Technical support level 1 (Former Employee) – 1600s. Lindon Ut – January 18, 2014
Working at bluehost was great, they really take the time to help you if you don't know the cause of any issue you are seeing. I learned a lot about the workings of a website, and every day I got to speak with at least 30 people over the phone with unique issues. The employees are very friendly, honestly the hardest part was how many different things you had to know for each individual issue.
great compensation and twenty dollars a month for the snack bar.
Web adviser (Former Employee) – Lindon, UT – October 10, 2016
In the beginning we provided excellent customer service to web hosting customers. After changing hands the company work culture changed. There was an increased demand for higher sales and less emphasis on customer satisfaction. At the same time the work force was reduced. This resulted in increased stress and a feeling that there was less job security.
It was possible to earn quite a lot.
Often training and communication was slow, new products were released before they were ready, and before training employees.
Web Advisor (Former Employee) – Orem, UT – September 26, 2016
The company has lost its way. After being acquired by Endurance International emphasis was placed on a quick buck and less on support. In the last 6 months I was at the company not once was technical support training given to me. All the training I received was with regard to sales. Sales to customers who did not need upgraded in servers. Sales to customers who did not want to get pitched something every time they called for support.
Web Advisor (Current Employee) – Provo, UT – August 26, 2016
Bluehost Host is a company that doesnt care about employees low wage little oppertunity for advancement. the company use to good then got bought by eig a corporaste giant that is ruining the company enviroment.
Web Adviser (Former Employee) – Orem, UT – August 22, 2016
Not sufficient pay for the amount of work expected to accomplish/technical knowledge, you are told to use Google to solve issues if nobody knows. Really is a sales job although they don't really get that across to you before working there. Not adequate support staff so long hold times for customers which angers customers by the time they get through to representative.
Retention, Customer Service, and Sales Rep (Former Employee) – Provo, UT – April 28, 2016
Bluehost is a great employer. That is why I stayed with them for SO long! They had flexible hours, good pay, pto, commission, and other perks that made me and my family very happy.
Every day I got to talk to customers. Some were upset, but Bluehost gave us the tools to help them out and make sure they were happy. By the end of almost every call, I was able to turn most frowns upside down.
I learned a lot from Bluehost. Mostly about technology and how far we've really become. I learned about products, about SEO, website builders, and really how to gage and interact with people.
The managers seemed to care about me.
The most enjoyable part of my job was the great pay. It really helped me and my family out.
Monitors employee statistics heavily, low pay for knowledge required.
Senior Web Advisor (Current Employee) – Orem, UT – April 28, 2016
Job advancement stales out quickly. Mangement does nothing productive for their pay, they would rather play nerf gun battles in the office then help their employees. Senior web advisor has an incredible amount of duties, including old management issues that they delegated to us because they are too lazy. We have to handle 4-6 live chats at one time answering very complex dns, hosting bugs, website errors, etc.
Retention Agent (Current Employee) – Orem, UT – March 22, 2016
Gave me a lot of good jobs. The pay kind of sucked, but I was 18 living at home so it was that bad. The best part of the job was looking back at the project that I helped build and saying I really accomplished something.
Customer Service Mentor (Current Employee) – Orem, UT – March 13, 2016
I started at bluehost in 2013 with little knowledge of tech. I began in the billing department while going to school for IT. I advanced to technical 9 months later and grew in my knowledge of Linux and web hosting. 9 months later I was promoted to the Terms of Service Department which further helped me advance in my skills for the future.
learning, friendly, foodtrucks
Sales expectations sometimes made learning stressful.
Web Advisor (Former Employee) – Orem, UT – July 25, 2014
Working at Bluehost was one of the coolest experiences that I've ever had, intellectually and professionally. If you are about to start here though, I recommend NOT taking the Graveyard position. The head supervisor on that shift is extremely cold and unforgiving. He has no interpersonal skills, and his entire team hated him right up until the time that I decided to leave.
Terms of Service / Compliance (Former Employee) – Orem, UT – July 24, 2014
A typical day at work would include reviewing spam reports from security companies such as Spamcop and SpamHaus. I would take those reports, view the email headers and deactivate an account due to sending spam emails, deactivate the mail services on a hosting account for spam or spamvertising, or take another action
My day also included providing Terms of Service support to Technical Support agents on the call floor and directly to customers. I would review customers accounts with them and use SSH / Bash to detect malware and viruses on their account.
I learned a lot about the Linux environment as well as SSH / Bash as i was needing to use them on a daily basis. This was also the hardest part of the job. The learning curve to learn SSH is quite steep.
Chargeback Specialist (Current Employee) – Orem, UT – January 13, 2014
When I first began working for this company, I enjoyed the employee benefits as well as the management. However, over time I saw the company turn from a family-friendly local business into a corporate environment where taking care of its employees is on the lowest tier of importance.