orem, UT – June 12, 2017
My review is based on my time there, which ended 7 months ago. Endurance International Group decided to move all of the jobs down to Tempe, AZ. I hear good things about the culture there, but have not actually worked at the Tempe location personally.
Sales Representative / Team Lead (Former Employee) – Orem, UT – April 18, 2017
When I started at Bluehost it was great. You were respected and treated as a human. As time went on you became a number. Then benefits and pay were cut. They then started laying people off saying they wouldn't lay anyone else off. It was a flat lie. Within the next four months they laid everyone off. Management is inexperienced and it shows. Poorly managed they don't know how to manage a call center to ensure good support.
Productive, fun, on site gym, ping pong table weekly fruit provided
web advisor (Current Employee) – Orem, UT – April 9, 2017
Work is helping customers with server related issues. I learned a lot about servers, command line and site builders. I felt comfortable working there with others, no one seemed to judge anyone. The hardest part of the job was some of the training. I loved the people I worked with and I enjoyed helping and teaching the customers about what their products did for them.
Free food, gym, plenty of Paid time off and great benefits
communication with the lower techs is not very good
If they weren't moving it to Arizona I would defiantly stay.
Server Professional Manager (Current Employee) – Orem, UT – April 5, 2017
It was a sad day when it was announced that our corporate management made the decision to move the company to Arizona and lay off nearly 600 employees. I understand their decision and hold no animosity towards Bluehost. I had a great opportunity to learn and grow with this company and I hope that it continues to grow and thrive.
Great Health Benifits
Micromanaged from a far based off of stats they don't understand.
Supervisor (Former Employee) – Orem, UT – March 23, 2017
Friends are promoted over qualified individuals. Their support department doesn't care about the customer and solving the problem they only care about making money off of up-selling customers unneeded products.
Web Advisor (Current Employee) – Orem, UT – January 25, 2017
Work for BlueHost is pretty average place to work. Typically you will spend your full shift talking to callers who are angry and who do actually need assistance but the tools you are given are not enough and there is not enought help when you need it
A great place to work, but not a final destination for creatives
Graphic Designer (Current Employee) – Orem, UT – January 6, 2017
I've really loved my time at Bluehost. They're fair, they work hard, and they really try to take care of both their customers and their employees. It's been a great experience, though it's not a good final destination for an illustrator/designer who really wants to stretch their creative wings.
Web adviser (Former Employee) – Lindon, UT – October 10, 2016
In the beginning we provided excellent customer service to web hosting customers. After changing hands the company work culture changed. There was an increased demand for higher sales and less emphasis on customer satisfaction. At the same time the work force was reduced. This resulted in increased stress and a feeling that there was less job security.
It was possible to earn quite a lot.
Often training and communication was slow, new products were released before they were ready, and before training employees.
Web Advisor (Former Employee) – Orem, UT – September 26, 2016
The company has lost its way. After being acquired by Endurance International emphasis was placed on a quick buck and less on support. In the last 6 months I was at the company not once was technical support training given to me. All the training I received was with regard to sales. Sales to customers who did not need upgraded in servers. Sales to customers who did not want to get pitched something every time they called for support.